Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 27, 2025

No incidents reported today.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

BJC Service Outage: Haiku

Resolved - BJC IT Engineers have resolved the issue with Haiku.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 19, 10:43 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 19, 10:32 CST

Investigating - WashU IT is aware an issue with the Haiku app. BJC teams are working to resolve the issue.

Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Dec 19, 08:45 CST

Dec 18, 2025

Service Outage - High Severity: East Building Pharmacy Cannot Reach BioRx

Resolved - WashU IT Engineers have resolved the issue affecting BioRx. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 18, 09:51 CST

Update - WashU IT is investigating an issue with East Building Pharmacy being unable to reach the BioRx site to dispense medications. The vendor has been engaged and is troubleshooting the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 18, 08:55 CST

Investigating - WashU IT is investigating an issue with East Building Pharmacy being unable to reach the BioRx site to dispense medications.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 18, 05:49 CST

Dec 17, 2025

Service Outage - Low Severity: Midmark EKG App Not Loading Within Citrix

Resolved - WashU IT and BJC IT Engineers have successfully resolved the issue affecting Epic and Midmark EKG. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 17, 18:40 CST

Identified - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable. BJC and WashU IT teams working with the vendor have identified at least part of the root cause and are in the process of applying a fix.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 17:12 CST

Update - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable. BJC and WashU IT teams are working together to troubleshoot and have reached out to the vendor for assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 15:23 CST

Investigating - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 14:03 CST

Dec 16, 2025

Service Outage (Vendor) - High Severity: Box Storage Service Outage

Resolved - WashU IT Engineers have confirmed that Box services appear to be restored. The Box vendor has indicated that they have applied a fix and are monitoring to ensure no further issues are observed. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 16, 21:44 CST

Investigating - WashU IT is aware that the Box Storage vendor is experiencing service issues, per their status page (https://status.box.com/).

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 16, 21:07 CST

Partial Service Outage: Epic Via Wifi

Resolved - This incident has been resolved.
Dec 16, 08:15 CST

Investigating - WashU IT has received reports of an issue affecting a subset of Epic users on WiFi.

Users are able to connect to VPN as a workaround.

Teams are working to investigate the issue.
Dec 16, 07:48 CST

Dec 15, 2025

Service Outage (Vendor) - Low Severity: SFax Slow Performance

Resolved - WashU IT Engineers have monitored the SFax environment throughout the day and no further issues have been identified. At this time we are closing the major incident and considering the issue resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 15, 23:08 CST

Update - WashU IT is investigating reported issues with SFax intermittently running slowly. The vendor has identified the root cause of the system instability this week and is still working to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 12, 16:15 CST

Monitoring - WashU IT is investigating reported issues with SFax intermittently running slowly. The vendor has not communicated a formal resolution, but SFax performance seems to have improved late this afternoon. Technical teams will monitor the service until Friday morning and will look for an update from the vendor at that time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 11, 16:43 CST

Update - WashU IT is investigating reported issues with SFax intermittently running slowly. The vendor is still working on restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 11, 14:17 CST

Update - WashU IT is investigating reported issues with SFax intermittently running slowly. The vendor has acknowledged performance issues on their platform on 12/10 and 12/11 and continues to work on restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 11, 09:26 CST

Update - WashU IT is investigating reported issues with SFax running slowly, including issues with entering recipient fax numbers. Users may experience intermittent improvement in performance, but the vendor is still working to fully restore service and has not provided an ETR at this time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 10, 16:50 CST

Update - WashU IT is investigating reported issues with SFax running slowly, including issues with entering recipient fax numbers. The vendor is still working through a backlog of fax jobs due to yesterday's outage. Users may start to see some improvement in SFax performance, but the vendor has not yet declared the impact to be resolved.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 10, 12:21 CST

Investigating - WashU IT is investigating reported issues with SFax running slowly, including issues with entering recipient fax numbers. The vendor has confirmed that they are encountering issues due to a backlog of fax jobs after a service outage yesterday. They expect the backlog to finish processing and for service to be restored later today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 10, 08:36 CST

Service Outage - High Severity: RMS Data Issue

Resolved - WashU IT Engineers have resolved the issue affecting RMS data. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 15, 23:04 CST

Update - WashU IT is investigating an issue with stale data in RMS, believed to be due to an issue with integration from Workday. A fix was deployed to the Production environment and was partially successful in resolving the issue. Technical teams will resume troubleshooting on Tuesday morning.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 15, 22:07 CST

Update - WashU IT is investigating an issue with stale data in RMS, believed to be due to an issue with integration from Workday. A fix has been successfully implemented in the Test environment and is currently being deployed into Production.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 15, 21:03 CST

Identified - WashU IT is investigating an issue with stale data in RMS, believed to be due to an issue with integration into Workday. End users are currently only seeing data through EOD Thursday 12/11/25. After a support call with our vendor, technical engineers have implemented a potential fix in the test environment and are waiting to confirm if the issue is resolved.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 15, 18:18 CST

Investigating - WashU IT is investigating an issue with stale data in RMS, believed to be due to an issue with integration into Workday. End users are currently only seeing data through EOD Thursday 12/11/25.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 15, 15:03 CST

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.