Washington University

All Systems Operational

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Administrative Information System (AIS) Operational

Alumni and Development Information System (ADIS) Operational

Human Resources Management System (HRMS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Clinical Operational

Enterprise Client Virtualization (ECV) Operational

EPIC Operational

Follow Me Desktop (FMD) Operational

Vended Applications Operational

Clinical Remote Access Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Skype / Teams Operational

Maestro mass communication system Operational

Zoom Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

File Services Operational

IT Management Operational

Software Licensing Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WIFI Operational

Washington University Research Network (WURN) Operational

Research Operational

Compute Operational

Storage Operational

Vended Applications (Inc. LAMPS) Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

University Websites Operational

WashU IT Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

Pharmacy POS Machines Operational

BJC Phone System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2020

No incidents reported today.

Sep 21, 2020

Service Outage: BJC VPN for Memorial Hospital Users

Resolved - BJC and WashU technical teams have resolved the issues affecting VPN traffic for Memorial Hospital users. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 21, 12:54 CDT

Update - BJC and WashU Technical Teams continue to investigate issues with BJC VPN for users at Memorial Hospital. Changes made by the technical team appear to be having success restoring some connectivity. Additional changes are being implemented.

Affected users are able to connect to VPN but are not able to access websites and applications (especially in the BJC legacy environment), and are experiencing problems with connecting to other computers via Remote Desktop.

Teams are working to resolve these issues. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 12:46 CDT

Update - BJC and WashU Technical Teams continue to investigate issues with BJC VPN for users at Memorial Hospital. Cisco Support is assisting on a conference call to try to identify what is causing some network routes to have issues.

Affected users are able to connect to VPN but are not able to access websites and applications (especially in the BJC legacy environment), and are experiencing problems with connecting to other computers via Remote Desktop.

Teams are working to resolve these issues. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 11:38 CDT

Update - BJC and WashU Technical Teams continue to investigate issues with BJC VPN for users at Memorial Hospital. Affected users are able to connect to VPN but are not able to access websites and applications (especially in the BJC legacy environment), and are experiencing problems with connecting to other computers via Remote Desktop.

Teams are working to resolve these issues. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 10:52 CDT

Update - BJC and WashU Technical Teams are investigating issues with BJC VPN for users at Memorial Hospital. Affected users are able to connect to VPN but are not able to access websites and applications, and are experiencing problems with connecting to other computers via Remote Desktop.

Teams are working to resolve these issues. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 09:43 CDT

Update - BJC and WashU Technical Teams are investigating issues with BJC VPN for users at Memorial Hospital. Affected users are able to connect to VPN but are not able to access websites and applications, and are experiencing problems with connecting to other computers via Remote Desktop. Initially it was thought that DNS was failing and causing these issues, but at this time we believe DNS is ok and we are investigating other network routing issues.

Teams are working to resolve these issues. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 09:02 CDT

Update - BJC and WashU Technical Teams are investigating issues with BJC VPN for users at Memorial Hospital. Affected users are able to connect to VPN but are not receiving DNS, resulting in websites and applications not loading and also causing problems with connecting to other computers via Remote Desktop.

Teams are working to resolve these issues. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 08:38 CDT

Update - BJC and WashU Technical Teams are investigating issues with BJC VPN for users at Memorial Hospital. This Incident initially mentioned a Faxcom issue as well, but this has been confirmed to affect BJC's Faxcom. Wash U Faxcom is sending and receiving normally.

Teams are working to resolve these issues. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 08:23 CDT

Investigating - BJC and WashU Technical Teams are investigating issues with Faxcom (all users) and with BJC VPN for users at Memorial Hospital.

