All Systems Operational

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Operational
ARCH - University Advancement SalesForce Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Autosys (Batch job processing) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems ? Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing ? Operational
S-Fax ? Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud ? Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma ? Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing ? Operational
Desktop Computing ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Splunk ? Operational
ConnectAdmin ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Wired Network Services ? Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB ? Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service ? Operational
Facilities ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

WUCON Firewall Migration: Phase 4 Dec 3, 2025 19:00 - Dec 4, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 3, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 3.
Posted on Oct 23, 2025 - 11:47 CDT

WUCON Firewall Migration: Phase 5 Dec 10, 2025 19:00 - Dec 11, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 10, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 10.
Posted on Oct 23, 2025 - 11:49 CDT
Nov 25, 2025

No incidents reported today.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Service Outage - Low Severity: Multiple Printers Not Working @ BJC West County POB4
Resolved - WashU IT Engineers have resolved the issue affecting printing at the POB4 location. A configuration issue was identified and rectified, after which the printers began responding and print jobs started processing. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 21, 15:26 CST
Investigating - WashU IT is investigating an issue with several WashU printers in BJC West County POB4, suites 110 and 210. A configuration change implemented on 11/20 appears to have caused a disruption in services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 21, 13:05 CST
BJC Outage - Outbound Phone Calls From Certain Locations
Resolved - This incident has been resolved.
Nov 21, 09:37 CST
Investigating - WashU IT is aware of an BJC outage affecting outbound calling from the below locations.

Internal and station to station calling is not affected.

Barnes-Jewish Hospital North
Barnes-Jewish Hospital South
St. Louis Children's Hospital

BJC is working to resolve the issue.
Nov 21, 07:53 CST
Nov 20, 2025
WUCON Firewall Migration: Phase 3
Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:00 CST
Scheduled - WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on November 19, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on November 19.
Oct 23, 11:46 CDT
Nov 19, 2025
Nov 18, 2025
Service Outage Advisory: Interfolio Intermittent Unavailability
Resolved - WashU IT Engineers have confirmed that Interfolio services have stabilized. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 18, 14:33 CST
Investigating - WashU IT has received confirmation that the Interfolio vendor is currently experiencing a service issue as a result of Cloudflare issues earlier in the day. Interfolio users are able to log into the system, but pages are intermittently not loading, and users may not be able to attach files or complete forms.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 18, 11:40 CST
Service Outage - High Severity: Cloudflare Global Services
Resolved - WashU IT Engineers have confirmed that Cloudflare resolved their service outage. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 18, 08:59 CST
Investigating - WashU IT has received notification that WashU users are experiencing issues with OnBase and various WashU websites. The root cause is a Cloudflare vendor service outage, which the vendor is in the process of resolving. Please reference their status page for additional details: https://www.cloudflarestatus.com/

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 18, 07:37 CST
Nov 17, 2025
Service Outage - High Severity: Login.wustl.edu Unresponsive
Resolved - WashU IT Engineers have resolved the issues affecting login services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 17, 11:59 CST
Update - WashU IT is investigating reported issues with login.wustl.edu being unresponsive, affecting services such as Workday and VPN. Technical teams restored services and continue to troubleshoot root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 17, 09:44 CST
Monitoring - WashU IT is investigating reported issues with login.wustl.edu being unresponsive, affecting services such as Workday and VPN. Technical teams have restored services and continue to troubleshoot root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 17, 08:24 CST
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Investigating Intermittent Service Errors
Resolved - This incident has been resolved.
Nov 14, 13:50 CST
Update - Teams are continuing to monitor service health.

A lingering issue was identified on the printing systems which has been resolved.
Nov 14, 13:01 CST
Investigating - WashU IT has received reports of alerts related to various applications having login errors.

Testing thus far suggests all services are currently working.
Nov 14, 11:47 CST
Service Outage - High Severity: Netskope Configuration Affecting VPN and DUO
Resolved - WashU IT Engineers have resolved the issue with Netskope which affected DUO Authentication and VPN connectivity. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 14, 11:22 CST
Monitoring - WashU IT has identified the issue affecting remote users. A Netskope configuration change on 11/13 was unsuccessfully backed out, leading to unanticipated service impact. Affected Netskope users may experience error messages or slow performance with DUO authentication and VPN traffic. Additionally, IT support may not be able to use the bomgar client to remotely interface with these users' computers.

The issue is expected to be resolved for affected users within the next hour. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 14, 09:36 CST
Investigating - WashU IT is investigating reports that some remote users are experiencing error messages while trying to connect to VPN. Technical teams are investigating to determine if this could be a DUO issue or an actual VPN issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 14, 08:39 CST
Nov 13, 2025
WUCON Firewall Migration: Phase 2
Completed - The scheduled maintenance has been completed.
Nov 13, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 CST
Scheduled - WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on November 12, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on November 12.
Oct 23, 11:45 CDT
Nov 12, 2025
Nov 11, 2025

No incidents reported.

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