WashU IT has identified the cause of the files.wustl.edu issues and has implemented corrective actions to restore service. At this time services appear stable and Service Desk call volume is gradually returning to normal. Teams are continuing to monitoring the service and will provide an additional update at EOD. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Oct 19, 2026 - 12:36 CDT
Investigating
Washington University IT is actively working with a vendor to resolve one of the root causes affecting files.wustl.edu. In the interim, the following workaround may allow users with wifi enabled devices to log into their computers more quickly:
Workaround: 1) take computer off the network / go into airplane mode 2) log in to the computer normally (this bypasses files.wustl.edu) 3) once you're logged in, join the computer back to the network
This should allow access to email, teams, and network resources. Files.wustl.edu will continue to be unavailable, so file storage, faxes and other functions will not work.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 19, 2026 - 11:33 CDT
Update
Washington University IT has identified one of the root causes affecting files.wustl.edu and is working to resolve the issue. A support case has also been opened with the vendor. In the interim, the following workaround may allow users to log into their computers more quickly:
Workaround: 1) take computer off the network / go into airplane mode 2) log in to the computer normally (this bypasses files.wustl.edu) 3) once you're logged in, join the computer back to the network
This should allow access to email, teams, and network resources. Files.wustl.edu will continue to be unavailable, so file storage, faxes and other functions will not work.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 19, 2026 - 10:55 CDT
Identified
Washington University IT has identified the root cause of the files.wusl.edu issues and is working to resolve it. In the interim, the following workaround may allow users to log into their computers more quickly:
Workaround: 1) take computer off the network / go into airplane mode 2) log in to the computer normally (this bypasses files.wustl.edu) 3) once you're logged in, join the computer back to the network
This should allow access to email, teams, and network resources. Files.wustl.edu will continue to be unavailable, so file storage, faxes and other functions will not work.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 19, 2026 - 10:21 CDT
Update
WashU IT is investigating an issue with files.wustl.edu not loading. This issue is also affecting ECV and clinics are unable to badge in. Technical teams have identified partial details of the root cause and are working to resolve the issue or determine a workaround.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 19, 2026 - 09:16 CDT
Update
We are continuing to investigate this issue.
Posted Oct 19, 2026 - 08:56 CDT
Investigating
WashU IT is investigating an issue with files.wustl.edu not loading. This issue is also affecting ECV and clinics are unable to badge in.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 19, 2026 - 08:40 CDT
This incident affects: Communications & Collaboration (File Services (files.wustl.edu)), Administrative & Enterprise Systems (Autosys (Batch job processing)), and Clinical Applications (ECV (Enterprise Client Virtualization)).