Service Outage - High Severity: Files.wustl.edu Unavailable, Affecting Clinic Badging and ECV
Identified - Washington University IT has identified the root cause of the files.wusl.edu issues and is working to resolve it. In the interim, the following workaround may allow users to log into their computers more quickly:

Workaround:
1) take computer off the network / go into airplane mode
2) log in to the computer normally (this bypasses files.wustl.edu)
3) once you're logged in, join the computer back to the network

This should allow access to email, teams, and network resources. Files.wustl.edu will continue to be unavailable, so file storage, faxes and other functions will not work.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 19, 2026 - 10:21 CDT
Update - WashU IT is investigating an issue with files.wustl.edu not loading. This issue is also affecting ECV and clinics are unable to badge in. Technical teams have identified partial details of the root cause and are working to resolve the issue or determine a workaround.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 19, 2026 - 09:16 CDT
Update - We are continuing to investigate this issue.
Oct 19, 2026 - 08:56 CDT
Investigating - WashU IT is investigating an issue with files.wustl.edu not loading. This issue is also affecting ECV and clinics are unable to badge in.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 19, 2026 - 08:40 CDT

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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File Services (files.wustl.edu) Major Outage
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Degraded Performance
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Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 19, 2026

Unresolved incident: Service Outage - High Severity: Files.wustl.edu Unavailable, Affecting Clinic Badging and ECV.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Vendor Service Outage: KnowledgeLake
Resolved - The vendor has resolved the issues with KnowledgeLake.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 15, 11:52 CDT
Monitoring - Early testing and feedback from WashU users indicates that services are starting to recover.
Oct 15, 09:52 CDT
Investigating - WashU IT is aware of issues with the KnowledgeLake vended platform. The vendor is aware of the issue and is taking steps to restore service.
Oct 15, 09:51 CDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Service Outage - High Severity: Wired Network Connectivity @ Preclinical/Research Sites
Resolved - WashU IT Engineers have not received additional reports of network issues in the affected areas, and at this time the major incident is concluded. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 10, 11:37 CDT
Update - WashU IT is continuing to monitor for network connectivity issues following yesterday's scheduled maintenance.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 9, 10:37 CDT
Update - WashU IT has identified and resolved some additional network configuration issues related to this event, and will leave the major incident open in Monitoring state through Friday morning.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 8, 18:51 CDT
Monitoring - WashU IT has resolved the issues affecting wired network connectivity in Pre-clinical and Research locations. The major incident will remain in Monitoring status until the end of the day to ensure no remaining impact.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 8, 10:05 CDT
Identified - WashU IT is working to resolve an issue affecting wired network devices at Preclinical and Research sites. Much of the impact has been addressed , and technical teams are still working to test and restore service to the remaining devices.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 8, 08:43 CDT
Investigating - WashU IT is investigating an issue with network connectivity at multiple Preclinical and Research sites. A software bug was encountered during a scheduled firewall maintenance, which caused network configuration to be deleted for a number of network interfaces. Technical teams are working with our vendor to restore the deleted configuration information. Research devices with a wired network connection are impacted (including remote access to these devices); wireless connectivity and phones are unaffected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 8, 06:56 CDT

Oct 9, 2026

Oct 8, 2026

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Service Outage - High Severity: One.washu.edu Slow Login or Errors
Resolved - WashU IT Engineers have confirmed that the One.washu.edu site has continued to allow normal logins throughout the afternoon. Technical teams will continue to monitor the environment while the vendor works to identify root cause, but the major incident is now concluded. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 17:01 CDT
Update - The vendor for one.washu.edu continues to investigate reports that WashU users have encountered issues today logging into one.washu.edu. In the meantime the issue seems to have been corrected and teams are continuing to monitoring the service. If you experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 14:07 CDT
Monitoring - WashU IT has opened a support case with the vendor for one.washu.edu, but in the meantime the issue seems to have been corrected. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 12:39 CDT
Investigating - WashU IT is investigating reports that users are logging into one.washu.edu (one.wustl.edu) and either the login process is taking an abnormally long time, or they are receiving 504 Gateway Timeout error messages.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 5, 12:16 CDT
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