All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Operational
ARCH - University Advancement SalesForce Operational
HR Information Systems Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications Operational
Workday Operational
SUBS Awards Operational
Bear Bucks Operational
Autosys (Batch job processing) Operational
Confluence Operational
Archibus Operational
Mulesoft Operational
BJC Devices and Services Operational
BJC Network Connectivity Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) Operational
BJC Administrative Systems Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing Operational
S-Fax Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma Operational
Zoom Operational
Box File Storage System Operational
WUSTL Connect Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing Operational
Desktop Computing Operational
IT Management Operational
Software Licensing Operational
ServiceNow Operational
Splunk Operational
ConnectAdmin Operational
JAMF Apple Device Management System Operational
Active Directory Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) Operational
Wired Network Services Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM WashU Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication Operational
Digital Guardian Operational
CyberArk Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura Operational
Curriculum Management Applications Operational
EMS (Event Management System) Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service Operational
Facilities - Power, Water, Etc Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 27, 2026
Service Outage - High Severity: Five9 Audio Issues
Resolved - WashU IT Engineers have resolved the issue affecting Five9 audio. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 27, 03:39 CDT
Investigating - WashU IT is investigating an issue with the audio not working for calls to the Command Center, and with the Five9 application not loading properly or not allowing technicians to log in.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 27, 01:28 CDT
Aug 26, 2026
Reopened: Service Outage - High Severity: Citrix Icon Issues
Resolved - WashU IT Engineers have taken steps to prevent additional occurrences of the Citrix icon issue and have provided workaround steps to the Service Desk team. The Major Incident will be concluded.

We appreciate your patience during this incident.
Aug 26, 14:49 CDT
Update - WashU IT is investigating reports of issues with the Citrix icon not working or not showing the correct Epic icons once opened. Technical teams have paused deployment of the current Windows version upgrade while the investigation continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 26, 12:40 CDT
Investigating - WashU IT is investigating reports of issues with the Citrix icon not working or not showing the correct Epic icons once opened. This may be a reoccurrence of issues originally reported on 8/18.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 26, 08:57 CDT
Service Outage - High Severity: Audio Issues With WUPD Calls
Resolved - WashU IT Engineers and the telecom providers have resolved the issue in which calls to WUPD have audio and other issues. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
[Uncheck components that were affected and are now recovered]
Aug 26, 09:28 CDT
Update - WashU IT continues working with Motorola to investigate reports that calls to WUPD are coming in with audio issues (multiple calls at once, audio dropping immediately). By adjusting their procedures, WUPD operators are able to answer calls and redirection to alternate numbers has been discontinued. Current troubleshooting focus is on network lag and has been escalated to the telecom provider.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Aug 26, 05:48 CDT
Update - WashU IT continues working with Motorola to investigate reports that calls to WUPD are coming in with audio issues (multiple calls at once, audio dropping immediately). By adjusting their procedures, WUPD operators are able to answer calls and redirection to alternate numbers has been discontinued. Current troubleshooting focus is on network lag and Motorola is escalating to their telecom provider.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Aug 26, 04:58 CDT
Update - WashU IT continues working with Motorola to investigate reports that calls to WUPD are coming in with audio issues (multiple calls at once, audio dropping immediately).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service. [Select components below that are relevantly affected]
Aug 26, 03:38 CDT
Investigating - WashU IT is investigating reports that calls to WUPD are coming in with audio issues (multiple calls at once, audio dropping immediately).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 26, 02:43 CDT
Aug 25, 2026
Service Outage - High Severity: One.washu.edu Gateway Errors
Resolved - WashU IT Engineers have confirmed that the vendor has restored service to the One.washu.edu site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 25, 17:16 CDT
Update - WashU IT is investigating an issue with the one.washu.edu website not loading for some users. The vendor has identified the root cause of their service issue and is actively working to resolve the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 25, 16:37 CDT
Identified - WashU IT is investigating an issue with the one.washu.edu website not loading for some users. The vendor is experiencing a service issue and is working to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 25, 15:09 CDT
Investigating - WashU IT is investigating reports that some users can't load the one.washu.edu website and are receiving 504 Gateway Time-Out Errors. Some users have reported being able to get in after clearing temporary internet files and cookies.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 25, 13:40 CDT
Aug 24, 2026
Service Degradation (Vendor) - Low Severity: Workday Home Screen
Postmortem - Read details
Aug 25, 09:58 CDT
Resolved - WashU IT Engineers have received confirmation from the vendor that they've resolved the service interruption on their platform. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 24, 11:17 CDT
Update - WashU IT is investigating an issue with the Workday application main screen intermittently loading or showing error messages. The vendor is still working to fully restore services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 24, 09:57 CDT
Identified - WashU IT is investigating an issue with the Workday application main screen intermittently loading or showing error messages. The vendor has acknowledged a service issue on their end and they are working to restore service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 24, 08:53 CDT
Investigating - WashU IT is investigating an issue with the Workday application main screen taking a long time to load and eventually getting an error that something went wrong. Initial information indicates that the Workday vendor is experiencing a service degradation.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 24, 07:58 CDT
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026
Service Outage - High Severity: Citrix Icon Not Working
Resolved - WashU IT Engineers have identified a set of steps to mitigate the issue affecting the Citrix icon. The major incident has been concluded, but technical teams will continue to investigate root cause. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 19, 17:37 CDT
Update - WashU IT technical teams continue to monitor for additional issues with the Citrix icon not working. There have been a very small number of reports today. Another update will be sent around 5pm today.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 19, 12:57 CDT
Monitoring - WashU IT and BJC engineers have done extensive troubleshooting throughout the day but have not yet determined a confirmed root cause. We have not continued receiving additional reports of the issue. The Major Incident will remain open in Monitoring status until mid-day tomorrow (Wednesday 8/19) while technical teams monitor for additional issues.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 14:25 CDT
Update - WashU IT and BJC engineers continue to troubleshoot issues affecting the Citrix icon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 11:28 CDT
Update - WashU IT and BJC engineers continue to investigate reports that users are trying to open Citrix and are not getting the expected response when they click on the icon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 11:09 CDT
Investigating - WashU IT is investigating reports that users are trying to open Citrix and are not getting the expected response when they click on the icon. Reinstalling Citrix is resolving the issue in some cases.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 09:32 CDT
Service Outage: Study Abroad website authentication issue
Postmortem - Read details
Aug 25, 11:19 CDT
Resolved - WashU IT Engineers and Terra Dotta support engineers have resolved the authentication issue on sa.washu.edu, the WashU Study Abroad website. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 19, 13:52 CDT
Investigating - WashU IT is investigating an issue with the Study Abroad website in which all login attempts fail.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 19, 12:51 CDT
Aug 18, 2026
Aug 17, 2026
Service Outage - High Severity: Mid Campus Center Network Issues
Resolved - WashU IT Engineers have resolved the issue affecting network connectivity at Mid Campus Center. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 17, 15:57 CDT
Update - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams are troubleshooting the issue with Cisco support and there is a change being scheduled for later today to swap out some network equipment.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 14:04 CDT
Update - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams are still working to troubleshoot the issue and are opening a support case with Cisco.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 12:49 CDT
Investigating - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams have observed some network instability and are planning to perform an equipment reboot at 12pm to resolve the issue. There should be little to no additional user impact from the reboot.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 11:31 CDT
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage