Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Administrative Information System (AIS) Operational

Alumni and Development Information System (ADIS) Operational

Human Resources Management System (HRMS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Vended Applications (Inc. LAMPS) Operational

Clinical Operational

Enterprise Client Virtualization (ECV) Operational

EPIC Operational

Follow Me Desktop (FMD) Operational

Vended Applications Operational

Clinical Remote Access Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Skype / Teams Operational

Maestro mass communication system Operational

Zoom Operational

Box File Storage System Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Private Cloud Computing Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

File Services Operational

IT Management Operational

Software Licensing Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WIFI Operational

Washington University Research Network (WURN) Operational

Research Operational

Compute Operational

Storage Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

University Websites Operational

WashU IT Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

Pharmacy POS Machines Operational

BJC Phone System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Service Maintenance Notification: Maestro Upgrade Nov 29, 10:00-12:00 CST

Washington University Information Technology will upgrade Maestro on Sunday, November 29th, which will cause Maestro to be unavailable on November 29th between 10:00am and Noon.

Have Questions? Email us at washuit-collab@wustl.edu, referencing CHG0032546.
Posted on Nov 17, 09:35 CST

Past Incidents

Nov 24, 2020

No incidents reported today.

Nov 23, 2020

Service Outage: Webclock giving SQL errors

Resolved - WashU IT Engineers have resolved the issues affecting clocking in after a meal break in Webclock. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 23, 18:37 CST

Identified - WashU IT is investigating an issue with Webclock. A change was processed over the weekend to fix an issue with meal breaks, and an unintended side effect of that change affected clocking in from meal breaks. Employees can clock in normally, and can clock out normally, but may not be able to clock back in from a meal break. When someone attempts to clock back in from a meal break between 28-32 min of the hour, or 58-02 min, they will get a SQL error. An emergency change is scheduled for 6pm tonight and testers are on standby.

Users who are unable to clock back in from a meal break should record the clock in time and provide it to their manager, so it can be manually recorded in the webclock system once this issue has been resolved.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 23, 13:47 CST

Investigating - WashU IT is investigating an issue with Webclock. A change was processed over the weekend to fix an issue with meal breaks, and an unintended side effect of that change affected clocking in from meal breaks. Employees can clock in normally, and can clock out normally, but may not be able to clock back in from a meal break. When someone attempts to clock back in from a meal break between 28-32 min of the hour, or 58-02 min, they will get a SQL error. An emergency change is scheduled for 6pm tonight and testers are on standby.

Users who are unable to clock back in from a meal break should record the clock in time and provide it to their manager, so it can be manually recorded in the webclock system once this issue has been resolved.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 23, 13:39 CST

Service Outage: eFax

Resolved - WashU IT Engineers have resolved the outage with eFax preventing inbound faxing to internal numbers. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 23, 14:24 CST

Update - We are continuing to investigate this issue.
Nov 23, 13:49 CST

Investigating - WashU IT is investigating an issue with eFax. Inbound faxes to on-prem numbers are not arriving. Cloud numbers appear to be working. Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 23, 13:47 CST

Nov 22, 2020

Service Degraded: New Job Postings in HRMS

Resolved - WashU IT Engineers have resolved the issue with searching job postings. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 22, 21:56 CST

Update - Oracle is engaged and working with Engineers to resolve the issue. Jobs.wustl may be intermittently unavailable as components are restarted as part of testing.
Nov 22, 19:43 CST

Update - Engineers continue to investigate the issue with searching new job postings on jobs.wustl.edu. Teams are escalating to Oracle for assistance.
Nov 22, 17:34 CST

Update - Engineers continue to investigate the issue with new job postings being unsearchable on jobs.wustl.edu. Impact remains very low but more resources are being engaged to expedite resolution.
Nov 22, 11:55 CST

Investigating - WashU IT is aware of an issue regarding new job postings in HRMS being unavailable. Engineers are aware of the issue and a fix is scheduled for over the weekend.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 20, 10:13 CST

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Service Outage: BJC Phone System Issues at St. Louis Childen's Hospital

Resolved - BJC has resolved the phone system issues affecting SLCH users. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 20, 10:38 CST

Update - BJC and WashU Technical teams are investigating phone system issues at St. Louis Children's Hospital. A change was performed last night as part of migrating some old equipment. Possibly as a result, multiple unanticipated issues have occurred, including unavailability of the main Supply number. Technical teams have resolved most or all of the issues and are confirming with users now.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions (using an alternate phone option). We appreciate your patience as we work to restore service.
Nov 20, 10:17 CST

