Washington University

Intermittent Service Degradation: Credit card processing

Investigating - WashU IT is investigating an issue with credit card processing at various Medical School locations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 29, 2026 - 13:54 CST

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational

Arts & Sciences Operational

Brown School of Social Work Operational

Law Operational

McKelvey School of Engineering Operational

Medical School Operational

Olin Business School Operational

Public Health Operational

Administrative & Enterprise Systems Operational

ARCH - University Advancement SalesForce Operational

Reporting (Cognos, PowerBI, Tableau) Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Autosys (Batch job processing) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy Systems Operational

BJC Telephony and Fax Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Clinical Applications Degraded Performance

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card and Payment Processing Degraded Performance

S-Fax Operational

ECV (Enterprise Client Virtualization) Operational

Public Cloud Platforms Operational

GCP (Google Cloud Platform) Operational

Adobe Creative Cloud Operational

AWS (Amazon Web Services) Operational

Microsoft Azure Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Emma Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU IT Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Cloud Computing Operational

Desktop Computing Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Splunk Operational

ConnectAdmin Operational

JAMF Apple Device Management System Operational

Active Directory Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

Wireless Network Services Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Wired Network Services Operational

Research Operational

Research Compute Operational

Research Storage Operational

myIRB Operational

RMS (Research Management System) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

CyberArk Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

Vendor Service Operational

Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 1, 2026

Service Outage - High Severity: IDM Database Issue Affecting Multiple IT Management Services

Resolved - WashU IT investigated an issue with an IDM database which caused impact to multiple services, including CMS, Connect Admin, Autosys jobs, and endpoint integrations. Technical teams performed technical actions to resolve the issue and have confirmed that services are restored.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 1, 09:51 CST

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

Update Print Deploy

Completed - The scheduled maintenance has been completed.
Jan 29, 18:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:00 CST

Scheduled - WashU IT will update the Print Deploy service on January 28, between 6:00pm and 8:00pm, to resolve an issue impacting customers running macOS 26.2, Tahoe.

Print Deploy will be updated on individual computers after this evening's update. This process could take up to 24-hours.

Print Deploy will be unavailable on January 28 for approximately 5 minutes, between 6:00pm and 8:00pm.
Jan 28, 09:20 CST

Jan 28, 2026

Jan 27, 2026

Vendor Service Outage: BJC Five9 System

Resolved - BJC and the Five9 vendor have confirmed that services were restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 27, 15:38 CST

Update - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system (WashU's Five9 instance is not impacted). Five9 has identified a service issue with one of their data centers. BJC has failed over affected users to a different Five9 data center and is waiting to see if the issues resolve.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 14:37 CST

Update - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system (WashU's Five9 instance is not impacted). Five9 has identified a service issue with one of their data centers and is working to correct the issue. In the meantime, BJC is moving affected users to point to a different data center.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 14:14 CST

Investigating - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system. This issue primarily affects call centers; there is no clinic impact anticipated. WashU's Five9 instance is not impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 13:36 CST

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Service Outage: Microsoft 365 Service Degradation

Resolved - WashU IT Engineers have confirmed that Microsoft has resolved the issues affecting their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 23, 07:25 CST

Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's indicates that they have had some success at restoring functionality, particularly to Outlook Online and Teams, but that they are still working to adjust load balancing and fully restore services. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 21:42 CST

Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's latest update indicates that they continue to pursue restorative actions and are monitoring their services to determine further actions. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 19:44 CST

Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's latest update indicates that they have taken some corrective action and are evaluating their services to determine if more action is required. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 16:55 CST

Investigating - WashU IT is investigating an issue with Microsoft 365. Per Microsoft's published information, users may see degraded functionality and intermittent service unavailability in email, Teams, SharePoint Online, OneDrive, and other M365 services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 15:35 CST

Jan 22, 2026

Jan 21, 2026

Service Outage (Vendor) - High Severity: Microsoft 365

Resolved - Microsoft's latest update is that the Microsoft 365 issue is resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 21, 13:40 CST

Update - WashU IT is investigating reported issues with degraded performance in Teams calls for some users. Microsoft has investigated possible service issues with Office 365 and Teams and believes they were caused by network issues outside of their services. Please refer to their service portal for more information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 21, 11:54 CST

Investigating - WashU IT has received notification from Microsoft that they are experiencing a service issue affecting 365 service, including Teams and Office. Please refer to their service portal for more information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 21, 11:32 CST

Jan 20, 2026

No incidents reported.

Jan 19, 2026

Service Outage - High Severity: Workday Login Failing

Resolved - WashU IT Engineers identified an issue on one of the Workday servers and removed it from rotation. Users are now able to log into Workday successfully. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 19, 13:56 CST

Update - We are continuing to investigate this issue.
Jan 19, 13:32 CST

Investigating - WashU IT is investigating an issue with users being unable to log into Workday and possibly giving a password error.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 19, 13:13 CST

Jan 18, 2026

No incidents reported.