Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Back-end Processing (AutoSys) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

S-Fax Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma mass communication system Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

Active Directory Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Storage Operational

myIRB Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Cloud Services Operational

Google Operational

Adobe Creative Cloud Operational

Engineering School Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 28, 2025

No incidents reported today.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

Service Outage - Low Severity: Workday Android App Errors

Resolved - The issues affecting the mobile app appear to have been a brief outlier, as logins are working successfully now. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 26, 17:58 CDT

Investigating - WashU IT is investigating an issue with the Workday Android application returning a "cannot be cast" error message.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 26, 17:50 CDT

Service Outage - High Severity: Workday Latency and Intermittent Errors

Resolved - WashU IT Engineers have resolved the issue affecting Workday. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 26, 17:19 CDT

Investigating - WashU IT is investigating reports of issues with Workday latency and error messages.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 26, 17:05 CDT

Service Outage - High Severity: Tableau Intermittent Issues

Resolved - WashU IT Engineers have resolved the issues affecting Tableau. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 26, 08:44 CDT

Monitoring - WashU IT has completed an upgrade to the Tableau environment and will continue monitoring through Tuesday morning to ensure that the issue has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 25, 23:54 CDT

Identified - WashU IT is investigating an issue with Tableau. Users are reporting intermittent issues with accessing projects and running flows. The vendor has recommended a version upgrade for our Tableau environment. Server maintenance originally scheduled for Wednesday evening will instead be performed tonight around 7pm to resolve these issues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 25, 14:31 CDT

Investigating - WashU IT is investigating an issue with Tableau. Users are reporting intermittent issues with accessing projects and running flows. A support case is being opened with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 25, 11:55 CDT

Aug 25, 2025

Aug 24, 2025

Interfolio Faculty Information System Maintenance 8/24/25

Completed - The scheduled maintenance has been completed.
Aug 24, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 09:00 CDT

Scheduled - Interfolio will be performing a scheduled update on Sunday, August 24th at 9am. During this maintenance window, several modules will be unavailable, including Faculty Search, Lifecycle Management, Faculty Activity Reporting, and Review, Promotion & Tenure modules. We expect the update to be completed by 11am.
Aug 19, 10:17 CDT

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

Service Outage - Stale Data From Overnight Batch Jobs

Resolved - This incident has been resolved.
Aug 19, 13:49 CDT

Identified - The issue has been identified as an issue with a third-party integration. Customer impact is minimal.

WashU IT is working with the registrars office who manages the vendor relationship, and working to manually run batch jobs throughout the day to get datasets current.
Aug 19, 10:24 CDT

Update - WashU IT is investigating an issue with an AutoSys job failing due to Mulesoft timeouts. The affected AutoSys jobs have been placed on hold while the the technical team opens a support case with the Workday vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 19, 04:30 CDT

Investigating - WashU IT is investigating an issue with an AutoSys job failing due to Mulesoft timeouts. This job has downstream dependencies for jobs which run later in the morning, which could impact building access or Bear Bucks accounts for some students.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 19, 02:13 CDT

Vendor Service Degradation: Search on Externally Hosted Websites

Resolved - This incident has been resolved.
Aug 19, 10:47 CDT

Monitoring - The vendor has indicated that the issue has been resolved.

WashU will be testing our environment to validate the fix.
Aug 19, 10:30 CDT

Identified - WashU IT is aware of a vendor issue affecting the search capability on the sites below:

Washu.edu
Source.washu.edu
Admissions.washu.edu
Financialaid.washu.edu
Advancement.washu.edu
Alumni.washu.edu
Giving.washu.edu
Olin.washu.edu
Students.washu.edu
Equity.washu.edu
Global.washu.edu

The vendor (Cludo) is working to resolve the issue.
Aug 18, 10:45 CDT

Aug 18, 2025

Start of BJC P1 - New Medication Orders Not Available in Pyxis

Resolved - BJC IT has resolved the issue affecting Pyxis. Pyxis Med Stations are back up and running. Orders and ADT (admissions, discharges, transfers) are transmitting to Pyxis real time.

If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Aug 18, 18:04 CDT

Investigating - BJC IT is aware that Pyxis med stations across the East region are functioning in “Critical Override” mode. New medication orders are not available in Pyxis. Any patient movement (ADT) that occurs after the beginning of the outage will not be in Pyxis (new admissions, transfers, discharges).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 16:47 CDT

Aug 17, 2025

No incidents reported.

Aug 16, 2025

Service Outage - Low Severity: Bear Bucks Access

Resolved - WashU IT Engineers have resolved the issues affecting Bear Bucks access. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 16, 18:55 CDT

Investigating - WashU IT is investigating a reoccurrence of the issue from earlier this morning which has caused employees to lose access to their Bear Bucks account, including payroll deduction.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 16, 14:31 CDT

Service Outage - Low Severity: Employee Bearbucks Accounts

Resolved - WashU IT Engineers have resolved the issue affecting Bear Bucks access. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 16, 12:37 CDT

Investigating - WashU IT is investigating an issue with a number of employees who have lost access to their Bearbucks accounts. Impacted individuals will be unable to use pre-loaded Bearbucks funds nor use their payroll deduction if they have set that up.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 16, 10:14 CDT

Aug 15, 2025

Service Outage - High Severity: Slate Graduate Record Issue

Resolved - WashU IT Engineers have mitigated the incorrect data in Slate. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 15, 16:48 CDT

Update - WashU IT is investigating an issue with the Slate Graduate Admissions platform. Corrupted records were inadvertently included in a recent data import, causing incorrect user data to be populated in Slate; this primarily impacts Law School records and could also impact several downstream platforms.

Technical teams have completed the first batch of corrections identified this morning. A second round of corrections is in progress to ensure that all affected records are mitigated.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 15, 15:20 CDT

Investigating - WashU IT is investigating an issue with the Slate Graduate Admissions platform. Corrupted records were inadvertently included in a recent data import, causing incorrect user data to be populated in Slate; this primarily impacts Law School records and could also impact several downstream platforms. Efforts are in progress to remediate the issue, prioritizing any publicly visible information.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 15, 12:17 CDT

Aug 14, 2025

No incidents reported.