Update - BJC and WashU Technical teams are investigating phone system issues at St. Louis Children's Hospital. A change was performed last night as part of migrating some old equipment. Possibly as a result, multiple unanticipated issues have occurred, including unavailability of the main Supply number. Technical teams continue to troubleshoot the reported issues and will provide additional updates within the next 30 minutes.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions (using an alternate phone option). We appreciate your patience as we work to restore service.
Nov 20, 09:54 CST

Investigating - BJC and WashU Technical teams are investigating phone system issues at St. Louis Children's Hospital. A change was performed last night as part of migrating some old equipment. Possibly as a result, multiple unanticipated issues have occurred, including unavailability of the main Supply number.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions (using an alternate phone option). We appreciate your patience as we work to restore service.
Nov 20, 09:21 CST

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

Service Outage Advisory: Zoom Meeting Issues

Resolved - Zoom Support has confirmed that they resolved the issues affecting some users joining Zoom meetings.

If you experience further issues, please contact us at 314-933-3333.
Nov 17, 11:19 CST

Investigating - Zoom Support has published a notification that some users may be experiencing difficulties joining Zoom meetings right now. More details will be provided once they become available.

Please call 314-933-3333 if you have any questions.
Nov 17, 10:56 CST

Nov 16, 2020

Wireless Network Updates

Completed - The scheduled maintenance has been completed.
Nov 16, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:00 CST

Scheduled - Washington University Information Technology will be updating the WUSM-Secure and Eduroam wireless networks on November 16, between 6:00pm and 8:00pm. You may be prompted to accept a new certificate, "wireless.wustl.edu", the first time you access one of the above mentioned wireless networks after the update.

Information on connecting to wireless networks can be found on our Connect How-To page at the link below:
https://it.wustl.edu/items/connect/
Nov 12, 10:20 CST

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

Service Outage Advisory: Zoom Meeting Issues for Mac OS

Resolved - Zoom support has published an update stating that they are no longer seeing technical issues with Mac OS users trying to start or join meetings. If you experience further issues, please contact us at 314-933-3333.
Nov 12, 16:33 CST

Investigating - WashU IT has received notification from Zoom support that they are experiencing technical issues which affect the ability to start or join Zoom meetings from Mac OS clients. We are not aware of any reported issues from WashU users at this time.

Please call 314-933-3333 if you have any questions.
Nov 12, 15:42 CST

Service Outage: Umbrella Security Pilot - Possible routing issue

Resolved - WashU IT Engineers have resolved the issues which affected the Umbrella/AMP pilot group. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 12, 10:17 CST

Monitoring - WashU IT is investigating an issue with the Cisco Umbrella security application, which redirects DNS to allow some security checks on internet traffic. Umbrella was rolled out to a pilot group on 11/5. The initial issue which was reported on Friday morning (accessing certain wustl.edu websites) has been resolved.

However, in the process of this investigation, we have identified additional areas of focus with this app, and with the AMP application which is being rolled out at the same time. In order to ensure a consistent user experience in future phases of the rollout, we are leaving the Major Incident process open until Monday so we can continue identifying potential corrective action. Additional updates will be added by noon on Monday (11/9).

Teams are continuing to monitor the service. If you experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 6, 22:44 CST

Investigating - WashU IT is investigating an issue with the Cisco Umbrella security service, which redirects DNS to allow some security checks on internet traffic. Umbrella was rolled out to a pilot group on 11/5. The issue being reported is that some of the pilot users are experiencing some difficulty with certain apps and services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 6, 11:33 CST

Nov 11, 2020

Service Outage: BJC Imprivata issue affecting VDI

Resolved - BJC has confirmed that there is no further user impact being reported from the Imprivata and VDI issues earlier this morning. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 11, 11:22 CST

Update - BJC and WashU Technical teams are investigating reports that users cannot start a VDI session. BJC teams detected and resolved an issue with Imprivata identity management which may have been the root cause.

Several locations have reported ongoing issues around connectivity, but at this time it is still unclear if the impact is limited to Imprivata, VDI in general, or larger network connectivity issues. Investigation is ongoing.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 11, 10:24 CST

Investigating - BJC and WashU Technical teams are investigating reports that users cannot start a VDI session. BJC teams detected and resolved an issue with Imprivata identity management which may have been the root cause. Investigation is underway to validate if there is still an ongoing issue or if the user impact has been resolved.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 11, 09:56 CST

Nov 10, 2020

No incidents reported.