Teams are working to resolve these issues. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 21, 07:59 CDT

Sep 20, 2020

Service Outage: Epic Forms On Demand

Resolved - BJC and WashU Technical Teams have resolved the issue with Epic Forms on Demand (FOD). A .dll file had to be rebuilt after the change request which was implemented this morning. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 20, 06:03 CDT

Investigating - BJC and WashU Technical Teams are investigating an issue with Epic Forms on Demand (FOD). Due to unexpected impact from a planned change request, users are encountering errors when trying to use the FOD service.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 20, 05:13 CDT

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Service Outage: Zoom Webinar Telephony

Resolved - Zoom Support has re-enabled the ability to control whether Webinar attendees have access to Call Me and Toll-Free dial-in options. If you experience issues with this Zoom meeting feature, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 18, 15:41 CDT

Update - Zoom Technical Support has sent out a communication advising that attendees on Zoom webinars (different than normal Zoom meetings) will be unable to access telephone options temporarily. The most recent update confirms that certain telephone options have been disabled for webinars:

"We have temporarily disabled the new telephone options we added for webinar attendees this past weekend. Specifically, the ability for webinar attendees to use Call Me and/or Toll-free & Fee based numbers has been disabled. Webinar attendees can still join via toll numbers as they have been doing prior to this weekend. Also, there is no change to the panelist experience."

This means that on Zoom *webinars*, attendees will not be able to dial in directly to the webinar via a phone, and will need to join via an actual Zoom app.

Please call 314-933-3333 if you have any questions.
Sep 9, 12:15 CDT

Investigating - Zoom Technical Support has sent out a communication advising that attendees on Zoom webinars (different than normal Zoom meetings) will be unable to access telephone options temporarily:

"We have temporarily disabled the telephone options for webinar attendees in Zoom version 5.2.3 and plan to re-enable them in the next few weeks. In the meantime, attendees may connect to Webinar audio through the Zoom desktop client, web client, or mobile app.

Webinar hosts and panelists can still join by telephone, as well as through computer audio. All phone features for webinar attendees have been disabled for the time being, but panelists are unaffected."

This means that on Zoom *webinars*, attendees will not be able to dial in directly to the webinar via a phone, and will need to join via an actual Zoom app.

Please call 314-933-3333 if you have any questions.
Sep 9, 09:23 CDT

Service Outage Advisory: Zoom Cloud Recording Delays

Resolved - Zoom Support has resolved the issue causing delays in cloud recording processing time. If you experience issues with cloud recordings, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 18, 15:40 CDT

Investigating - Zoom Technical Support has sent out an advisory email stating that they are experiencing delays in cloud recordings of Zoom meetings:

"We have identified delays in cloud recording processing times. Our team is working to resolve the delays, and we will provide updates as we have them."

Please call 314-933-3333 if you have any questions.
Sep 3, 12:43 CDT

Sep 17, 2020

No incidents reported.

Sep 16, 2020

Service Outage Advisory: MModal Fluency Direct/CAPD

Resolved - The MModal vendor has advised customers that the technical issues affecting the MModal platform have been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 16, 15:50 CDT

Update - The MModal vendor has sent out an update on the status of their services:

Please be advised M*Modal CAPD (Computer-Assisted Provider Documentation) and CDI Engage are currently offline and experiencing difficulties. The system will be kept offline with functionality to be restored following maintenance at 7:00 pm CST, September 15th.

M*Modal Fluency Direct (voice dictation) appears to be stable at this time but they will continue to monitor to assure successful connections continue.

Please call 314-933-3333 if you have any questions.
Sep 15, 09:43 CDT

Investigating - BJC and Wash U technical teams have received a notification from our vendor that the MModal platform has been experiencing some technical problems. These issues were initially reported around Sunday morning, 9/13, and at this point services have already been partially restored to some users.

- Providers who have dictated at least once in the last 30 days on a non-VDI (ECV) computer (i.e. laptop, desktop PC, devices not using VMware Horizon Client [ECV]) will be able to dictate without issue.
- For providers using ECV, they may be able to dictate in “offline mode”, but may continue to be signed in and out of this setup while the vendor works on resolving this issue. User that are still in Offline mode should close MModal and relaunch it.
- There could still some lag issues that that could affect users logons, but they feel this should be minimal.

