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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
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ARCH - University Advancement SalesForce Operational
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Workday Operational
SUBS Awards Operational
Bear Bucks Operational
Autosys (Batch job processing) Operational
Confluence Operational
Archibus Operational
Mulesoft Operational
BJC Devices and Services Operational
BJC Network Connectivity Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) Operational
BJC Administrative Systems Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing Operational
S-Fax Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
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AWS (Amazon Web Services) Operational
Microsoft Azure Operational
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Microsoft Teams Operational
Emma Operational
Zoom Operational
Box File Storage System Operational
WUSTL Connect Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing Operational
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ServiceNow Operational
Splunk Operational
ConnectAdmin Operational
JAMF Apple Device Management System Operational
Active Directory Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) Operational
Wired Network Services Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication Operational
Digital Guardian Operational
CyberArk Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura Operational
Curriculum Management Applications Operational
EMS (Event Management System) Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service Operational
Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

WUCON Firewall Migration: Phase 5 Dec 10, 2025 19:00 - Dec 11, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 10, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 10.
Posted on Oct 23, 2025 - 11:49 CDT
Dec 5, 2025

No incidents reported today.

Dec 4, 2025
Service Outage - High Severity: Research Data Center West Power Outage
Resolved - WashU IT Engineers have resolved the issue affecting RIS Storage and Compute. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 4, 21:50 CST
Update - WashU IT is investigating an issue with Research Data Center West which houses RIS services. RIS Storage1 is taking some additional time to be brought online; RIS Compute will remain unavailable until the Storage infrastructure is fully restored to active service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 18:10 CST
Update - WashU IT is investigating an issue with Research Data Center West which houses RIS services. RIS Storage infrastructure has been partially restored; Compute will remain unavailable until Storage services are fully restored.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 16:40 CST
Update - WashU IT is investigating an issue with Research Data Center West which houses RIS services. Power and network connectivity have been restored and engineers are working to bring Storage infrastructure back online.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 14:43 CST
Update - WashU IT is investigating an issue with Research Data Center West which houses RIS services. Facilities technicians have restored power to the data center and engineers are in the process of bringing network and RIS services back online.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 13:44 CST
Identified - WashU IT is investigating an issue with Research Data Center West which houses RIS services. Facilities technicians have restored power to the data center and engineers are in the process of bringing network and RIS services back online.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 12:43 CST
Investigating - WashU IT is investigating an issue with Research Data Center West which houses RIS services. An issue with the air handler trigger a heat sensor and temporarily cut off power to the data center. RIS Storage and Compute are both unavailable while Facilities technicians work to restore service. We have confirmed that services aside from RIS should be impacted by this issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 11:30 CST
WUCON Firewall Migration: Phase 4
Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 19:00 CST
Scheduled - WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 3, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 3.
Oct 23, 11:47 CDT
Dec 3, 2025
Dec 2, 2025
Service Outage: WashU Key
Resolved - This incident has been resolved.
Dec 2, 03:20 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 02:39 CST
Identified - Washington University IT has identified the issue with WashU Key and is working to implement a fix.

We appreciate your patience as we work to restore service.
Dec 2, 02:11 CST
Investigating - WashU IT is investigating an issue with WashU Key.

Teams are working to resolve the issue.

We appreciate your patience as we work to restore service.
Dec 2, 01:38 CST
Dec 1, 2025
Service Outage - High Severity: Credit Card Processing
Resolved - WashU IT Engineers confirmed that Bank of America experienced a brief service outage affecting our clinic credit card processing. The issue has been resolved and we have confirmed that credit card transactions are processing again. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 1, 09:11 CST
Investigating - WashU IT is investigating an issue with credit card processing at multiple clinic locations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 1, 08:17 CST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Service Outage - Low Severity: Multiple Printers Not Working @ BJC West County POB4
Resolved - WashU IT Engineers have resolved the issue affecting printing at the POB4 location. A configuration issue was identified and rectified, after which the printers began responding and print jobs started processing. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 21, 15:26 CST
Investigating - WashU IT is investigating an issue with several WashU printers in BJC West County POB4, suites 110 and 210. A configuration change implemented on 11/20 appears to have caused a disruption in services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 21, 13:05 CST
BJC Outage - Outbound Phone Calls From Certain Locations
Resolved - This incident has been resolved.
Nov 21, 09:37 CST
Investigating - WashU IT is aware of an BJC outage affecting outbound calling from the below locations.

Internal and station to station calling is not affected.

Barnes-Jewish Hospital North
Barnes-Jewish Hospital South
St. Louis Children's Hospital

BJC is working to resolve the issue.
Nov 21, 07:53 CST
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