Service Outage - High Severity: Unable to Connect to RMS [REOPENED]
Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams have made additional progress in identifying and understanding the root cause of the performance issues observed earlier in the week. The vendor is working on developing a fix, and in the meantime several workarounds have been implemented to reduce the likelihood of triggering the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 09, 2026 - 17:46 CST
Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams continue to work with the vendor on a fix, and in the interim we continue to monitor for a reoccurrence of the errors.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 09, 2026 - 10:37 CST
Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams are still working with the vendor and will provide another update on Friday morning.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 08, 2026 - 17:06 CST
Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams continue to work with the vendor and have made additional progress on identifying a possible root cause of the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 08, 2026 - 09:47 CST
Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams continue to work with the vendor on developing a short-term fix, and will monitor the environment in the interim.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 07, 2026 - 18:31 CST
Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams tested a possible short-term fix from the vendor, but have determined that additional development will be needed before it can be successfully deployed in Production.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 07, 2026 - 13:19 CST
Update - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams are testing a short-term fix and will determine next steps late today.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 07, 2026 - 09:16 CST
Monitoring - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams have been working with the vendor throughout the day and are monitoring the platform for signs of a reoccurrence.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 06, 2026 - 18:36 CST
Identified - WashU IT is investigating reports that RMS users are experiencing error messages when trying to connect to RMS. Technical teams are actively working with the vendor on both short term and long term restorative options.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 06, 2026 - 10:00 CST
Monitoring - WashU IT is investigating reports that RMS users are experiencing error messages again when trying to connect to RMS. The vendor has restored service and continues to try and identify the root cause. Technical teams will continue to monitor the environment until the vendor provides an update on Tuesday morning (1/6).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 05, 2026 - 16:35 CST
Investigating - WashU IT is investigating reports that RMS users are experiencing error messages again when trying to connect to RMS. Technical teams are reconvening a call with the vendor for assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 05, 2026 - 15:35 CST

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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Degraded Performance
Partial Outage
Major Outage
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Jan 11, 2026

No incidents reported today.

Jan 10, 2026
Service Outage - Low Severity: Unplanned Google Account Updates
Resolved - WashU IT Engineers have resolved the major incident related to certain Google accounts. Email communications have been sent to affected users, explaining the situation and providing instructions on how to proceed. A new Knowledgebase article has been provided for the Service Desk team, and technical teams will be available on Monday morning in the event that call volume is heightened due to this incident.

If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Jan 10, 17:03 CST
Identified - WashU IT is investigating an issue affecting a specific group of WashU users. If a WashU user had previously created a personal Google account with their @wustl.edu email address, there may have been unplanned changes to the account. These changes may affect the email addresses linked to the Google account as well as other configuration settings. No email messages or other saved files were deleted.

Technical teams continue to work towards understanding the root cause and the impact of these changes. Affected users have been identified and a notification has been sent to raise their awareness of the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 10, 13:46 CST
Investigating - WashU IT is investigating an issue affecting a specific group of WashU users. If a WashU user had previously created a personal Google account with their @wustl.edu email address, there may have been unplanned changes to the account. These changes may affect the email addresses linked to the Google account as well as other configuration settings. Additional details are still being gathered regarding impact and scope of the change.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 10, 11:13 CST
Jan 9, 2026
Service Outage (Vendor) - High Severity: LAMPS Unavailable
Resolved - WashU IT has confirmed that the vendor has resolved the issue affecting LAMPS. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 9, 17:29 CST
Investigating - WashU IT is investigating an issue with the LAMPS site being inaccessible. The LAMPS vendor has identified a service issue and is working to identify root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 9, 15:45 CST
Service Outage - High Severity: Credit Card Transaction Processing @ Multiple Clinic Locations
Resolved - WashU IT Engineers have confirmed that Bank of America has resolved their service outage, and credit card transactions are processing successfully at affected clinic locations. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 9, 09:29 CST
Update - WashU IT is investigating reports that credit card transactions are failing at multiple clinic locations. Our credit card processing vendor (Bank of America) has confirmed a service outage on their side and we are waiting for confirmation that they've resolved the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 9, 09:21 CST
Identified - WashU IT is investigating reports that credit card transactions are failing at multiple locations. Our credit card processing vendor (Bank of America) has confirmed a service outage on their side and is working to identify the root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 9, 09:03 CST
Investigating - WashU IT is investigating reports that credit card transactions are failing at multiple locations. Technical teams have reached out to the processing institution to identify root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 9, 08:57 CST
Jan 8, 2026
BJC Service Outage: Wifi Unavailable at BJH West County
Resolved - BJC IT has resolved the issues affecting wifi at BJH West County.

Please call 314-933-3333 if you have any questions.
Jan 8, 17:02 CST
Investigating - BJC IT is investigating an issue affecting wifi at Barnes Jewish Hospital West County. Clinicians cannot connect to wireless devices including those used for patient care, e.g. point of care devices, PPID printers, etc.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 8, 16:00 CST
Jan 7, 2026
Service Outage (Vendor) - High Severity: Box Storage Intermittently Unavailable
Resolved - WashU IT has received an update from the Box Storage vendor indicating that they have resolved the issue affecting their services.. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 7, 20:40 CST
Investigating - WashU IT is aware that the Box Storage vendor is experiencing a service disruption affecting the web client and Box application. Users are reporting intermittent error messages and difficulty connecting to Box Storage.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 7, 19:45 CST
Service Degradation: External Inbound Email Slow
Resolved - This incident has been resolved.
Jan 7, 08:00 CST
Investigating - WashU IT is investigating an issue with external inbound email being slow to deliver.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Jan 7, 07:18 CST
Jan 6, 2026
Jan 5, 2026
Service Outage - High Severity: Unable to Connect to RMS
Resolved - WashU IT Engineers and the vendor have resolved the issue affecting the RMS platform and service has been restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 5, 14:55 CST
Investigating - WashU IT is investigating an issue with the RMS platform. Users are unable to connect and are receiving error messages. This appears to be a reoccurrence of an issue which previously occurred on 12/30. Technical teams are opening a support case with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 5, 14:09 CST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026
BJC Service Outage: WellSky
Resolved - This incident has been resolved.
Jan 2, 15:17 CST
Update - BJC is monitoring for additional issues.
Jan 2, 14:37 CST
Monitoring - BJC IT experienced a disruption to the WellSky application this afternoon.

Services appear to be recovering and BJC Teams are monitoring platform health.
Jan 2, 14:36 CST
Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025
Service Outage (Resolved) - RMS Intermittent Errors
Resolved - WashU IT Engineers identified and resolved an issue causing intermittent errors with the RMS platform. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 30, 14:26 CST
Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

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