Please call 314-933-3333 if you have any questions.
Sep 14, 13:26 CDT

Sep 15, 2020

Sep 14, 2020

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

Service Outage: BJC Phone Issues - MBMC

Resolved - BJC and AT&T have resolved the issue which was affecting the phone system at MBMC. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 10, 03:50 CDT

Update - BJC Technical Teams are investigating phone system issues which are affecting Missouri Baptist Medical Center. AT&T is on-site working on the problem and has restored outbound calling. Inbound calling is still being investigated. AT&T has identified some equipment on-site which is powered off and they are investigating this as a possible root cause of the phone system issues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 10, 02:33 CDT

Update - BJC Technical Teams are investigating phone system issues which are affecting Missouri Baptist Medical Center. AT&T is on-site working on the problem and has restored outbound calling. Inbound calling is still being investigated. The support ticket is being escalated with AT&T.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 10, 01:40 CDT

Update - BJC Technical Teams are investigating phone system issues which are affecting Missouri Baptist Medical Center. AT&T is on-site working on the problem and has restored outbound calling. Inbound calling is still being investigated.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 10, 00:49 CDT

Update - BJC Technical Teams are investigating phone system issues which are affecting Missouri Baptist Medical Center (initially BJWC was included but has since been confirmed unaffected). Affected phones are experiencing fast busy signals and are unable to place or receive calls. A support ticket has been opened with AT&T and an engineer has been dispatched to the site.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 9, 23:58 CDT

Update - BJC Technical Teams are investigating phone system issues which are affecting Missouri Baptist Medical Center (initially BJWC was included but has since been confirmed unaffected). Affected phones are experiencing fast busy signals and are unable to place or receive calls. A support ticket has been opened with AT&T.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 9, 23:20 CDT

Investigating - BJC Technical Teams are investigating phone system issues which are affecting Missouri Baptist Medical Center and Barnes Jewish West County Hospital. Affected phones are experiencing fast busy signals and are unable to place or receive calls. A support ticket has been opened with AT&T.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 9, 22:56 CDT

Sep 9, 2020

Sep 8, 2020

Service Outage: BJC Network Connectivity Issues

Resolved - BJC IT Engineers have resolved the issues related to network connectivity and have validated that all affected apps and services are functioning normally. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 8, 16:15 CDT

Update - BJC and WashU Technical Teams are still investigating intermittent network connectivity issues on the BJC infrastructure. BJC has restored service to numerous applications, including BJC VPN, but continues to work on a few applications including MModal. Next update will be approx. 2pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 8, 13:10 CDT

Update - BJC and WashU Technical Teams are still investigating intermittent network connectivity issues on the BJC infrastructure. BJC has made an additional firewall change and is now validating that services and applications are functioning again. Some applications, including MModal, still appear to be experiencing issues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 8, 12:19 CDT

Update - BJC and WashU Technical Teams are still investigating intermittent network connectivity issues on the BJC infrastructure. BJC has made an additional firewall change and is now validating that services and applications are functioning again.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 8, 11:16 CDT

Update - BJC and WashU Technical Teams are still investigating intermittent network connectivity issues on the BJC infrastructure. BJC has restored service to multiple applications, including VPN. Impact to Wash U users is currently undetermined but may include MModal connectivity.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 8, 10:27 CDT

Update - BJC and WashU Technical Teams are still investigating intermittent network connectivity issues on the BJC infrastructure. Impact to Wash U users is currently undetermined but may include MModal connectivity. BJC has implemented a firewall change which appears to have helped mitigate some of the impact.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 8, 09:51 CDT

Update - BJC and WashU Technical Teams are still investigating intermittent network connectivity issues on the BJC infrastructure. Impact to Wash U users is currently undetermined but may include MModal connectivity.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 8, 09:28 CDT

Investigating - BJC and WashU Technical Teams are investigating intermittent network connectivity issues on the BJC infrastructure. Impact to Wash U users is currently undetermined.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 8, 08:56 CDT