Service Under Maintenance

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Operational
ARCH - University Advancement SalesForce Operational
HR Information Systems Operational
Reporting (Cognos, PowerBI, Tableau) Operational
Marketplace Operational
Vended Applications Operational
Workday Operational
SUBS Awards Operational
Bear Bucks Operational
Autosys (Batch job processing) Operational
Confluence Operational
Archibus Operational
Mulesoft Operational
BJC Devices and Services Operational
BJC Network Connectivity Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) Operational
BJC Administrative Systems Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing Operational
S-Fax Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma Operational
Zoom Operational
Box File Storage System Operational
WUSTL Connect Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing Operational
Desktop Computing Operational
IT Management Operational
Software Licensing Operational
ServiceNow Operational
Splunk Operational
ConnectAdmin Operational
JAMF Apple Device Management System Operational
Active Directory Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) Operational
Wired Network Services Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB Operational
RMS (Research Management System) Operational
Security Under Maintenance
Identity Management System (IDM Wustl Key) Under Maintenance
Spam Filter Operational
Duo Two-Factor Authentication Operational
Digital Guardian Operational
CyberArk Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura Operational
Curriculum Management Applications Operational
EMS (Event Management System) Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service Operational
Facilities - Power, Water, Etc Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 20, 2026

No incidents reported today.

Aug 19, 2026

Service Outage - High Severity: Citrix Icon Not Working
Resolved - WashU IT Engineers have identified a set of steps to mitigate the issue affecting the Citrix icon. The major incident has been concluded, but technical teams will continue to investigate root cause. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 19, 17:37 CDT
Update - WashU IT technical teams continue to monitor for additional issues with the Citrix icon not working. There have been a very small number of reports today. Another update will be sent around 5pm today.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 19, 12:57 CDT
Monitoring - WashU IT and BJC engineers have done extensive troubleshooting throughout the day but have not yet determined a confirmed root cause. We have not continued receiving additional reports of the issue. The Major Incident will remain open in Monitoring status until mid-day tomorrow (Wednesday 8/19) while technical teams monitor for additional issues.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 14:25 CDT
Update - WashU IT and BJC engineers continue to troubleshoot issues affecting the Citrix icon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 11:28 CDT
Update - WashU IT and BJC engineers continue to investigate reports that users are trying to open Citrix and are not getting the expected response when they click on the icon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 11:09 CDT
Investigating - WashU IT is investigating reports that users are trying to open Citrix and are not getting the expected response when they click on the icon. Reinstalling Citrix is resolving the issue in some cases.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 18, 09:32 CDT
Service Outage: Study Abroad website authentication issue
Resolved - WashU IT Engineers and Terra Dotta support engineers have resolved the authentication issue on sa.washu.edu, the WashU Study Abroad website. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 19, 13:52 CDT
Investigating - WashU IT is investigating an issue with the Study Abroad website in which all login attempts fail.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 19, 12:51 CDT

Aug 18, 2026

Aug 17, 2026

Service Outage - High Severity: Mid Campus Center Network Issues
Resolved - WashU IT Engineers have resolved the issue affecting network connectivity at Mid Campus Center. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 17, 15:57 CDT
Update - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams are troubleshooting the issue with Cisco support and there is a change being scheduled for later today to swap out some network equipment.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 14:04 CDT
Update - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams are still working to troubleshoot the issue and are opening a support case with Cisco.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 12:49 CDT
Investigating - WashU IT is investigating an issue with network connectivity at Mid Campus Center (MCC). Technical teams have observed some network instability and are planning to perform an equipment reboot at 12pm to resolve the issue. There should be little to no additional user impact from the reboot.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 17, 11:31 CDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Vendor Service Outage: Workday
Resolved - Workday has resolved their service outage and WashU IT has confirmed that performance is once again nominal. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 12, 19:12 CDT
Update - Workday has posted that they have resolved the network issue causing the service degradation and are currently working to restore all services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 12, 17:19 CDT
Investigating - WashU IT has received notification from the Workday vendor that they are experiencing a service outage. Users may be unable to log into Workday or may experience slow performance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 12, 15:48 CDT

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Service Outage - Low Severity: Legacy ServiceNow Access
Postmortem - Read details
Aug 12, 10:29 CDT
Resolved - WashU IT Engineers have resolved the issue affecting access to the Legacy ServiceNow platform. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 6, 14:09 CDT
Update - WashU IT is investigating an issue with the legacy ServiceNow application (https://one.washu.edu/launch-task/all/servicenow-041431?terms=service) which is still being used by some groups. The cause of the issue has been identified and restorative action is in progress.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 6, 11:53 CDT
Identified - WashU IT is investigating an issue with the legacy ServiceNow application (https://one.washu.edu/launch-task/all/servicenow-041431?terms=service) which is still being used by some groups. The cause of the issue has been identified and a process is running to restore service, which is expected to take between 1-3 hours to complete.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 6, 09:51 CDT
Investigating - WashU IT is investigating an issue with the legacy ServiceNow application (https://one.washu.edu/launch-task/all/servicenow-041431?terms=service) which is still being used by some groups. An issue with user permissions caused some users to experience a log out loop when trying to sign into the site with their WashU key. User access has been manually restored while investigation continues into root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 6, 08:24 CDT
Service Outage - High Severity: Knight Center Network
Resolved - WashU IT Engineers have resolved the issue with network connectivity for certain devices in the Knight Center. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Aug 6, 10:52 CDT
Investigating - WashU IT is investigating an issue with Knight Center network access for certain devices (especially recording devices). The issue is likely related to a firewall configuration change on 8/5.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Aug 6, 09:32 CDT
← Incident History Powered by Atlassian Statuspage