WashU IT Engineers have resolved the issues which affected the Umbrella/AMP pilot group. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Nov 12, 2020 - 10:17 CST
Monitoring
WashU IT is investigating an issue with the Cisco Umbrella security application, which redirects DNS to allow some security checks on internet traffic. Umbrella was rolled out to a pilot group on 11/5. The initial issue which was reported on Friday morning (accessing certain wustl.edu websites) has been resolved.
However, in the process of this investigation, we have identified additional areas of focus with this app, and with the AMP application which is being rolled out at the same time. In order to ensure a consistent user experience in future phases of the rollout, we are leaving the Major Incident process open until Monday so we can continue identifying potential corrective action. Additional updates will be added by noon on Monday (11/9).
Teams are continuing to monitor the service. If you experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Nov 06, 2020 - 22:44 CST
Investigating
WashU IT is investigating an issue with the Cisco Umbrella security service, which redirects DNS to allow some security checks on internet traffic. Umbrella was rolled out to a pilot group on 11/5. The issue being reported is that some of the pilot users are experiencing some difficulty with certain apps and services.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Nov 06, 2020 - 11:33 CST
This incident affected: Network & Connectivity (Internet).