Get webhook notifications whenever Washington University - IT creates an incident, updates an incident, resolves an incident or changes a component status.
WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.
Administrative & Enterprise Systems
Operational
Alumni and Development Information System (ADIS)
Operational
Research Management System (RMS)
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Student Information System (SIS)
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Vended Applications
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Reporting (Cognos, PowerBI, Tableau)
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Marketplace
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Vended Applications
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Workday
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SUBS Awards
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Bear Bucks
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Back-end Processing (AutoSys)
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Confluence
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Archibus
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Mulesoft
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RMS
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Clinical
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EPIC
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Vended Applications
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Clinical Websites
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Credit Card Systems
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S-Fax
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Communications & Collaboration
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Email
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Office 365
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Microsoft Teams
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Emma mass communication system
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Zoom
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Box File Storage System
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WUSTL Connect
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Computing and Printing
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E-Fax
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PaperCut Printing
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WashU Cloud Storage
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Azure Hosted Infrastructure
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WashU IT Services / Cloud Computing
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Desktop Computing
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File Services
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IT Infrastructure Components
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JAMF Apple Device Management System
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Active Directory
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IT Management
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Software Licensing
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ServiceNow
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Splunk
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ConnectAdmin
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Network & Connectivity
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Internet
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Internet 2
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Phone
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VPN
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WiFi
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Washington University Research Network (WURN)
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Resolved -
WashU IT Engineers have worked with our vendor to upgrade the 969 Mason site's backup AT&T connection, and normal operations have been restored. Technical teams will continue to work with Charter Spectrum to bring service back up on the primary connection.
We appreciate your patience during this incident.
Jun 13, 15:26 CDT
Investigating -
WashU IT is investigating an issue with the network connection at 969 Mason. The site has lost their primary Charter Spectrum connection and is functional but slow on their backup AT&T connection. A support case has been opened with Charter Spectrum to investigate the issue.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 13, 13:14 CDT
Resolved -
The power issue affecting Marketing and Communications services has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Jun 4, 08:48 CDT
Monitoring -
WashU IT is aware of a power outage affecting portions of the 276 Skinker building. WashU IT network services are up and running, but some Marketing and Communications sites may be unavailable due to power affecting areas of the building that host those servers.
Facilities is working to resolve the power issue.
Please contact us at 314-933-3333 if you have any questions.
Jun 3, 17:06 CDT