Get webhook notifications whenever Washington University - IT creates an incident, updates an incident, resolves an incident or changes a component status.
WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.
Administrative & Enterprise Systems
Operational
Alumni and Development Information System (ADIS)
Operational
Research Management System (RMS)
Operational
Student Information System (SIS)
Operational
Vended Applications
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Operational
Cognos Reporting
Operational
Marketplace
Operational
Vended Applications
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Operational
Workday
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Operational
SUBS Awards
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Operational
Bear Bucks
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Operational
Back-end Processing (AutoSys)
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Operational
Confluence
Operational
Archibus
Operational
Mulesoft
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Operational
Clinical
Operational
EPIC
Operational
Vended Applications
Operational
Clinical Websites
Operational
Credit Card Systems
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Operational
Communications & Collaboration
Operational
Email
Operational
Office 365
Operational
Microsoft Teams
Operational
Emma mass communication system
Operational
Zoom
Operational
Box File Storage System
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Operational
WUSTL Connect
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Operational
Computing and Printing
Operational
E-Fax
Operational
PaperCut Printing
Operational
WashU Cloud Storage
Operational
Azure Hosted Infrastructure
Operational
WashU IT Services / Cloud Computing
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Operational
Desktop Computing
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Operational
File Services
Operational
IT Infrastructure Components
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Operational
JAMF Apple Device Management System
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Operational
Active Directory
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Operational
IT Management
Operational
Software Licensing
Operational
ServiceNow
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Operational
Splunk
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Operational
ConnectAdmin
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Operational
Network & Connectivity
Operational
Internet
Operational
Internet 2
Operational
Phone
Operational
VPN
Operational
WiFi
Operational
Washington University Research Network (WURN)
Operational
Resolved -
BJC IT technicians have resolved the issue affecting network and phones at Northwest Healthcare. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Oct 29, 10:33 CDT
Investigating -
BJC IT is investigating network and phones not working at Northwest Healthcare.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Oct 29, 09:43 CDT
Resolved -
The Emma mass emailing system's vendor has resolved the technical issue affecting Segments. Users are being notified that they may need to recreate their personal Groups, as the vendor was unable to restore those. Additionally, users were notified to check any Emma messages they sent between Friday and 1pm today to confirm that the intended recipients were all included.
If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Oct 28, 14:34 CDT
Investigating -
WashU IT is investigating an issue with the Emma mass emailing system. The vendor experienced an issue which caused Emma Groups and Segments to be removed or modified incorrectly, and as a result any Emma messages we send during this time may not reach all of the intended recipients. The vendor is working on restoring the missing lists, and in the meantime Emma users will be notified of the issue so they can postpone additional communications.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 28, 11:01 CDT
Resolved -
WashU IT Engineers have resolved the issue affecting printing for Northwest Tower users. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Oct 24, 21:22 CDT
Monitoring -
WashU IT has implemented a fix for the issue with printing in Northwest Tower. Affected users should now be able to print to the "old" print queues after they reboot or log off and back on their computer.
Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Oct 24, 19:52 CDT
Investigating -
WashU IT is investigating an issue which is preventing users in Northwest Tower from being able to print. A scheduled change was implemented to replace some print queues and the issue appears to be related to that change.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 24, 19:11 CDT
Resolved -
BJC Technical teams have confirmed that the network connectivity issues are resolved, and they will work with Cisco on root cause analysis. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Oct 18, 17:08 CDT
Monitoring -
BJC investigated some network connectivity issues and traced them to a likely software bug affecting one firewall. At this time they believe services have been restored and technical teams are monitoring the environment.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 18, 16:10 CDT
Investigating -
BJC is investigating some network connectivity issues which are affecting connectivity to external sites. This is impacting various services such as IIG and Epic, and credit card processing. The issue may be related to a known software bug, and Cisco Support has been engaged.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 18, 12:15 CDT
Resolved -
WashU IT Engineers have resolved the network issue. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Oct 18, 15:36 CDT
Identified -
Washington University IT is aware of an issue affecting a small subset of devices unable to access the network. Resolution is expected in the next 20 minutes.
Please call 314-933-3333 if you have any questions.
We appreciate your patience as we work to restore service.
Oct 18, 13:08 CDT
Resolved -
WashU IT Engineers have identified the root cause of the VPN connection issues and the Service Desk has been provided with steps to resolve this for any affected users. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Oct 16, 12:02 CDT
Identified -
WashU IT is investigating reports that users are unable to connect to VPN, and are receiving an error message "your service provider has restricted access to the internet". The issue should only be affecting a small number of users whose VPN settings are still pointing to vpn.wustl.edu, which is no longer a standard VPN name. Affected users should change their settings to point to danforthvpn.wustl.edu and should be able to connect to VPN going forward.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 16, 10:07 CDT
Investigating -
WashU IT is investigating reports that users are unable to connect to VPN, and are receiving an error message "your service provider has restricted access to the internet".
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 16, 09:34 CDT