WashU Desktop Engineers and Telecom teams have confirmed that the vendor's workaround was successful, and E-Fax services have been restored. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Jan 21, 2022 - 15:41 CST
Update
WashU IT is investigating an issue with customers on the Danforth campus not getting inbound e-faxes. Outbound e-fax is working properly. Desktop Engineering and Danforth Telecom teams are still working with the vendors to implement a workaround, which is expected to restore functionality around 1pm. The vendors are working with AT&T to provide supporting data so the root cause can be identified.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jan 21, 2022 - 12:06 CST
Identified
WashU IT is investigating an issue with customers on the Danforth campus not getting inbound e-faxes. Outbound e-fax is working properly. Desktop Engineering and Danforth Telecom teams continue to work with the vendor and have been informed that many AT&T customers are experiencing issues with this, indicating that the issue is not on our end. The technical teams are working to implement a workaround while AT&T continues to investigate root cause. The next update we send will be around noon.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jan 21, 2022 - 10:37 CST
Update
WashU IT is investigating an issue with customers on the Danforth campus not getting inbound e-faxes. Outbound e-fax is working properly. Desktop Engineering and the Danforth Telecom team worked with the vendor and have another support call scheduled for tomorrow morning. The next update we send will be after 10am tomorrow.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jan 20, 2022 - 16:17 CST
Update
WashU IT is investigating an issue with customers on the Danforth campus not getting inbound e-faxes. Outbound e-fax is working properly. Desktop Engineering is working with the Danforth Telecom team to engage vendors for support, and they are requesting a joint call to troubleshoot together.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jan 20, 2022 - 13:11 CST
Investigating
WashU IT is investigating an issue with customers on the Danforth campus not getting inbound e-faxes. Outbound e-fax is working properly. Desktop Engineering is working with the Danforth Telecom team and our vendors to resolve the issue. At this time there has been one reported Incident related to this issue.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jan 20, 2022 - 11:55 CST
This incident affected: Computing and Printing (E-Fax).