BJC IT teams have resolved the firewall/network issues which were impacting services (including FMD/ECV). If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Oct 11, 2021 - 14:12 CDT
Update
BJC Technical teams are investigating server issues which are impacting multiple applications and services, including VDI/Citrix. The vendor has been engaged for assistance with troubleshooting and diagnosis.
During the course of troubleshooting, BJC technical teams have identified the root cause issue as an issue on two firewalls, and the team has performed an emergency change to correct that issue, and now the firewalls and the network appear stable.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 11, 2021 - 13:45 CDT
Update
BJC Technical teams are investigating server issues which are impacting multiple applications and services, including VDI/Citrix. The vendor has been engaged for assistance with troubleshooting and diagnosis. Several small configuration problems have been identified and resolved but they did not make a substantial impact to the ongoing VDI/Citrix issues.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 11, 2021 - 12:04 CDT
Update
BJC Technical teams are investigating server issues which are impacting multiple applications and services, including VDI/Citrix. The vendor has been engaged for assistance with troubleshooting and diagnosis. Potential corrective actions have been implemented but the issue remains active.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 11, 2021 - 10:54 CDT
Investigating
BJC Technical teams are investigating server issues which are impacting multiple applications and services, including VDI/Citrix. The vendor has been engaged for assistance with troubleshooting and diagnosis.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 11, 2021 - 10:08 CDT
This incident affected: BJC Devices and Services (BJC Clinical Applications, BJC Enterprise Client Virtualization (ECV)).