Service Under Maintenance

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Service Outage - High Severity: Exam Room Computers "Main" Error
Resolved - WashU IT Engineers and the Epic team have resolved Epic Hyperdrive issue causing error messages on exam room computers by pushing out a new version of Hyperdrive. The deployment of the new version completed on Saturday afternoon. On a few machines error messages remain from the previous version. These go away when the machine is rebooted and are not creating a significant number of tickets or calls to the service desk. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 27, 11:35 CDT
Update - WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". A new version of Epic Hyperspace is in the process of being deployed to affected machines in order to fix the issue. Deployment to affected computers is at around 67% and should be complete by the end of the weekend.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 24, 15:25 CDT
Update - WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". A new version of Epic Hyperspace is in the process of being deployed to affected machines in order to fix the issue. Deployment to affected computers is still at around 25% and should be complete by the end of the weekend.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 23, 15:23 CDT
Update - WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". A new version of Epic Hyperspace is in the process of being deployed to affected machines in order to fix the issue. Approximately 22% of affected computers have received the update, and by the end of today it is expected to reach 25%. Deployment will continue throughout the week and should be complete by the end of the weekend.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 12:32 CDT
Monitoring - WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". A new version of Epic Hyperspace has been tested and is being deployed to ESW computers over the next few days. This is expected to resolve the issue and eliminate the error messages.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 21, 16:40 CDT
Update - WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". BJC engineers and Epic support believe this is a known issue with an update to Epic Hyperspace on ESW workstations last week. Multiple options to restore service are being tested and an additional update will be provided by EOD.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 21, 13:40 CDT
Update - WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')". Investigation has pointed to a possible issue with Epic Hyperspace causing the error messages. BJC technical teams are engaging Epic support to further investigate the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 21, 11:20 CDT
Investigating - WashU IT is investigating reports that exam room computers in multiple locations are experiencing "Main" error messages with text "Cannot read properties of null (reading 'removeListener')".

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 21, 09:39 CDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Jul 23, 2026

Service Outage: Microsoft 365 Services
Resolved - Microsoft reports that they have resolved the partial Microsoft 365 Services issue and WashU IT has confirmed that services are functioning nominally. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 23, 14:19 CDT
Update - We are continuing to work on a fix for this issue.
Jul 23, 14:16 CDT
Update - Washington University IT has identified a vendor outage to Microsoft 365 services that is affecting many organizations including WashU. Microsoft has acknowledged the problem and has taken steps to reroute network traffic in the US West region. They report services are improving and continue to troubleshoot.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 23, 12:26 CDT
Update - Washington University IT has identified a vendor outage to Microsoft 365 services that is affecting many organizations including WashU. Microsoft has confirmed they are aware of the issues

Confirmed Affected Services:
-Whiteboard
-Sharepoint
-Teams Attachments
-One Drive
-One Note
Jul 23, 10:22 CDT
Identified - Washington University IT has identified a vendor outage to Microsoft 365 services that is affecting many organizations including WashU. Microsoft Teams, SharePoint, and Whiteboard have been identified as issues.

Microsoft is working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as Microsoft works to restore service.
Jul 23, 10:17 CDT

Jul 22, 2026

Jul 21, 2026

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Vendor Service Outage: Canvas (No Box Storage Impact)
Resolved - The Canvas vendor and Amazon Web Services have resolved the technical issue which was impacting Canvas. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

NOTE: This outage was incorrectly listed on our Status Page as a Box Storage outage; there was no impact to Box Storage during this time.
Jul 16, 07:26 CDT
Monitoring - The Canvas vendor has been working with Amazon Web Services to resolve the service issue affecting Canvas. Potential fixes for the issues have been implemented and the vendor is monitoring to ensure full recovery. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

NOTE: This outage was incorrectly listed on our Status Page as a Box Storage outage; there was no impact to Box Storage during this time.
Jul 16, 07:10 CDT
Update - WashU IT is investigating an issue with Canvas. The vendor has acknowledged a service outage on their status page (https://status.instructure.com/).

Please call 314-933-3333 if you have any questions.
Jul 16, 03:36 CDT
Investigating - WashU IT is investigating an issue with Canvas. The vendor has acknowledged a service outage on their status page (https://status.instructure.com/).

Please call 314-933-3333 if you have any questions.
Jul 16, 03:33 CDT

Jul 15, 2026

No incidents reported.

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