All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
RMS ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
S-Fax ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Splunk ? Operational
ConnectAdmin ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
myIRB ? Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Adobe Creative Cloud ? Operational
Engineering School Operational
Vendor Service ? Operational
Facilities ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 14, 2025

No incidents reported today.

Jun 13, 2025
Resolved - WashU IT Engineers have worked with our vendor to upgrade the 969 Mason site's backup AT&T connection, and normal operations have been restored. Technical teams will continue to work with Charter Spectrum to bring service back up on the primary connection.

We appreciate your patience during this incident.

Jun 13, 15:26 CDT
Investigating - WashU IT is investigating an issue with the network connection at 969 Mason. The site has lost their primary Charter Spectrum connection and is functional but slow on their backup AT&T connection. A support case has been opened with Charter Spectrum to investigate the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Jun 13, 13:14 CDT
Jun 12, 2025
Resolved - The vendor has resolved the issues with Box.

We appreciate your patience during this incident.

Jun 12, 16:52 CDT
Identified - Box is currently experiencing an outage affecting all Box customers. Users may be unable to upload, download, update documents or notes.

Box is aware of the issue and working to resolve it.

Jun 12, 13:53 CDT
Resolved - The vendor has resolved the issue with IDM account provisioning.

We appreciate your patience during this incident.

Jun 12, 16:52 CDT
Identified - Washington University IT is aware of an issue impacting the Saviynt vendor.

IDM account provisioning is currently unavailable. Account and mailbox modifications will be delayed.

Jun 12, 14:57 CDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Resolved - The issue with RMS has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Jun 6, 09:00 CDT
Update - Engineers have identified the issue. Overnight processing is expected to the correct the issue.
Jun 5, 12:34 CDT
Investigating - WashU IT is investigating an issue with RMS submissions receiving CHNULL errors for some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.

Jun 5, 10:32 CDT
Jun 5, 2025
Jun 4, 2025
Resolved - The power issue affecting Marketing and Communications services has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Jun 4, 08:48 CDT
Monitoring - WashU IT is aware of a power outage affecting portions of the 276 Skinker building. WashU IT network services are up and running, but some Marketing and Communications sites may be unavailable due to power affecting areas of the building that host those servers.

Facilities is working to resolve the power issue.

Please contact us at 314-933-3333 if you have any questions.

Jun 3, 17:06 CDT
Jun 3, 2025
Jun 2, 2025
Resolved - This incident has been resolved.
Jun 2, 16:30 CDT
Monitoring - The vendor has introduced a possible fix for MarketPlace.

Teams are continuing to test and monitor the service.

Jun 2, 16:18 CDT
Investigating - MarketPlace experienced a brief disruption of service this afternoon to many customers/tenants including WashU.

The vendor has already failed services over to secondary infrastructure which appears to have restored service.

WashU IT performing testing in our tenant and preliminary results appear to show service is restored.

Jun 2, 16:17 CDT
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.