Service Outage - High Severity: Audio Issues With WUPD Calls
Update - WashU IT continues working with Motorola to investigate reports that calls to WUPD are coming in with audio issues (multiple calls at once, audio dropping immediately). By adjusting their procedures, WUPD operators are able to answer calls and redirection to alternate numbers has been discontinued. Current troubleshooting focus is on network lag and has been escalated to the telecom provider.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Aug 26, 2026 - 05:48 CDT
Update - WashU IT continues working with Motorola to investigate reports that calls to WUPD are coming in with audio issues (multiple calls at once, audio dropping immediately). By adjusting their procedures, WUPD operators are able to answer calls and redirection to alternate numbers has been discontinued. Current troubleshooting focus is on network lag and Motorola is escalating to their telecom provider.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Aug 26, 2026 - 04:58 CDT
Update - WashU IT continues working with Motorola to investigate reports that calls to WUPD are coming in with audio issues (multiple calls at once, audio dropping immediately).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Aug 26, 2026 - 03:38 CDT
Investigating - WashU IT is investigating reports that calls to WUPD are coming in with audio issues (multiple calls at once, audio dropping immediately).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 26, 2026 - 02:43 CDT

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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Degraded Performance
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Major Outage
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Aug 26, 2026

Unresolved incident: Service Outage - High Severity: Audio Issues With WUPD Calls.

Aug 25, 2026

Service Outage - High Severity: One.washu.edu Gateway Errors
Resolved - WashU IT Engineers have confirmed that the vendor has restored service to the One.washu.edu site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 25, 17:16 CDT
Update - WashU IT is investigating an issue with the one.washu.edu website not loading for some users. The vendor has identified the root cause of their service issue and is actively working to resolve the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 25, 16:37 CDT
Identified - WashU IT is investigating an issue with the one.washu.edu website not loading for some users. The vendor is experiencing a service issue and is working to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 25, 15:09 CDT
Investigating - WashU IT is investigating reports that some users can't load the one.washu.edu website and are receiving 504 Gateway Time-Out Errors. Some users have reported being able to get in after clearing temporary internet files and cookies.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 25, 13:40 CDT

Aug 24, 2026

Service Degradation (Vendor) - Low Severity: Workday Home Screen
Postmortem - Read details
Aug 25, 09:58 CDT
Resolved - WashU IT Engineers have received confirmation from the vendor that they've resolved the service interruption on their platform. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 24, 11:17 CDT
Update - WashU IT is investigating an issue with the Workday application main screen intermittently loading or showing error messages. The vendor is still working to fully restore services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 24, 09:57 CDT
Identified - WashU IT is investigating an issue with the Workday application main screen intermittently loading or showing error messages. The vendor has acknowledged a service issue on their end and they are working to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 24, 08:53 CDT
Investigating - WashU IT is investigating an issue with the Workday application main screen taking a long time to load and eventually getting an error that something went wrong. Initial information indicates that the Workday vendor is experiencing a service degradation.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 24, 07:58 CDT

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

Service Outage - High Severity: Citrix Icon Not Working
Resolved - WashU IT Engineers have identified a set of steps to mitigate the issue affecting the Citrix icon. The major incident has been concluded, but technical teams will continue to investigate root cause. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 19, 17:37 CDT
Update - WashU IT technical teams continue to monitor for additional issues with the Citrix icon not working. There have been a very small number of reports today. Another update will be sent around 5pm today.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 19, 12:57 CDT
Monitoring - WashU IT and BJC engineers have done extensive troubleshooting throughout the day but have not yet determined a confirmed root cause. We have not continued receiving additional reports of the issue. The Major Incident will remain open in Monitoring status until mid-day tomorrow (Wednesday 8/19) while technical teams monitor for additional issues.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 14:25 CDT
Update - WashU IT and BJC engineers continue to troubleshoot issues affecting the Citrix icon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 11:28 CDT
Update - WashU IT and BJC engineers continue to investigate reports that users are trying to open Citrix and are not getting the expected response when they click on the icon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 11:09 CDT
Investigating - WashU IT is investigating reports that users are trying to open Citrix and are not getting the expected response when they click on the icon. Reinstalling Citrix is resolving the issue in some cases.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 09:32 CDT
Service Outage: Study Abroad website authentication issue
Postmortem - Read details
Aug 25, 11:19 CDT
Resolved - WashU IT Engineers and Terra Dotta support engineers have resolved the authentication issue on sa.washu.edu, the WashU Study Abroad website. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 19, 13:52 CDT
Investigating - WashU IT is investigating an issue with the Study Abroad website in which all login attempts fail.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 19, 12:51 CDT

Aug 18, 2026

Aug 17, 2026

Service Outage - High Severity: Mid Campus Center Network Issues
Resolved - WashU IT Engineers have resolved the issue affecting network connectivity at Mid Campus Center. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 17, 15:57 CDT
Update - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams are troubleshooting the issue with Cisco support and there is a change being scheduled for later today to swap out some network equipment.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 14:04 CDT
Update - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams are still working to troubleshoot the issue and are opening a support case with Cisco.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 12:49 CDT
Investigating - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams have observed some network instability and are planning to perform an equipment reboot at 12pm to resolve the issue. There should be little to no additional user impact from the reboot.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 11:31 CDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Vendor Service Outage: Workday
Resolved - Workday has resolved their service outage and WashU IT has confirmed that performance is once again nominal. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 12, 19:12 CDT
Update - Workday has posted that they have resolved the network issue causing the service degradation and are currently working to restore all services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 12, 17:19 CDT
Investigating - WashU IT has received notification from the Workday vendor that they are experiencing a service outage. Users may be unable to log into Workday or may experience slow performance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 12, 15:48 CDT
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