All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Operational
ARCH - University Advancement SalesForce Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Autosys (Batch job processing) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems ? Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing ? Operational
S-Fax ? Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud ? Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma ? Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing ? Operational
Desktop Computing ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Splunk ? Operational
ConnectAdmin ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Wired Network Services ? Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB ? Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service ? Operational
Facilities ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

WUCON Firewall Migration: Phase 1 Nov 5, 2025 19:00 - Nov 6, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on November 5, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on November 5.
Posted on Oct 23, 2025 - 11:42 CDT

WUCON Firewall Migration: Phase 2 Nov 12, 2025 19:00 - Nov 13, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on November 12, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on November 12.
Posted on Oct 23, 2025 - 11:45 CDT

WUCON Firewall Migration: Phase 3 Nov 19, 2025 19:00 - Nov 20, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on November 19, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on November 19.
Posted on Oct 23, 2025 - 11:46 CDT

WUCON Firewall Migration: Phase 4 Dec 3, 2025 19:00 - Dec 4, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 3, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 3.
Posted on Oct 23, 2025 - 11:47 CDT

WUCON Firewall Migration: Phase 5 Dec 10, 2025 19:00 - Dec 11, 2025 04:00 CST

WashU IT will perform maintenance on the Washington University Clinical Operations Network (WUCON) on December 10, between 7:00pm and 4:00am.
This will cause intermittent disruptions in network connectivity, which may affect access to the WashU network resources.
Please ensure all critical tasks are complete prior to 7:00pm on December 10.
Posted on Oct 23, 2025 - 11:49 CDT
Oct 24, 2025
Service Outage (High Severity): Network Monitoring Unavailable
Resolved - WashU IT Engineers have worked with the vendor to resolve the issue affecting network monitoring. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 24, 14:43 CDT
Investigating - WashU IT is investigating an issue with network monitoring not working on a Hoth server. There is no direct end user impact from this, aside from the reduced awareness of a service becoming unavailable while monitoring is offline.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 24, 13:45 CDT
Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
BJC Wireless Outage - Central West End Campus
Resolved - All services have been restored.

BJC and WashU will continue to monitor service health.
Oct 21, 16:01 CDT
Monitoring - A fix has been implemented.

Teams are monitoring service health.
Oct 21, 15:28 CDT
Update - BJC continues to troubleshoot the issue which appears to be hardware-related.

Eduroam services are also impacted in some buildings on the Central West End Campus.
Oct 21, 15:00 CDT
Investigating - BJC is currently experiencing a disruption to WiFi services that includes WashU WUSM-Secure in some buildings on the Central West End Campus.

BJC is aware of the issue and working to resolve it.
Oct 21, 14:34 CDT
Vendor Service Outage: Amazon Web Services (Affecting Canvas, Microsoft Teams, Jira and Confluence)
Resolved - This incident has been resolved.
Oct 21, 07:26 CDT
Update - All services appear to be restored based on internal testing, though some vendors have not declared an all-clear on their respective status pages.

WashU IT is continuing to monitor service health.
Oct 20, 20:52 CDT
Update - WashU IT continues to monitor the national Amazon Web Services vended outage. Currently the list of services impacted includes:

Amazon Services
Canvas
ClickUp
Confluence
Emma
Jira
Teams (Teams "Features")

Please call 314-933-3333 if you have any questions.

We appreciate your patience as Amazon works to restore service.
Oct 20, 16:21 CDT
Monitoring - WashU IT continues to monitor the national Amazon Web Services vended outage. Currently the list of services impacted includes:

Amazon Services
Canvas
ClickUp
Confluence
Credit Card Processing (Clinics)
Emma
Jira
MarketPlace
Monday.com
Teams (Teams "Features")
Qualtrics

Please call 314-933-3333 if you have any questions.

We appreciate your patience as Amazon works to restore service.
Oct 20, 12:24 CDT
Update - WashU IT is aware of a national Amazon Web Services vendor outage which began overnight and may affect multiple services. Currently the list of services known to be at least intermittently impacted includes:

Canvas
Jira
Confluence
Monday.com project management site
Teams
Clinic credit card processing

Amazon has identified the root cause of the issue and is taking steps to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 20, 10:55 CDT
Update - WashU IT is aware of a national Amazon Web Services vendor outage which began overnight and may affect multiple services. Currently the list of services known to be at least intermittently impacted includes:

Canvas (https://canvas.wustl.edu/, additional details are available at https://status.instructure.com/
Jira/Confluence, (details are available at https://jira-software.status.atlassian.com/)
Microsoft Teams

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 20, 08:40 CDT
Investigating - WashU IT is aware of an issue that affected Amazon Web Services overnight. At this time we are unaware of any ongoing impact, though some customers did experience brief disruptions to Duo and Canvas.

Teams are continuing to monitor service health.
Oct 20, 08:19 CDT
Oct 20, 2025
Oct 19, 2025
Service Outage - Low Severity: ConnectAdmin Portal
Resolved - WashU IT Engineers have resolved the issue affecting ConnectAdmin portal access. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 19, 11:23 CDT
Investigating - WashU IT is investigating an issue with the ConnectAdmin portal not allowing people to log in. Users are getting an error message about the URL being rejected. There does not appear to be any impact to other services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 19, 10:43 CDT
Oct 18, 2025

No incidents reported.

Oct 17, 2025
Fax Service Disruption - Barnes West County POB3 Suite 100
Resolved - This incident has been resolved.
Oct 17, 11:46 CDT
Investigating - Fax services are currently unavailable in Barnes West County POB3 Suite 100.

BJC is aware of the issue and has dispatched a technician.
Oct 16, 14:56 CDT
Oct 16, 2025
Service Outage - Low Severity: Internal ChatGPT Errors
Resolved - This incident has been resolved.
Oct 16, 14:54 CDT
Investigating - WashU IT is investigating an issue with gpt.wustl.edu (ChatGPT) returning HTTP Error 500, saying the page isn't working. Technical teams are working to troubleshoot the issue.


Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 14, 12:43 CDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage