Washington University

Service Under Maintenance

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

HR Information Systems Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Under Maintenance

Identity Management System (IDM Wustl Key) Under Maintenance

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities - Power, Water, Etc Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 2, 2026

Service Impact Advisory - Account Deactivations

Resolved - WashU IT Engineers and HR IT have resolved the issue affecting contingent worker accounts. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 2, 14:28 CDT

Update - The affected contingent worker accounts have been reactivated. The major incident will remain in monitoring status while HR works with resource managers to address concerns and review individual accounts. An additional update will be sent around 2:00pm.

Please call 314-933-3333 if you have any questions.
Jul 2, 09:34 CDT

Monitoring - The affected contingent worker accounts have been reactivated. The major incident will remain in monitoring status while access to group membership and other account configuration is restored. The next update will be sent around 9:30am on Thursday 7/2.

Please call 314-933-3333 if you have any questions.
Jul 1, 23:38 CDT

Update - We are continuing to investigate this issue.
Jul 1, 21:56 CDT

Investigating - WashU IT has received reports from multiple users that their accounts are no longer working. HR has confirmed that per a recent policy change, some contingent worker end dates were changed from null to June 30th. If those users' managers did not respond to the HR email notification, then the users' accounts were terminated today. This has resulted in legitimate users being unable to sign in and work, including many hospital residents. WashU IT is working with HR to determine a course of action to restore access to residents and other critical users.

Please call 314-933-3333 if you have any questions.
Jul 1, 21:47 CDT

Jul 1, 2026

Jun 30, 2026

No incidents reported.

Jun 29, 2026

Service Outage: Study Abroad Site Sign-in Unavailable sa.wustl.edu

Resolved - WashU IT Engineers have resolved the issue affecting sign-on from the Study Abroad site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 29, 17:47 CDT

Investigating - WashU IT is investigating an issue with logins not working on sa.wustl.edu, the Study Abroad site. The old SSO solution was retired on Friday 6/26, and a new SSO solution has now been put in place. Technical teams are performing testing to ensure that the site is working properly.

Please call 314-933-3333 if you have any questions.
Jun 29, 17:25 CDT

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

Service Outage - High Severity: Wireless Network Connectivity

Resolved - WashU IT Engineers have resolved the impact to wifi network connections. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 26, 15:51 CDT

Monitoring - WashU IT is investigating reports of wireless network connectivity issues at multiple locations. Technical teams have narrowed down the root cause and believe the issue is resolved for most affected machines. The major incident will remain open in monitoring state until later this afternoon to ensure that no further issues are reported.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 25, 13:03 CDT

Update - WashU IT is investigating reports of wireless network connectivity issues at multiple locations. The issue is believed to be a conflict with certificates and communication between the affected computers and ISE. It appears that most impacted machines have applied an updated group policy and should no longer be experiencing issues. Technical teams continue to troubleshoot the issue and determine additional corrective actions.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 25, 11:11 CDT

Investigating - WashU IT is investigating reports of wireless network connectivity issues at multiple locations, possibly related to a recent change related to certificates.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 25, 10:02 CDT

Jun 25, 2026

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

Vendor Service Advisory: Verizon to AT&T Public Call Routing Issue

Resolved - This incident has been resolved.
Jun 22, 15:50 CDT

Update - Services recovered overnight. Teams will continue to monitor service health.
Jun 21, 06:06 CDT

Monitoring - WashU IT is aware of an issue in the Verizon phone network that is affecting inbound calls from Verizon to AT&T.

The issue is not specific to WashU or WashU accounts or infrastructure.

Engineers are aware of the issue and are monitoring the situation.
Jun 20, 21:43 CDT

Service Outage: Zoom Intermittent Performance Issues

Postmortem - Read details
Jun 23, 09:01 CDT

Resolved - WashU IT Engineers have confirmed that Zoom has resolved the intermittent performance issues that users have reported this morning. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 22, 09:49 CDT

Investigating - WashU IT is investigating an issue with Zoom in which users experience slow performance and errors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 22, 09:47 CDT

Jun 21, 2026

Jun 20, 2026

Jun 19, 2026

Service Outage - High Severity: Network Connectivity Issues

Postmortem - Read details
Jun 23, 16:43 CDT

Resolved - WashU IT Engineers rolled back the change and have restored services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 19, 08:44 CDT

Investigating - WashU IT is investigating an issue affecting wifi and wired network connections at multiple locations. An SSL certificate was replaced in a scheduled change on Thursday 6/19 and has caused unexpected impact to network connections.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 19, 08:16 CDT

Jun 18, 2026

Service Outage (High Severity): BeyondTrust (Bomgar) License Expired

Postmortem - Read details
Jun 24, 11:00 CDT

Resolved - WashU IT Engineers have applied a new license file from the vendor and have restored access to BeyondTrust. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 18, 09:38 CDT

Investigating - WashU IT is investigating an issue with the BeyondTrust (Bomgar) remote support tool giving license errors. WashU is in the process of transitioning from an on-premise version of the BeyondTrust client to a cloud hosted version, and the vendor was expected to continue extending our existing license during this period. Technicians can use other methods (Microsoft Teams) as a temporary workaround to support user needs in the interim.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 18, 08:52 CDT