Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Alumni and Development Information System (ADIS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Back-end Processing (AutoSys) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

RMS Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

S-Fax Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma mass communication system Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

Active Directory Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Storage Operational

myIRB Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Cloud Services Operational

Google Operational

Adobe Creative Cloud Operational

Engineering School Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2025

Service Outage (Vendor) - Low Severity: Charter Spectrum @ 1410 Tower Grove

Resolved - Charter Spectrum has repaired the fiber cut and network connectivity has been restored
Jul 3, 14:36 CDT

Identified - WashU IT is investigating an issue with network service being unavailable to the 1410 Tower Grove location (Missouri Center for Public Health Excellence). Spectrum has identified that the site was impacted by a fiber cut and has begun repairs.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 3, 09:48 CDT

Investigating - WashU IT is investigating an issue with network service being unavailable to the 1410 Tower Grove location (Missouri Center for Public Health Excellence). Spectrum does not list this site as being under maintenance and has requested that we send someone on-site to check the status of power to their equipment.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 3, 06:25 CDT

Service Outage (Vendor) - Low Severity: Charter Spectrum @ 1234 South Kingshighway

Resolved - Charter Spectrum has repaired the fiber cut and network connectivity has been restored
Jul 3, 14:36 CDT

Update - WashU IT is investigating an issue with network service being unavailable at 1234 South Kingshighway. Spectrum has identified that the site was impacted by a fiber cut and has begun repairs.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 3, 09:48 CDT

Investigating - WashU IT is investigating an issue with network service being unavailable at 1234 South Kingshighway. Charter Spectrum has emergency maintenance in progress for this site and is expecting service to be restored by approximately 7am. This site is listed as having approximately 130 users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 3, 06:29 CDT

Service Outage - High Severity: Med School Review Site Interfolio

Resolved - This incident has been resolved.
Jul 3, 06:20 CDT

Identified - WashU IT Engineers have received confirmation from the Interfolio vendor that their service issues have been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 2, 19:18 CDT

Update - WashU IT is investigating an issue with the vendor service Interfolio, which is used by Med School Faculty for the annual review process. The vendor has made some progress on resolving the service outage, and technical teams continue to work with them on fully restoring service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 2, 09:30 CDT

Investigating - WashU IT is investigating an issue with the vendor service Interfolio, which is used by Med School Faculty for the annual review process. Currently the vendor is experiencing a service outage which is preventing users from uploading documents and potentially accessing other features.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 1, 15:08 CDT

Jul 2, 2025

Jul 1, 2025

Jun 30, 2025

Service Outage - High Severity: Northwest Tower Network Connectivity

Resolved - WashU IT Engineers have resolved the network connectivity issues affecting Northwest Tower. The issue is believed to be due to a software bug on a network switch. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 30, 13:18 CDT

Update - WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. Technical teams are still troubleshooting the issue and will be opening a support case with the vendor for additional assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 30, 12:08 CDT

Update - WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. The issue has been partially diagnosed and resolved; however, some users may still be impacted. Troubleshooting continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 30, 11:14 CDT

Investigating - WashU IT is investigating reports of network connectivity issues in multiple floors of Northwest Tower. The symptoms are wired internet connections intermittently disconnecting. The issue appears initially to be different from the issue reported earlier this morning and is being considered a new major incident at this time.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 30, 10:29 CDT

Service Outage - High Severity: Northwest Tower Network Connectivity

Resolved - WashU IT Engineers have resolved the issue affecting network connectivity at Northwest Tower. The issue was traced to a missing configuration item from a scheduled change on 6/29. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 30, 08:52 CDT

Investigating - WashU IT is investigating an issue with Northwest Medical Tower network connectivity. Users on multiple floors are reporting that wired internet is not functioning but that wireless may be working for some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 30, 08:20 CDT

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

Service Outage: Power Outage Affecting Multiple Sites

Resolved - WashU IT Engineers have confirmed that all affected sites had power restored, and network connectivity has been restored to East Building. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 24, 14:53 CDT

Update - Washington University IT has confirmed that power has been restored to the affected sites. Network technicians are working to restore network connectivity for East Building floor 2 due to some equipment which did not restart successfully when power came back.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 24, 12:49 CDT

Identified - Washington University IT has confirmed that all but one affected sites (East Building 2nd Floor) have power restored.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 24, 12:15 CDT

Investigating - WashU IT is investigating a power outage affecting multiple sites due to an issue with an Ameren substation:

McMillan
Tab
TabEX
East Imaging
NRB 3+8 Floors
West Building
BioTech

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 24, 11:55 CDT

Service Advisory - 1RAD Sectra Upgrade To BJC Servers

Postmortem - Read details
Jul 3, 07:08 CDT

Resolved - WashU IT Engineers have mitigated the impact by deploying an update and providing instructions.

If you continue to experience further issues, please contact us at 314-933-3333.
Jun 24, 08:37 CDT

Identified - WashU IT is aware of an issue impacting users of Sectra.

Some users are unable to access Sectra following a recent upgrade to the platform.

WashU IT will be sending out an update to known users of Sectra and providing instructions for self-service.
Jun 21, 21:34 CDT

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

Vended Service Outage: Learn at Work

Resolved - WashU IT Engineers have resolved the issue.

We appreciate your patience during this incident.
Jun 21, 10:29 CDT

Investigating - WashU IT is aware an issue with Learn At Work.

The vendor is working to resolve the issue.
Jun 21, 08:19 CDT

Jun 20, 2025

Service Outage - High Severity: Brauer Hall Network Connectivity

Resolved - WashU IT Engineers have resolved the issue affecting Brauer Hall. Service has been restored and the exhaust fans are running. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 20, 11:13 CDT

Investigating - WashU IT is investigating reports that Brauer Hall has lost connectivity to Johnson controls and that their exhaust fans are offline.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 20, 10:59 CDT

Jun 19, 2025

Vendor Service Outage - MidMark via Epic

Resolved - A workaround has been provided to users, this Major Incident has concluded.

BJC is continuing to review root cause with the vendor.

If you continue to experience further issues, please contact us at 314-933-3333.
Jun 19, 15:19 CDT

Investigating - WashU IT is aware of an issue affecting MidMark access from within Epic.

MidMark is available to use directly from outside of Epic to access old reads.

BJC is working with the vendor to resolve the issue.
Jun 18, 09:20 CDT

Service Outage - High Severity: North Building Network Connectivity

Resolved - WashU IT is canceling the major incident for this location. Services are currently online and functional, and the network team will investigate what caused the initial disruption. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jun 19, 10:28 CDT

Investigating - WashU IT is investigating reports of network connectivity issues at North Building, Basement Room 3. Users are reporting issues with wired and wireless network connections, automated controls, and Metasys login is failing.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 19, 10:15 CDT