Vendor Service Degradation: SFax
Investigating - SFax is currently experiencing a degradation of service resulting in delayed delivery of faxes to/from SFax.

No ETA has been provided by the vendor.
Nov 19, 2024 - 13:50 CST

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Uptime over the past 90 days. View historical uptime.
Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Degraded Performance
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
S-Fax ? Degraded Performance
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Splunk ? Operational
ConnectAdmin ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
90 days ago
93.14 % uptime
Today
Google Operational
Adobe Creative Cloud ? Operational
90 days ago
93.14 % uptime
Today
Engineering School Operational
Vendor Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
Spectrum Outage - 1234 South Kingshighway and 1408 Tower Grove
Resolved - A Spectrum outage was detected at 1408 Tower Grove and 1234 South Kingshighway that disrupted network services.

WashU IT has confirmed that Spectrum restored services by repairing some damaged fiber optic cabling.
Nov 20, 14:22 CST
Nov 19, 2024

Unresolved incident: Vendor Service Degradation: SFax.

Nov 18, 2024
Service Outage - High Severity: Zoom and Web Browsing Certificate Errors
Resolved - WashU IT Engineers have resolved the issue affecting Zoom and web browsing by replacing an expired certificate. If users are still experiencing certificate errors while browsing websites, please close your browser completely and restart it. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 18, 23:03 CST
Update - WashU IT is investigating an issue with Zoom and Web Browsing. Users are reporting error messages about certificates. Impact is believed to be limited to on-site med school users and potentially some VPN users. Technical teams continue to investigate the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 18, 20:20 CST
Update - WashU IT is investigating an issue with Zoom and Web Browsing. Users are reporting error messages about certificates. Impact is believed to be limited to on-site med school users and potentially some VPN users. Technical teams continue to investigate the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 18, 19:02 CST
Investigating - WashU IT is investigating an issue with Zoom and Web Browsing. Users are reporting error messages about certificates. Impact is believed to be limited to on-site med school users and potentially some VPN users. Technical teams are investigating the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 18, 18:17 CST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Service Outage - High Severity: WUSM Secure Wifi @ Barnes Learning Institute
Resolved - BJC and WashU IT Engineers have resolved the issue affecting WUSM secure wifi. The issue was found to be a configuration change caused by a recent equipment reboot. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 15, 17:21 CST
Investigating - WashU IT is investigating an issue with Wusm secure wifi not working at Barnes Learning Inst BLI / 4 40 and Hanely 3800 Eager Rd.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 15, 17:01 CST
Vendor Service Outage: Adobe Product Signin
Resolved - Adobe has resolved the service issues affecting their platform. Additionally, WashU IT Engineers reverted some configuration alterations from a recent scheduled change. Affected users have confirmed that they are no longer experiencing issues with using Adobe products. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 15, 13:00 CST
Update - Washington University IT has received reports that some users are unable to sign into Adobe software, or Adobe Creative Cloud, or that they can't save PDF or other Adobe files.

Adobe has listed a service outage on their System Status page (https://status.adobe.com/products/503494/202411130035), but at this time they have not provided any new updates.

Please call 314-933-3333 if you have any questions.
Nov 14, 09:19 CST
Investigating - Washington University IT has received reports that some users are unable to sign into Adobe software, or Adobe Creative Cloud, or that they can't save PDF or other Adobe files. Per Adobe's System Status page, they are currently experiencing a service outage. Please refer to this link for additional details: https://status.adobe.com/products/503494/202411130035

Please call 314-933-3333 if you have any questions.
Nov 13, 17:09 CST
Nov 14, 2024
Nov 13, 2024
Nov 12, 2024
BJC P1 Service Outage: Unable to make or transfer calls to patient ASCOM phones
Resolved - BJC Technical teams have resolved the issues affecting calls to ASCOM calls at Belleville Memorial and Shiloh. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 12, 16:07 CST
Identified - BJC continues to troubleshoot issues with making calls from or transferring calls to patient ASCOM phones at both Belleville Memorial and Shiloh BJC locations. A possible root cause has been identified, and technical teams are working with the vendor to implement a fix.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 13:35 CST
Investigating - BJC has started a P1 call for issues with making calls from or transferring calls to patient ASCOM phones at both Belleville Memorial and Shiloh BJC locations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 12, 12:46 CST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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