All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
S-Fax ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Splunk ? Operational
ConnectAdmin ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
myIRB ? Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Adobe Creative Cloud ? Operational
Engineering School Operational
Vendor Service ? Operational
Facilities ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
Service Outage - High Severity: SIS Student Information System Intermittently Unavailable
Resolved - This incident has been resolved.
Jan 15, 10:00 CST
Monitoring - WashU IT has introduced a possible fix for the website performance issues. Teams will be actively monitoring the service and have scheduled a checkin tomorrow to respond quickly if there is reoccurrence.

We appreciate your patience during this incident.
Jan 14, 15:39 CST
Investigating - Engineers are continuing to work to identify and resolve the issue. Some performance gains have been realized but some users are still experiencing intermittent slowdowns.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 14, 14:12 CST
Update - WashU IT is investigating a recurrence of the issue where multiple SIS (Student Information System) services are intermittently not working or are not available, including:

Webstac
SISAdmin
Wuachieve.wustl.edu
Webadvising.acadinfo.wustl.edu
courselistings
Jan 14, 10:45 CST
Update - WashU IT is investigating an issue where multiple SIS (Student Information System) services were intermittently not working or are not available. At this time, functionality has been fully restored to affected services. Technical teams are still doing some troubleshooting and testing to ensure that there will be no lingering impact from the outage, so the major incident will remain in Monitoring state until later this afternoon.

Please call 314-933-3333 if you have any questions.
Jan 14, 09:45 CST
Monitoring - WashU IT is investigating an issue where multiple SIS (Student Information System) services were intermittently not working or are not available. At this time, functionality has been fully restored to affected services. Technical teams will monitor the environment overnight and will reconvene at 9am to determine if the major incident can be closed.

Please call 314-933-3333 if you have any questions.
Jan 13, 17:51 CST
Identified - WashU IT is investigating an issue where multiple SIS (Student Information System) services were intermittently not working or are not available. Technical teams have made a temporary change to restore some functionality to affected services while troubleshooting continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 15:11 CST
Investigating - WashU IT is investigating an issue where multiple SIS (Student Information System) services are intermittently not working or are not available, including:

Webstac
SISAdmin
Wuachieve.wustl.edu
Webadvising.acadinfo.wustl.edu
courselistings

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 13:22 CST
Service Outage - High Severity: VPN Connectivity Issues
Resolved - WashU IT Engineers have confirmed that VPN services are restored. Root cause analysis is still under way. Actual reports of this issue were very limited, indicating that impact may have been limited to a small number of users.

If you continue to experience further issues, please contact us at 314-933-3333.
Jan 15, 01:01 CST
Investigating - WashU IT is investigating an issue with VPN dropping connections and/or not allowing people to connect (users are reporting timeouts).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 15, 00:28 CST
Jan 14, 2025
Jan 13, 2025
Service Outage - Mulesoft Delay Affecting Onboarding New Users
Resolved - WashU IT Engineers have resolved the issue affecting Workday data transferring into Mulesoft. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 13, 18:07 CST
Investigating - WashU IT is investigating an issue with Workday and Mulesoft. Due to a vendor issue with Mulesoft, data from Workday was delayed being processed into Mulesoft. The vendor has resolved the underlying issue, and the backlog of data is being gradually processed. This will affect onboarding of new users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 11:06 CST
Service Outage - Low Severity: Intermittent CashNet Portal Errors
Resolved - WashU IT Engineers have resolved resolved the issue affecting CashNet checkouts, with a total of 8 sites impacted. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 13, 10:53 CST
Investigating - WashU IT is investigating an intermittent issue with CashNet Portals. A configuration issue is affecting several CashNet portal sites, causing the checkout screen to be unavailable. Slate users may encounter an error message when trying to click on the CashNet link.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 09:47 CST
Partial Service Outage: South County Pediatrics
Resolved - WashU IT Engineers have resolved the issue.

