Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2026

Service Advisory: Microsoft 365 Admin Console

Resolved - Microsoft published an advisory regarding reports that some users were intermittently unable to access the Microsoft 365 admin portal, and that they have already identified and resolved the root cause. User facing 365 applications were unaffected, and individual admin sites for each service remained accessible during this time. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 2, 17:04 CDT

Apr 1, 2026

Service Outage: Facilities Automation Devices Offline at CSRB North Tower

Resolved - WashU IT Engineers have resolved the network connectivity issue affecting Facilities automation devices at CSRB North Tower. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Apr 1, 05:58 CDT

Update - We are continuing to investigate this issue.
Apr 1, 05:56 CDT

Investigating - WashU IT is investigating an issue with network connectivity for devices at CSRB North Tower.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Apr 1, 05:16 CDT

Mar 31, 2026

Vendor Service Advisory: Outlook Templates

Resolved - Microsoft has resolved the issues affecting templates within Outlook. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 31, 16:52 CDT

Investigating - Microsoft has published an alert about a service issue affecting templates within Outlook.

Description: This issue impacts both the Outlook desktop client and Outlook on the web. Some users may find that the “My Templates” icon is missing from the Outlook ribbon or may be missing templates from the normal file location.

Microsoft has identified a potential root cause and is working to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 26, 11:22 CDT

Service Outage: Spectrum Network Issues

Resolved - WashU IT Engineers and Spectrum have resolved the Spectrum internet connectivity issue affecting several locations. Spectrum's services appear stable and WashU IT will continue to work with them to understand root causes. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 31, 16:00 CDT

Update - We are continuing to investigate this issue.
Mar 31, 15:58 CDT

Investigating - WashU IT is investigating an issue with intermittent Internet outages at several locations served by Spectrum internet. A ticket has been opened with Spectrum and techs have been dispatched to affected locations with wifi hotspots.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 31, 15:57 CDT

Service Restored: Pathology File Share

Resolved - WashU IT Engineers identified and resolved an issue affecting a Pathology file share. Pathology users may have been unable to access some files between 3/30/26 8pm through 3/31/26 10:30am. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 31, 10:30 CDT

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

Service Outage - Low Severity: Splunk Reporting For Mac Users

Resolved - WashU IT Engineers have resolved the intermittent problem saving reports in Splunk. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 26, 12:59 CDT

Update - WashU IT continues to investigate the intermittent issue with Splunk reporting. Users on Windows have also reported problems saving reports.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 26, 12:31 CDT

Investigating - WashU IT is investigating an issue with Splunk reporting (through alerting or dashboards) returning an Error 400 screen. Traditional searches are not impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 26, 11:29 CDT

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

Service Outage - High Severity: CCure Building Lock System Unavailable

Resolved - WashU IT Engineers have resolved the issue affecting CCure by restarting a database server. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 23, 11:42 CDT

Investigating - WashU IT is investigating an issue with the CCure Building Lock System application. Users are trying to log in and are receiving an error message about the server interacting with the database.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 23, 10:20 CDT

Service Outage - High Severity: Continuum.wustl.edu Unavailable (Ophthalmology Image Site)

Resolved - WashU IT Engineers have resolved the expired certificate issue with the Continuum website. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 23, 11:30 CDT

Update - WashU IT continues to investigate the issue with renewing the expired certificate on the Continuum website.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Mar 23, 10:26 CDT

Investigating - WashU IT is investigating an issue with the Continuum.wustl.edu website. This site is used within Epic for doctors to view Ophthalmology images. An SSL certificate expired for the site and as a result, accessing the site returns a message about the connection not being private. A support ticket has been opened with the SSL certificate provider for assistance on creating a new certificate.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 23, 09:20 CDT

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

Service Outage - Low Severity: Keystone Curriculum Management Site Unavailable

Resolved - WashU IT Engineers have resolved the issue affecting Keystone.wustl.edu. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Mar 20, 02:49 CDT

Investigating - WashU IT is investigating an issue with the Keystone Curriculum Management System website (https://keystone.wustl.edu/) being unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Mar 20, 01:46 CDT

Mar 19, 2026

No incidents reported.