Service Outage (Vendor) - High Severity: Workday Outage
Update - The Workday vendor continues to test and validate system health for all customers, including WashU. There is no ETA. Updates will be provided as new information emerges, or at 2:00 PM.

If you are an employee or student worker using the desktop or mobile app to clock in while the system is unavailable, you will need to manually track your time using this form and report this time to your Timekeeper, Manager, or HR Partner:
https://wustl.box.com/s/zaxzlwdoe2vuks4w0lcp8quy6s4g5b9b
Nov 14, 2026 - 09:46 CST
Identified - WashU IT is investigating reports of a technical outage with Workday. The Workday vendor is still performing data validation activities and our instance of Workday is not yet available. Technical teams will touch base again at 9am and 10am to determine if we can begin internal testing.

Please call 314-933-3333 if you have any questions.
Nov 14, 2026 - 08:07 CST
Update - WashU IT is investigating reports of a technical outage with Workday. The Workday vendor is still performing data validation activities and our instance of Workday is not yet available. Technical teams will touch base again at 8am to determine if we can begin internal testing.

Please call 314-933-3333 if you have any questions.
Nov 14, 2026 - 06:21 CST
Update - WashU IT is investigating reports of a technical outage with Workday. The Workday vendor continues to work on restoring service, although the Workday application is not expected to be available until after our scheduled maintenance window overnight. WashU technical teams will reconvene at 6am on Saturday morning and will provide an update shortly thereafter.

Please call 314-933-3333 if you have any questions.
Nov 13, 2026 - 22:44 CST
Update - WashU IT is investigating reports of a technical outage with Workday. The vendor has taken the Workday service offline temporarily in order to address some data management issues. WashU technical teams will monitor the vendor's informational updates and will plan to rerun linked Autosys jobs once services have been restored.

Please call 314-933-3333 if you have any questions.
Nov 13, 2026 - 20:17 CST
Investigating - WashU IT is investigating reports of a technical outage with Workday. The vendor has posted notification in their Community Status Page:

"While validating the weekly Maintenance Window for Disaster Recovery tenants, we have identified that tenanted services within the DR Site unexpectedly connected to Production databases. As a result, this has left data in an inconsistent state that can cause errors accessing tenants or jobs/integrations/tasks to fail with missing transaction error messages.

Effective immediately, we are placing all WD1 Production tenants into Maintenance while our teams investigate the best recovery path. We will provide updates every 30 minutes while we work to resolve this issue. We sincerely apologize for the disruption."

Please call 314-933-3333 if you have any questions.
Nov 13, 2026 - 19:05 CST

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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had a major outage.
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No incidents or maintenance related to this downtime.

Nov 14, 2026

Unresolved incident: Service Outage (Vendor) - High Severity: Workday Outage.

Nov 13, 2026

Service Outage (Vendor) - High Severity: Microsoft M365 (including Outlook and Teams)
Resolved - Microsoft has restored service and has concluded their unplanned event. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 13, 22:56 CST
Update - Microsoft 365 Services are mostly recovered. Microsoft continues to monitor their environment and is working to ensure all queued email messages from the past day are delivered properly.

Please call 314-933-3333 if you have any questions.
Nov 13, 16:26 CST
Update - Microsoft 365 Services continue to show substantial recovery. However, some users may still experience intermittent connectivity issues or delayed email delivery. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.
Nov 13, 11:02 CST
Monitoring - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. Services continue to show substantial recovery. However, some users may still experience intermittent connectivity issues or delayed email delivery. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 13, 09:25 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. Services are showing substantial recovery. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 13, 08:16 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. Services are showing substantial recovery. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 13, 07:14 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They have begun to see substantial service recovery in other global regions and North America is slowly starting to improve. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 13, 06:16 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They have started to see some partial service recovery as the backlog of email messages is being processed. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 13, 05:44 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They have started to see some partial service recovery but will continue working to resolve the problem. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 13, 04:12 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They have started to see some marginal success at restoring services, but they will continue troubleshooting and working to resolve the problem. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 13, 01:06 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They continue to perform troubleshooting and restoration attempts, but at this time they continue to face significant service degradation with no ETR. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 23:07 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. The restorative actions they have taken have not been successful at this time. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 21:19 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They are working to optimize their infrastructure and monitor the results of restorative actions they've taken. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 20:20 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They have identified additional causative factors and are preparing to deploy an update to help restore services. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 19:19 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They continue to investigate root causes and try to take corrective actions but at this time there is no ETR. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 18:11 CST
Update - Microsoft is experiencing ongoing service degradation of their M365 products including Outlook and Teams. They continue to investigate root causes and try to take corrective actions but at this time there is no ETR. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 16:17 CST
Update - Microsoft is experiencing service widespread service disruption to their M365 products including Outlook and Teams. They have identified a partial root cause and are taking steps to resolve the issue. WashU users are receiving errors that Outlook has limited connectivity or is trying to connect with the server. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 13:59 CST
Update - Microsoft is experiencing service widespread service disruption to their M365 products including Outlook and Teams. WashU users are receiving errors that Outlook has limited connectivity or is trying to connect with the server. Technical teams are monitoring the environment and will provide updates from Microsoft as they become available.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 12:56 CST
Investigating - Microsoft has communicated that they are experiencing service issues with M365 products including Outlook and Teams. WashU users are receiving errors that Outlook has limited connectivity or is trying to connect with the server. Downdetector also indicates that other customers are affected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 12:10 CST

