Vendor Service Outage: Canvas
Update - WashU IT is investigating reports that Canvas is unavailable. Canvas vendor Instructure has posted a notification on their Status Page that they are experiencing a service outage. Additional details are available here: https://status.instructure.com/. Our next update will be on Friday 5/8 ~9am or when the vendor provides an updated status.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 07, 2026 - 18:01 CDT
Investigating - WashU IT is investigating reports that Canvas is unavailable. Canvas vendor Instructure has posted a notification on their Status Page that they are experiencing a service outage. Additional details are available here: https://status.instructure.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 07, 2026 - 15:48 CDT

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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May 7, 2026

Unresolved incident: Vendor Service Outage: Canvas.

May 6, 2026
Vendor Service Outage - High Severity: Box Storage
Resolved - Box Storage Support has resolved their service issues and has restored service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 6, 22:10 CDT
Investigating - WashU IT is investigating reports of Box Storage error messages. Box support has posted a status page acknowledging a service issue. Additional details can be found here: https://status.box.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 6, 20:40 CDT
BJC P1 - Temperature Tags Not Communicating
Resolved - BJC has resolved the issue affecting temperature tags. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 6, 16:35 CDT
Investigating - BJC has started a P1 call for an issue with temperature tags not communicating, affecting East Region.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 6, 15:49 CDT
Service Outage - High Severity: 4444 Forest Park Research Network
Resolved - WashU IT Engineers have resolved the issue affecting the WURN research network at 4444 Forest Park. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
[Uncheck components that were affected and are now recovered]
May 6, 13:05 CDT
Investigating - WashU IT is investigating an issue with network connectivity for the WURN research network at 4444 Forest Park, affecting around 10 users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 6, 12:05 CDT
May 5, 2026

No incidents reported.

May 4, 2026
Vendor Service Outage: Workday
Resolved - Workday has resolved the issue affecting their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 4, 19:21 CDT
Update - WashU IT has received reports that Workday is inaccessible. The Workday vendor continues working to fully restore services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 4, 18:00 CDT
Update - WashU IT has received reports that Workday is inaccessible. The Workday vendor has continued to work on resolving the issue and has at least partially restored services, but users may experience slow response times.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 4, 17:01 CDT
Investigating - WashU IT has received reports that Workday is inaccessible. The Workday vendor has posted acknowledgment that they are experiencing a service outage in one of their data centers.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 4, 15:48 CDT
Service
Resolved - This incident has been resolved.
May 4, 18:14 CDT
Monitoring - WashU IT is aware of an issue that affected receiving email from external parties between 3:55 and 4:10pm.

The issue is resolved and teams are monitoring service health.
May 4, 17:19 CDT
Service Outage - High Severity: Kaltura/Canvas Integration
Resolved - WashU IT Engineers have confirmed that the vendor has restored Kaltura and Canvas services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 4, 09:47 CDT
Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Canvas has identified a service issue on their end. Additional details are available here: https://status.instructure.com/.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 3, 11:05 CDT
Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Canvas has identified a service issue on their end. Additional details are available here: https://status.instructure.com/.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 2, 11:39 CDT
Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Canvas has identified a service issue on their end. Additional details are available here: https://status.instructure.com/.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 17:15 CDT
Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Canvas has identified a service issue on their end. Additional details are available here: https://status.instructure.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 15:31 CDT
Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Canvas has identified a service issue on their end. Additional details are available here: https://status.instructure.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 13:16 CDT
Update - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Technical teams are working with our vendors to identify and resolve the root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 11:46 CDT
Investigating - WashU IT is investigating an issue with the Kaltura integration with Canvas. Kaltura is one of our systems for video storage and presentation (ex: lecture recordings) and is especially important while students are preparing for final exams. Technical teams are opening support tickets with our Canvas and Kaltura vendors for assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 09:39 CDT
May 3, 2026
May 2, 2026
May 1, 2026
Service Outage: Sam Fox School Plotter Print Issues
Resolved - WashU IT Engineers have resolved the Sam Fox School Plotter printing issues with the latest version of PrintDeploy on IOS v26. Since the affected population is unmanaged devices, resolution consisted of an email notification advising affected users to revert to a functional version of PrintDeploy. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 1, 14:31 CDT
Investigating - WashU IT is investigating an issue with printing to plotters from Apple devices. The details of the printing issues depend on the versions of IOS and PrintDeploy.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 1, 13:41 CDT
Apr 30, 2026

No incidents reported.

Apr 29, 2026
Service Outage - High Severity: Windows Computers Forced Reboot
Resolved - WashU IT Engineers have resolved the issue which caused unplanned workstation reboots. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 29, 12:52 CDT
Investigating - WashU IT is investigating an issue which caused some users' managed Windows computers to reboot unexpectedly. The issue has been traced to unexpected impact from a planned change. The update which caused the unexpected reboots has been disabled, and no further impact is expected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 29, 12:03 CDT
Wohl Hospital - 6th Floor Network Outage
Resolved - This incident has been resolved.
Apr 29, 08:53 CDT
Investigating - Network services, including Wired network, Wireless network, and VoIP phone service, are unavailable on the 6th floor of Wohl hospital.

Teams have identified the issue as a failed hardware component and are working to replace it.
Apr 29, 08:20 CDT
Apr 28, 2026
Severe Weather Monitoring - 4/27/26
Resolved - Monitoring has concluded.
Apr 28, 08:39 CDT
Update - 1:30 update - All WashU sites are currently up.

We are continuing to monitor for any further issues.
Apr 27, 13:30 CDT
Update - We are continuing to monitor for any further issues.
Apr 27, 13:00 CDT
Monitoring - WashU IT is monitoring severe weather impact today 4/27/26.

No sites are currently offline.
Apr 27, 12:45 CDT
Apr 27, 2026
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Service Outage - Low Severity: ServiceNow Integration w/ BJC
Resolved - The issue affecting the ServiceNow integration with BJC has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 24, 16:10 CDT
Update - WashU IT is investigating an issue with our ServiceNow integration with BJC. Incidents sent between the WashU and BJC SNow instances may not stay connected or may generate duplicate Incident numbers. The issue has been traced to a recently implemented change, and technical teams from both WashU and BJC are troubleshooting the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 24, 15:17 CDT
Investigating - WashU IT is investigating an issue with our ServiceNow integration with BJC. Incidents sent between the WashU and BJC SNow instances may not stay connected or may generate duplicate Incident numbers.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Apr 24, 13:09 CDT
Investigating: Telephony Issues at 4488 Forest Park.
Resolved - This incident has been resolved.
Apr 24, 09:30 CDT
Monitoring - Phones are recovering by restarting them. Teams are rounding the building to ensure all phones are recovered.

We appreciate your patience during this incident.
Apr 24, 07:48 CDT
Investigating - WashU IT is investigating reports of telephony issues at 4488 Forest Park. Some phones are displaying an error message.

Teams are working to resolve the issue. We appreciate your patience as we work to restore service.
Apr 24, 07:32 CDT
Apr 23, 2026

No incidents reported.

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