Service Under Maintenance

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
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Security Under Maintenance
Identity Management System (IDM Wustl Key) Under Maintenance
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Vendor Service Operational
Facilities - Power, Water, Etc Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 11, 2026

No incidents reported today.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Service Outage - Low Severity: Legacy ServiceNow Access
Resolved - WashU IT Engineers have resolved the issue affecting access to the Legacy ServiceNow platform. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 6, 14:09 CDT
Update - WashU IT is investigating an issue with the legacy ServiceNow application (https://one.washu.edu/launch-task/all/servicenow-041431?terms=service) which is still being used by some groups. The cause of the issue has been identified and restorative action is in progress.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 6, 11:53 CDT
Identified - WashU IT is investigating an issue with the legacy ServiceNow application (https://one.washu.edu/launch-task/all/servicenow-041431?terms=service) which is still being used by some groups. The cause of the issue has been identified and a process is running to restore service, which is expected to take between 1-3 hours to complete.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 6, 09:51 CDT
Investigating - WashU IT is investigating an issue with the legacy ServiceNow application (https://one.washu.edu/launch-task/all/servicenow-041431?terms=service) which is still being used by some groups. An issue with user permissions caused some users to experience a log out loop when trying to sign into the site with their WashU key. User access has been manually restored while investigation continues into root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 6, 08:24 CDT
Service Outage - High Severity: Knight Center Network
Resolved - WashU IT Engineers have resolved the issue with network connectivity for certain devices in the Knight Center. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 6, 10:52 CDT
Investigating - WashU IT is investigating an issue with Knight Center network access for certain devices (especially recording devices). The issue is likely related to a firewall configuration change on 8/5.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 6, 09:32 CDT

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Service Outage: Ameren Service at Multiple Danforth Buildings
Resolved - Ameren has resolved the power issue. All network services have been restored.
Aug 4, 10:45 CDT
Update - Ameren is continuing to assess the situation and has no repair ETA published at this time.
Aug 3, 09:47 CDT
Monitoring - Service Outage: WashU IT is aware of an outage of Ameren Services at Multiple Danforth Buildings.

Ameren has confirmed the issue and has provided an estimated time of resolution at 9:15 AM.

We appreciate your patience as Ameren works to restore service.
Aug 3, 06:32 CDT

Aug 3, 2026

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Service Outage: Mulesoft Workers Delta Process unavailable
Resolved - WashU IT Engineers have resolved the Mulesoft issue that caused the Delta Worker Endpoint to be unavailable. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 31, 14:18 CDT
Investigating - WashU IT is investigating an issue with the Mulesoft process that informs Autosys jobs and other processes of status changes for WashU employees, students, and other workers.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 31, 13:54 CDT

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

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