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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Operational
ARCH - University Advancement SalesForce Operational
HR Information Systems Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications Operational
Workday Operational
SUBS Awards Operational
Bear Bucks Operational
Autosys (Batch job processing) Operational
Confluence Operational
Archibus Operational
Mulesoft Operational
BJC Devices and Services Operational
BJC Network Connectivity Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) Operational
BJC Administrative Systems Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing Operational
S-Fax Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma Operational
Zoom Operational
Box File Storage System Operational
WUSTL Connect Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing Operational
Desktop Computing Operational
IT Management Operational
Software Licensing Operational
ServiceNow Operational
Splunk Operational
ConnectAdmin Operational
JAMF Apple Device Management System Operational
Active Directory Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) Operational
Wired Network Services Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM WashU Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication Operational
Digital Guardian Operational
CyberArk Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura Operational
Curriculum Management Applications Operational
EMS (Event Management System) Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service Operational
Facilities - Power, Water, Etc Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 7, 2026

No incidents reported today.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Service Outage - High Severity: One.washu.edu Slow Login or Errors
Resolved - WashU IT Engineers have confirmed that the One.washu.edu site has continued to allow normal logins throughout the afternoon. Technical teams will continue to monitor the environment while the vendor works to identify root cause, but the major incident is now concluded. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 17:01 CDT
Update - The vendor for one.washu.edu continues to investigate reports that WashU users have encountered issues today logging into one.washu.edu. In the meantime the issue seems to have been corrected and teams are continuing to monitoring the service. If you experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 14:07 CDT
Monitoring - WashU IT has opened a support case with the vendor for one.washu.edu, but in the meantime the issue seems to have been corrected. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 12:39 CDT
Investigating - WashU IT is investigating reports that users are logging into one.washu.edu (one.wustl.edu) and either the login process is taking an abnormally long time, or they are receiving 504 Gateway Timeout error messages.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 5, 12:16 CDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Service Outage: REDCap HTTP errors
Resolved - WashU IT Engineers have resolved the issue with REDCap (https://redcap.wustl.edu). If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 2, 09:58 CDT
Update - Washington University IT continues to troubleshoot the issue with REDCap (https://redcap.wustl.edu). This site is used for Informatics survey management.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 2, 09:27 CDT
Identified - Washington University IT has identified an issue with REDCap (https://redcap.wustl.edu). This site is used for Informatics survey management.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 2, 08:14 CDT

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

Service Outage - Low Severity: CCure Upgrade Issue
Postmortem - Read details
Sep 29, 16:24 CDT
Resolved - WashU IT Engineers worked with the vendor and resolved the issue affecting the new instance of CCure. If you continue to experience further issues, please contact us at 314-933-3333.
Sep 27, 15:03 CDT
Investigating - WashU IT is performing a scheduled change for a new implementation of CCure. The upgrade is stuck on a step which is not completing properly. A support case has been opened with the vendor. The "old" CCure implementation is still functional and users have not been switched over to the new system yet, so there is no user impact from this event.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Sep 27, 12:42 CDT

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Service Outage - Low Severity: Northwest Tower Wired Network Issue
Postmortem - Read details
Sep 29, 11:40 CDT
Resolved - WashU IT Engineers have resolved the issue affecting ethernet connectivity for Suite 1260. The issue was due to a migration away from using desk phones and was resolved by plugging the computers directly into the ethernet port. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 25, 09:01 CDT
Investigating - WashU IT is investigating an issue with multiple users in Suite 1260 at Northwest Tower losing wired ethernet network connectivity. Wireless network connectivity still works as an alternative.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 25, 08:40 CDT

Sep 24, 2026

Service Outage - High Severity: WUPD Camera Feed Inaccessible
Postmortem - Read details
Sep 28, 13:44 CDT
Resolved - WashU IT Engineers have resolved the issue affecting WUPD camera feeds. The cause was identified as a firewall change which was misconfigured earlier today. The configuration has been corrected and WUPD has verified that their camera feeds are working now. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 24, 16:44 CDT
Investigating - WashU IT is investigating a report from WUPD that they can't access their camera feed. Technical teams are troubleshooting network connectivity to identify the cause of the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 24, 16:18 CDT

Sep 23, 2026

No incidents reported.

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