Nov 12, 2026

Service Outage - High Severity: POB2 Avaya Phones Not Working
Resolved - WashU and BJC IT Technical teams identified a known BJC voicemail pilot issue which was resolved on 11/11 in the afternoon. Service has been restored and the site should be ok now. There is no actual Avaya phone issue known at this time, the issue was just with voicemail.

We appreciate your patience during this incident.
Nov 12, 08:19 CST
Update - WashU IT is investigating an issue with the Avaya phones at Professional Office Building 2. BJC and WashU technical teams will reconvene on Teams as well as on-site around 7:30am on Thursday 11/12 to continue troubleshooting.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 11, 17:36 CST
Investigating - WashU IT is investigating an issue with the Avaya phones at Professional Office Building 2. WashU has the network at this location but Avaya phones are supported by BJC. BJC network and telephony teams are engaged to assist with troubleshooting.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 11, 16:11 CST
Service Outage - High Severity: 1224 Graham Rd Mitel VoIP Phones Not Working
Resolved - WashU and BJC technical teams were able to confirm additional information about the equipment at the Graham site. The Mitel phone system, supported by a third party vendor (Ring Central), is connected to a Charter Spectrum network connection procured by the clinic. Spectrum did a network upgrade and the timing lines up with when the phone system issue began, implying that the phone system did not get reconnected properly during that upgrade. The clinic staff will need to work with Spectrum and Ring Central to resolve the issue, as neither service is supported by WashU or BJC. The major incident will be canceled and the staff has been advised who to contact if they need more information from WashU.

We appreciate your patience during this incident.
Nov 12, 07:56 CST
Update - WashU IT is investigating an issue with Mitel VoIP phones not working at 1224 Graham Rd location. BJC and WashU technical teams will reconvene on Teams as well as on-site around 7:30am on Thursday 11/12 to continue troubleshooting.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 11, 17:35 CST
Investigating - WashU IT is investigating an issue with Mitel VoIP phones not working at 1224 Graham Rd location. This location uses the BJC network although BJC does not support the Mitel phones directly. Technical teams are investigating if the issue is a network issue or a Mitel phone issue, and we have engaged the Mitel vendor as well as BJC network and telephony teams to further investigate.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 11, 16:09 CST

Nov 11, 2026

Nov 10, 2026

Spectrum Issue Affecting Connectivity to Services
Resolved - This incident has been resolved. An issue was identified in a third party internet service provider between WorkDay and Spectrum that has been mitigated.
Nov 10, 09:00 CST
Identified - WashU IT is aware of an issue impacting off-campus Spectrum customers' ability to access multiple services, including Workday and Zoom.

If you are off-campus and experiencing issues connecting to services such as Workday, please connect to WashU VPN. VPN instructions are available on the it.wustl.edu connect page.
https://it.washu.edu/connect-securely/#VPN

We appreciate your patience as Spectrum restores their services.
Nov 9, 11:02 CST
Investigating - WashU IT is aware of an issue impacting multiple service providers, including companies such as X (Twitter), Gmail, and Workday.

Customers are reporting intermittent issues connecting to various services.

Please connect to WashU VPN if you experience issues connecting to services provided over the internet.
Nov 9, 08:47 CST

Nov 9, 2026

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Service Outage: Desktop Applications Failing Due to DNS issues
Resolved - WashU IT Engineers have resolved the issue in which incomplete DNS configurations were applied to some clients. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 6, 10:48 CST
Monitoring - WashU IT has introduced a possible fix for the issue in which desktop machines receive incomplete DNS configurations. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 6, 10:34 CST
Update - We are continuing to investigate this issue.
Nov 6, 10:32 CST
Investigating - WashU IT is investigating an issue in which some WashU workstations are missing DNS suffixes. This is causing some applications, such as Viewpoint, to fail.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 6, 09:17 CST

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Service Outage: Keystone Curriculum Mgmt Site Unavailable (https://keystone.wustl.edu)
Resolved - WashU IT Engineers have resolved the issue affecting Keystone.wustl.edu. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 2, 19:14 CST
Investigating - WashU IT is investigating an issue with the Keystone Curriculum Management System website (https://keystone.wustl.edu/) being unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 2, 18:48 CST

Nov 1, 2026

Service Outage: Access IT! Service Radiology Cameras
Resolved - WashU IT Engineers have resolved the Access IT! service interruption. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 1, 20:20 CST
Investigating - WashU IT is investigating an issue with the Access IT! service for video monitoring of Radiology freezers. This is hindering video surveillance of the freezers.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 1, 20:19 CST

Oct 31, 2026

No incidents reported.

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