Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Operational

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities - Power, Water, Etc Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 2, 2026

No incidents reported today.

Jun 1, 2026

Service Outage - High Severity: BIOMS Integrations

Resolved - WashU IT Engineers have resolved the issue affecting the BIOMS service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 1, 14:11 CDT

Update - WashU IT is investigating an issue with BIOMS (biological specimen collection system) and related integrations. Technical teams continue to troubleshoot the issue in both Prod and QA environments.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 1, 12:08 CDT

Investigating - WashU IT is investigating an issue with BIOMS (biological specimen collection system) and related integrations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 1, 10:42 CDT

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

Vendor Service Outage Advisory: Copilot

Resolved - Microsoft has resolved the issues affecting Copilot. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 29, 14:59 CDT

Investigating - WashU IT has received notification from Microsoft that they are experiencing service issues with their Copilot service, affecting multiple customers including WashU. Microsoft advised that users will receive errors when attempting to interact with Microsoft Copilot. This issue affects Copilot experiences across all Microsoft 365 productivity apps and services.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 29, 12:31 CDT

May 28, 2026

Vendor Service Outage: Credit Card Processing

Postmortem - Read details
May 29, 11:03 CDT

Resolved - WashU IT Engineers has received confirmation that Bank of America has resolved their service outage. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 28, 14:30 CDT

Investigating - WashU IT has received notification that Bank of America is experiencing a service issue which affects WashU clinics' ability to process credit card transactions.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 28, 12:48 CDT

May 27, 2026

No incidents reported.

May 26, 2026

Service Outage - High Severity: Saviynt Group Membership Changes

Postmortem - Read details
May 29, 09:39 CDT

Resolved - WashU IT Engineers have restored access to the missing group memberships. Additionally, a possible root cause has been identified and a support case has been opened with the vendor.

Technical teams will continue to monitor the environment. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 26, 13:09 CDT

Identified - WashU IT is investigating an issue with unexpected changes in group memberships within Saviynt, affecting access to Confluence and Jira among other applications. Technical teams have identified the impacted users and are actively working to restore the missing group memberships.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 26, 11:54 CDT

Investigating - WashU IT is investigating an issue with unexpected changes in group memberships within Saviynt, affecting access to Confluence and Jira among other applications. Technical teams are still gathering information about the impact.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 26, 10:48 CDT

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

Vendor Service Outage: Monarch Pediatrics Building Power

Postmortem - Read details
May 28, 14:41 CDT

Resolved - WashU IT Engineers have confirmed that Ameren restored power to the building and Monarch Pediatrics is back online. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 20, 08:18 CDT

Investigating - WashU IT is investigating an issue with power at Monarch Pediatrics on New Ballas Rd. The entire building is currently without power and Ameren has acknowledged that they are working on restoring service. Technical teams are working on activating hot spot devices to allow the team to access patient schedules and other resources until power has been restored.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 20, 08:03 CDT

May 19, 2026

Emma Email Campaigns not Sending

Postmortem - Read details
May 28, 16:23 CDT

Resolved - WashU IT Engineers and Marigold, the vendor for Emma, have resolved the issue delaying the sending of email campaigns. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 19, 12:59 CDT

Monitoring - The vendor has introduced a possible fix for the Emma email campaign performance issue. We are seeing emails from previously scheduled campaigns come through and test emails are succeeding. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 19, 11:37 CDT

Update - We are continuing to investigate this issue.
May 19, 11:34 CDT

Investigating - WashU IT is investigating an issue with the mass emailing service, Emma. Email campaigns do not send. The vendor has acknowledged the issue and is addressing it.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 19, 11:21 CDT