If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Jan 13, 10:43 CST
Identified - Washington University IT has identified a network issue at South County Pediatrics at 4850 Lemay Ferry Road.

Teams are working to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 09:47 CST
Data Warehouse Stale Due To Azure Issues
Resolved - Microsoft has resolved their underlying infrastructure issue. All WashU data and processes have returned to baseline.
Jan 13, 09:20 CST
Update - Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. The most recent update from Microsoft states that their service has mostly recovered, but that some clients may still have delays or other issues until everything is completely recovered. WashU IT will continue to monitor our scheduled jobs and will provide an update ~10am on Monday morning 1/13.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 10, 17:31 CST
Monitoring - Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. Although the vendor has not provided a formal resolution, all data marts currently up to date.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 10, 15:46 CST
Identified - Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. Although the vendor has not provided a resolution formally, we have been able to manually run some jobs, with intermittent success pulling in some Workday data.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 10, 13:21 CST
Update - Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. Although the vendor has not provided a resolution formally, we have been able to manually run some jobs.

Our current status is as follows:
RMS data is up to date
ILMS and Space data marts are updated to 1/8/25
Workday HCM and Finance data marts are updated to 1/9/25

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 10, 09:22 CST
Update - Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. Although the vendor has not provided a resolution formally, we have been able to manually run some jobs, with another job scheduled to run on Friday morning. Additional updates will be posted ~10am on Friday morning (1/10/25) or when the status changes.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 9, 17:40 CST
Investigating - WashU IT is aware that reporting may be stale and reflecting yesterday's data.

The underlying cause is a large outage in Microsoft's Azure data center.

WashU IT is tracking the issue and will re-run jobs when Microsoft resolves the issue.

More information can be found at https://azure.status.microsoft/en-us/status
Jan 9, 09:27 CST
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Service Outage Advisory: SFax Login Issues (Outbound Faxes)
Resolved - WashU IT Engineers have confirmed that SFax is operating normally and is allowing users to log in. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 10, 16:08 CST
Investigating - WashU IT has received confirmation from the SFax vendor that they are experiencing a service outage. SFax users are intermittently unable to log in, preventing them from sending outbound faxes. Inbound faxes are unaffected. The vendor is aware of the issue and is working on restoring service.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 10, 13:34 CST
Jan 9, 2025
Jan 8, 2025
Intermittent Service Outage: Danforth Outbound Calls Not Connecting
Resolved - Verizon engineers identified and repaired some physical damage to their infrastructure due to weather conditions. Service has been restored, and outbound calls to Verizon phone numbers should be working again. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 8, 13:50 CST
Identified - WashU IT is investigating an issue with some outbound calls not connecting on the Danforth VoIP phone system. Inbound calls are unaffected. AT&T has confirmed that the issue affects only outbound calls to Verizon phone numbers. Reports of WashU users impacted by this issue have remained low to this point.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 8, 08:37 CST
Update - WashU IT is investigating an issue with some outbound calls not connecting on the Danforth VoIP phone system. Inbound calls are unaffected. A support case is open with the vendor and has been escalated to a higher tier for investigation.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 8, 03:28 CST
Investigating - WashU IT is investigating an issue with some outbound calls not connecting on the Danforth VoIP phone system. Inbound calls are unaffected. Technical teams are working with the vendor to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 7, 20:33 CST
Jan 7, 2025
BJC Service Outage: Cannot Send Images to VRAD
Resolved - BJC Technical teams identified and resolved an issue affecting sending images to VRAD, an after-hours solution for Teleradiology. Impact to WashU users was minimal or none. The issue was caused by a misconfiguration during implementation of some new servers.
Jan 7, 19:00 CST
Service Delay: Account Changes
Resolved - WashU IT Engineers will continue efforts to restore service. This incident is being resolved on StatusPage due to extremely low impact.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 7, 14:54 CST
Identified - Washington University IT has identified an issue causing delays to account changes and new account creations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.
Jan 7, 09:19 CST
Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage