BJC Network Connectivity Issues Florissant Siteman Center.

Incident Report for Washington University - IT

Resolved

After replacing the failed network cards and updating the VLAN's, network connectivity has been restored

Posted Feb 16, 2021 - 16:41 CST

Update

Work continues. They are replacing multiple failed supervisor cards. Switch is now loading correctly. Validating and testing connections now.

Posted Feb 16, 2021 - 15:34 CST

Identified

BJC networking team has found a faulty router supervisor card and are in the process of bringing a new one onsite to replace.

Posted Feb 16, 2021 - 13:05 CST

Investigating

BJC is working a network connectivity issue for customers at the Florissant Siteman Cancer Center. WashU customers are impacted and we have communicated directly with the affected group.

Posted Feb 16, 2021 - 12:29 CST

This incident affected: Network & Connectivity (Internet, Phone).