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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
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Box File Storage System Operational
WUSTL Connect Operational
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E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing Operational
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ConnectAdmin Operational
JAMF Apple Device Management System Operational
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Washington University Research Network (WURN) Operational
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Wired Network Services Operational
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myIRB Operational
RMS (Research Management System) Operational
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Identity Management System (IDM Wustl Key) Operational
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Duo Two-Factor Authentication Operational
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CyberArk Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura Operational
Curriculum Management Applications Operational
EMS (Event Management System) Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service Operational
Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 30, 2025

No incidents reported today.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
BJC Service Outage: Haiku
Resolved - BJC IT Engineers have resolved the issue with Haiku.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 19, 10:43 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 19, 10:32 CST
Investigating - WashU IT is aware an issue with the Haiku app. BJC teams are working to resolve the issue.

Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Dec 19, 08:45 CST
Dec 18, 2025
Service Outage - High Severity: East Building Pharmacy Cannot Reach BioRx
Resolved - WashU IT Engineers have resolved the issue affecting BioRx. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 18, 09:51 CST
Update - WashU IT is investigating an issue with East Building Pharmacy being unable to reach the BioRx site to dispense medications. The vendor has been engaged and is troubleshooting the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 18, 08:55 CST
Investigating - WashU IT is investigating an issue with East Building Pharmacy being unable to reach the BioRx site to dispense medications.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 18, 05:49 CST
Dec 17, 2025
Service Outage - Low Severity: Midmark EKG App Not Loading Within Citrix
Resolved - WashU IT and BJC IT Engineers have successfully resolved the issue affecting Epic and Midmark EKG. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 17, 18:40 CST
Identified - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable. BJC and WashU IT teams working with the vendor have identified at least part of the root cause and are in the process of applying a fix.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 17:12 CST
Update - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable. BJC and WashU IT teams are working together to troubleshoot and have reached out to the vendor for assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 15:23 CST
Investigating - WashU IT is investigating an issue with the Midmark EKG application not loading from within Citrix at multiple locations (primarily West County MOB3). Users can launch the application locally on the device, but printing and other features are unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 17, 14:03 CST
Dec 16, 2025
Service Outage (Vendor) - High Severity: Box Storage Service Outage
Resolved - WashU IT Engineers have confirmed that Box services appear to be restored. The Box vendor has indicated that they have applied a fix and are monitoring to ensure no further issues are observed. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 16, 21:44 CST
Investigating - WashU IT is aware that the Box Storage vendor is experiencing service issues, per their status page (https://status.box.com/).

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 16, 21:07 CST
Partial Service Outage: Epic Via Wifi
Resolved - This incident has been resolved.
Dec 16, 08:15 CST
Investigating - WashU IT has received reports of an issue affecting a subset of Epic users on WiFi.

Users are able to connect to VPN as a workaround.

Teams are working to investigate the issue.
Dec 16, 07:48 CST
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