Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Alumni and Development Information System (ADIS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Back-end Processing (AutoSys) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma mass communication system Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

Active Directory Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Storage Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy POS Machines Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Cloud Services Operational

Google Operational

Engineering School Operational

Vendor Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2024

No incidents reported today.

Oct 29, 2024

BJC Service Outage: Northwest Healthcare Network and Phones

Resolved - BJC IT technicians have resolved the issue affecting network and phones at Northwest Healthcare. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 29, 10:33 CDT

Investigating - BJC IT is investigating network and phones not working at Northwest Healthcare.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Oct 29, 09:43 CDT

Oct 28, 2024

Service Degradation: Emma Mass Emailing System

Resolved - The Emma mass emailing system's vendor has resolved the technical issue affecting Segments. Users are being notified that they may need to recreate their personal Groups, as the vendor was unable to restore those. Additionally, users were notified to check any Emma messages they sent between Friday and 1pm today to confirm that the intended recipients were all included.

If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Oct 28, 14:34 CDT

Investigating - WashU IT is investigating an issue with the Emma mass emailing system. The vendor experienced an issue which caused Emma Groups and Segments to be removed or modified incorrectly, and as a result any Emma messages we send during this time may not reach all of the intended recipients. The vendor is working on restoring the missing lists, and in the meantime Emma users will be notified of the issue so they can postpone additional communications.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 28, 11:01 CDT

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

BJC P1 - MyAvatar

Resolved - BJC has resolved the issue with myAvatar.
Oct 24, 22:18 CDT

Identified - The issue has been identified and a fix is underway.
Oct 24, 21:22 CDT

Investigating - BJC is aware of an issue with MyAvatar which is preventing new logins.

BJC is working with the vendor to resolve the issue.
Oct 24, 19:37 CDT

Service Outage - Low Severity: Northwest Tower Users Unable to Print

Resolved - WashU IT Engineers have resolved the issue affecting printing for Northwest Tower users. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 24, 21:22 CDT

Monitoring - WashU IT has implemented a fix for the issue with printing in Northwest Tower. Affected users should now be able to print to the "old" print queues after they reboot or log off and back on their computer.

Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Oct 24, 19:52 CDT

Investigating - WashU IT is investigating an issue which is preventing users in Northwest Tower from being able to print. A scheduled change was implemented to replace some print queues and the issue appears to be related to that change.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 24, 19:11 CDT

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

BJC Service Outage - High Severity: Network Connectivity Issues

Resolved - BJC Technical teams have confirmed that the network connectivity issues are resolved, and they will work with Cisco on root cause analysis. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 18, 17:08 CDT

Monitoring - BJC investigated some network connectivity issues and traced them to a likely software bug affecting one firewall. At this time they believe services have been restored and technical teams are monitoring the environment.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 18, 16:10 CDT

Investigating - BJC is investigating some network connectivity issues which are affecting connectivity to external sites. This is impacting various services such as IIG and Epic, and credit card processing. The issue may be related to a known software bug, and Cisco Support has been engaged.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 18, 12:15 CDT

Service Outage: Partial Network Outage

Resolved - WashU IT Engineers have resolved the network issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 18, 15:36 CDT

Identified - Washington University IT is aware of an issue affecting a small subset of devices unable to access the network. Resolution is expected in the next 20 minutes.

Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Oct 18, 13:08 CDT

Five9 Agents Dropping

Resolved - Five9 experienced a disruption of service for many customers.

WashU was migrated to a secondary data center which restored services.
Oct 18, 12:00 CDT

Oct 17, 2024

No incidents reported.

Oct 16, 2024

Service Outage - High Severity: Users Unable to Connect to VPN

Resolved - WashU IT Engineers have identified the root cause of the VPN connection issues and the Service Desk has been provided with steps to resolve this for any affected users. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 16, 12:02 CDT

Identified - WashU IT is investigating reports that users are unable to connect to VPN, and are receiving an error message "your service provider has restricted access to the internet". The issue should only be affecting a small number of users whose VPN settings are still pointing to vpn.wustl.edu, which is no longer a standard VPN name. Affected users should change their settings to point to danforthvpn.wustl.edu and should be able to connect to VPN going forward.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 16, 10:07 CDT

Investigating - WashU IT is investigating reports that users are unable to connect to VPN, and are receiving an error message "your service provider has restricted access to the internet".

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 16, 09:34 CDT