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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Operational
ARCH - University Advancement SalesForce Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications Operational
Workday Operational
SUBS Awards Operational
Bear Bucks Operational
Autosys (Batch job processing) Operational
Confluence Operational
Archibus Operational
Mulesoft Operational
BJC Devices and Services Operational
BJC Network Connectivity Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) Operational
BJC Administrative Systems Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing Operational
S-Fax Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma Operational
Zoom Operational
Box File Storage System Operational
WUSTL Connect Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing Operational
Desktop Computing Operational
IT Management Operational
Software Licensing Operational
ServiceNow Operational
Splunk Operational
ConnectAdmin Operational
JAMF Apple Device Management System Operational
Active Directory Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) Operational
Wired Network Services Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication Operational
Digital Guardian Operational
CyberArk Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura Operational
Curriculum Management Applications Operational
EMS (Event Management System) Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service Operational
Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 22, 2026

No incidents reported today.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Service Outage: Research Management System intermittent outages
Resolved - WashU IT Engineers and the vendor have resolved the issue causing intermittent unavailability of the RMS platform and service has been restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 20, 15:32 CST
Monitoring - Availability of the RMS application has benefited from the rescheduling of the other job that loads data into Workday and was apparently causing interference or contention with RMS. There have been no reports of application unavailability since the change was made yesterday afternoon. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 20, 09:58 CST
Identified - Washington University IT has identified another job that appears to be causing interference or contention, leading to the periodic unavailability of the RMS application. That job has been rescheduled and the team is monitoring the effect on RMS availability.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 19, 16:22 CST
Update - We are continuing to investigate this issue.
Feb 19, 09:57 CST
Update - We are continuing to investigate this issue.
Feb 19, 09:53 CST
Investigating - WashU IT is investigating an issue with RMS. Users are experiencing intermittent outages in which the application is unavailable for periods of 15 - 20 minutes.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 19, 09:52 CST
Feb 19, 2026
BJC Service Outage: Intermittent Telephony Audio Dropping
Resolved - BJC has resolved the issue affecting inbound phone call audio. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 19, 11:09 CST
Investigating - BJC has started a P1 call for intermittent issues with audio dropping on phone calls at multiple locations. This is impacting only inbound, external calls.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 19, 10:26 CST
Feb 18, 2026
BJC Service Outage: Baxter IV Pumps Not Connecting to Wifi
Resolved - BJC has restored service to the Baxter pumps which were having difficulty connecting to wifi. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 18, 16:57 CST
Investigating - BJC has started a P1 outage call due to Baxter IV pumps not connecting to wifi. Troubleshooting is in progress as well as verification of which locations are impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 18, 15:15 CST
Feb 17, 2026

No incidents reported.

Feb 16, 2026
Service Outage - High Severity: Login Errors @ McDonnell Building
Postmortem - Read details
Feb 16, 10:29 CST
Resolved - WashU IT Engineers have resolved the issue with PC's being unable to access test resources.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 16, 09:59 CST
Investigating - WashU IT is investigating an issue in McDonnell building where users are getting errors trying to log in on multiple computers. The error message references the user account not being in the correct groups.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 16, 09:14 CST
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
BJC Service Outage: Telephony Issues
Resolved - BJC has resolved the issue affecting telephony services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 12, 17:02 CST
Update - BJC is continuing to work with the vendor to resolve the issue.
Feb 12, 14:34 CST
Investigating - WashU IT is aware of an issue with BJC Telephony Services that is causing some calls to drop from the following locations:

BJWC, Mason Ridge, Home Health, Hospice, Edwardsville, CAM, Orthopedic Center, Commons, MBMC, Imperial Medical Group, WashU Sites, and multiple Call Centers.

BJC is working with the vendor to resolve the issue.
Feb 12, 13:19 CST
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

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