Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities - Power, Water, Etc Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2026

No incidents reported today.

Jun 9, 2026

Service Outage - Low Severity: Certificate Issue Affecting Container Applications

Resolved - WashU IT Engineers have resolved the issue affecting container applications. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 9, 16:53 CDT

Investigating - WashU IT previously opened a major incident for a certificate issue which affected the Dept of Medicine PNF site. That issue was resolved, but a related certificate issue has been found to be impacting some additional applications and services, or in some cases there is a high likelihood that they will be impacted in the near future. This major incident has been opened while technical teams go through each app or service and perform corrective actions to resolve the certificate issue. These are "container" applications and there should be little or no user impact from either the issue or the corrective actions.

The list of affected or potentially affected apps and services includes:

wugomgr-prod
wugoapi-prod
wudirmgr-prod
wudirapi-prod
capmgr-prod
capapi-prod
canvasegrades-prod
apscoresmgr-prod
apscoresapi-prod
bluemgr-prod
blueapi-prod
canvasmgr-prod
gradstufundingmgr-prod
gradstufundingapi-prod
subscriptionmgr-prod
subscriptionapi-prod
keystonesmartsearch-prod

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 9, 15:14 CDT

Jun 8, 2026

Service Outage - Low Severity: https://pnf-dom.wustl.edu/ Login Not Working

Resolved - WashU IT Engineers have resolved the issue affecting the PNF site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 8, 15:08 CDT

Investigating - WashU IT is investigating an issue with the Department of Medicine PNF site (https://pnf-dom.wustl.edu/). All users are being treated as not having access to the site, and are therefore seeing a logged out message after entering their credentials.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 8, 14:40 CDT

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

Service Outage - High Severity: BIOMS Integrations

Resolved - WashU IT Engineers have resolved the issue affecting the BIOMS service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 1, 14:11 CDT

Update - WashU IT is investigating an issue with BIOMS (biological specimen collection system) and related integrations. Technical teams continue to troubleshoot the issue in both Prod and QA environments.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 1, 12:08 CDT

Investigating - WashU IT is investigating an issue with BIOMS (biological specimen collection system) and related integrations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 1, 10:42 CDT

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

Vendor Service Outage Advisory: Copilot

Resolved - Microsoft has resolved the issues affecting Copilot. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 29, 14:59 CDT

Investigating - WashU IT has received notification from Microsoft that they are experiencing service issues with their Copilot service, affecting multiple customers including WashU. Microsoft advised that users will receive errors when attempting to interact with Microsoft Copilot. This issue affects Copilot experiences across all Microsoft 365 productivity apps and services.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 29, 12:31 CDT

May 28, 2026

Vendor Service Outage: Credit Card Processing

Postmortem - Read details
May 29, 11:03 CDT

Resolved - WashU IT Engineers has received confirmation that Bank of America has resolved their service outage. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 28, 14:30 CDT

Investigating - WashU IT has received notification that Bank of America is experiencing a service issue which affects WashU clinics' ability to process credit card transactions.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 28, 12:48 CDT

May 27, 2026

No incidents reported.