Service Outage (High Severity): BeyondTrust (Bomgar) License Expired
Investigating - WashU IT is investigating an issue with the BeyondTrust (Bomgar) remote support tool giving license errors. WashU is in the process of transitioning from an on-premise version of the BeyondTrust client to a cloud hosted version, and the vendor was expected to continue extending our existing license during this period. Technicians can use other methods (Microsoft Teams) as a temporary workaround to support user needs in the interim.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 18, 2026 - 08:52 CDT

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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Jun 18, 2026

Unresolved incident: Service Outage (High Severity): BeyondTrust (Bomgar) License Expired.

Jun 17, 2026
BJC P1 - Intermittent Wifi Service
Resolved - BJC Technical teams have resolved the issues affecting wifi services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 17, 17:12 CDT
Investigating - BJC has started a P1 call for reported issues with intermittent wifi services. WashU networks do not appear to be impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 17, 15:29 CDT
Service Outage: Intermittent Box Errors
Resolved - WashU IT and Box engineers have resolved the intermittent Box error issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 17, 14:55 CDT
Investigating - WashU IT is investigating an issue with Box. Box users are experiencing intermittent errors when navigating to All Files and subfolders. The vendor has acknowledged the issue and is working to rectify it.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 17, 14:45 CDT
Vendor Service Outage: Ameren Power @ VSC (Village Square Hazelwood)
Resolved - Ameren has restored power to the VSC site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 17, 12:32 CDT
Identified - WashU IT has been notified that Ameren is experiencing a service outage affecting VSC (Village Square Hazelwood). The site is currently up on a backup generator and our network equipment is still online. Most phones are working and users are able to charge devices via outlets connected to the backup generator.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 17, 12:03 CDT
Jun 16, 2026
Service Outage - High Severity: Clinic Users Unable to Load WashU Websites
Resolved - WashU IT Engineers have resolved the issue affecting WashU website access for clinic computers on wired connection to BJC networks. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 16, 08:38 CDT
Investigating - WashU IT is investigating an issue with users at multiple clinic locations unable to load WashU websites, including one.wustl.edu, Workday, etc. Affected locations include South County, Memorial East, and Siteman Cancer South County. Technical teams are investigating a possible relation to a recent scheduled change. This issue is affecting clinic users on a wired connection to a BJC network.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 16, 08:12 CDT
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
BJC P1 - Network Issues Affecting Multiple Applications and Services
Resolved - BJC Technical teams worked with a vendor to identify and resolve the issue affecting network services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 12, 11:31 CDT
Investigating - BJC has started a P1 call for East and West regions having network issues affecting multiple applications and services, including Epic, MyTime, Peoplesoft, ServiceNow, Enterprise Rx, and Teams. At this time we have not received reports of impact to WashU applications on WashU networks.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 12, 09:53 CDT
Jun 11, 2026
Service Degradation: Stale Data in Data Warehouse
Resolved - WashU IT Engineers have resolved the issue with the Data Warehouse. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 11, 08:39 CDT
Monitoring - All processes are running correctly. A large volume of journal entries is still being processed and is expected to take some time. Resolution is anticipated by tomorrow AM.
Jun 10, 16:25 CDT
Identified - Washington University IT has identified an issue in a Data Warehouse integration to Azure that has resulted in stale data.

Teams have identified and corrected the issue and are working to update the data stores. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Jun 10, 10:54 CDT
Jun 10, 2026
BJC P1 - Cloverleaf Not Relaying Documents Between Onbase and Epic (East Region)
Resolved - BJC IT has resolved the issue affecting Cloverleaf.. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 10, 11:33 CDT
Investigating - BJC IT is investigating an issue with Cloverleaf in East Region. Due to a scheduled change last evening, Cloverleaf is not relaying documents between Onbase and Epic.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 10, 10:49 CDT
Jun 9, 2026
Service Outage - Low Severity: Certificate Issue Affecting Container Applications
Resolved - WashU IT Engineers have resolved the issue affecting container applications. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 9, 16:53 CDT
Investigating - WashU IT previously opened a major incident for a certificate issue which affected the Dept of Medicine PNF site. That issue was resolved, but a related certificate issue has been found to be impacting some additional applications and services, or in some cases there is a high likelihood that they will be impacted in the near future. This major incident has been opened while technical teams go through each app or service and perform corrective actions to resolve the certificate issue. These are "container" applications and there should be little or no user impact from either the issue or the corrective actions.

The list of affected or potentially affected apps and services includes:

wugomgr-prod
wugoapi-prod
wudirmgr-prod
wudirapi-prod
capmgr-prod
capapi-prod
canvasegrades-prod
apscoresmgr-prod
apscoresapi-prod
bluemgr-prod
blueapi-prod
canvasmgr-prod
gradstufundingmgr-prod
gradstufundingapi-prod
subscriptionmgr-prod
subscriptionapi-prod
keystonesmartsearch-prod

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 9, 15:14 CDT
Jun 8, 2026
Service Outage - Low Severity: https://pnf-dom.wustl.edu/ Login Not Working
Resolved - WashU IT Engineers have resolved the issue affecting the PNF site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 8, 15:08 CDT
Investigating - WashU IT is investigating an issue with the Department of Medicine PNF site (https://pnf-dom.wustl.edu/). All users are being treated as not having access to the site, and are therefore seeing a logged out message after entering their credentials.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 8, 14:40 CDT
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

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