Update - WashU IT is investigating an issue with customers on the Danforth campus not getting inbound e-faxes. Outbound e-fax is working properly. Desktop Engineering and the Danforth Telecom team worked with the vendor and have another support call scheduled for tomorrow morning. The next update we send will be after 10am tomorrow.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 20, 16:17 CST
Update - WashU IT is investigating an issue with customers on the Danforth campus not getting inbound e-faxes. Outbound e-fax is working properly. Desktop Engineering is working with the Danforth Telecom team to engage vendors for support, and they are requesting a joint call to troubleshoot together.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 20, 13:11 CST
Investigating - WashU IT is investigating an issue with customers on the Danforth campus not getting inbound e-faxes. Outbound e-fax is working properly. Desktop Engineering is working with the Danforth Telecom team and our vendors to resolve the issue. At this time there has been one reported Incident related to this issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 20, 11:55 CST
Update - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service.

The LAMPS site is currently experiencing loading and performance issues. The LAMPS vendor continues to troubleshoot and evaluate the environment, attempting to identify the root cause of our performance issues. We do not currently have an ETA on a resolution.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 20, 10:12 CST
Update - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service. The LAMPS platform now appears to be completely offline. We assume this to be part of corrective actions by the vendor, but we will not be able to confirm with them until later today (Sunday 12/12).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 12, 07:51 CST
Update - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service. The vendor has scheduled an active monitoring session with the Enterprise Applications team for Monday morning, with the intention to observe system activity and try to further isolate the root cause of the degradation.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 10, 13:37 CST
Update - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service. The vendor sent an update today stating that they have ruled out some possible root causes and continue to investigate the issue. There is a meeting between the vendor and Enterprise Applications team tomorrow (Thu 12/9) which will hopefully provide further direction on resolving this.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 8, 23:09 CST
Update - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service. The vendor continues to investigate the situation, but we have not received an ETR. We anticipate sending another update after 10am tomorrow (Wednesday 12/8).

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 7, 16:17 CST
Update - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service. The vendor is doing performance analytics and advised that they will be sending an update to us this afternoon.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 7, 15:16 CST
Update - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service. The vendor is still investigating the issue and we have requested an update on their current status.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 7, 10:39 CST
Update - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service. The vendor is still investigating the issue, but we do not anticipate further updates from them until after 10am on Tuesday 12/7.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 6, 22:28 CST
Investigating - Enterprise Applications is investigating an issue slow performance in the LAMPS platform. This is impacting various aspects of using the service. This issue seems similar to recent events, but the vendor is currently investigating.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 6, 10:38 CST

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Major Outage
90 days ago
100.0 % uptime
Today
Administrative Information System (AIS) Operational
Alumni and Development Information System (ADIS) Operational
Human Resources Management System (HRMS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications (Inc. LAMPS) ? Major Outage
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
90 days ago
100.0 % uptime
Today
Clinical Operational
90 days ago
99.07 % uptime
Today
Enterprise Client Virtualization (ECV) Operational
EPIC Operational
Follow Me Desktop (FMD) Operational
Vended Applications Operational
Clinical Remote Access Operational
Clinical Websites Operational
Credit Card Systems ? Operational
90 days ago
99.07 % uptime
Today
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Skype / Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
Computing and Printing Partial Outage
E-Fax Partial Outage
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Private Cloud Computing ? Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
File Services Operational
IT Management Operational
Software Licensing Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WIFI Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

Unresolved incident: Service Outage - Low Severity: Danforth Inbound E-Faxes.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Resolved - WashU IT Engineers have resolved the Papercut issue for the majority of affected printers and will handle any additional reported issues directly if they come up.

If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Jan 18, 19:33 CST
Update - WashU IT is investigating an issue with users being unable to release secure Papercut print jobs, including from web printing and from email to print. Direct print seems to be working ok but is not a practical workaround for all affected users. Technical teams are engaged in troubleshooting with an escalation engineer from the vendor and are making some progress in identifying and resolving the issue. Next update at 6pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 18, 17:01 CST
Update - WashU IT is investigating an issue with users being unable to release secure Papercut print jobs, including from web printing and from email to print. Direct print seems to be working ok but is not a practical workaround for all affected users. Technical teams are still engaged on a troubleshooting session and the vendor has joined that call, as well as escalating internally. Next update at 5pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 18, 16:01 CST
Update - WashU IT is investigating an issue with users being unable to release secure Papercut print jobs, including from web printing and from email to print. Direct print seems to be working ok but is not a practical workaround for all affected users. Technical teams are still engaged on a troubleshooting session and there is no ETR at this time. The next update will be around 4pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 18, 15:10 CST
Update - WashU IT is investigating an issue with users being unable to release secure Papercut print jobs, including from web printing and from email to print. Direct print seems to be working ok but is not a practical workaround for all affected users. Technical teams are engaged on a troubleshooting session and there is no ETR at this time. The next update will be around 3pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 18, 14:12 CST
Investigating - WashU IT is investigating an issue with Papercut secure printing. Users are unable to authenticate to Papercut devices such as multifunction printers. This also affects web printing and email to print. Direct print seems to be working ok but is not a practical workaround for all affected users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 18, 12:32 CST
Resolved - WashU IT and Facilities teams have resolved the power outage and air conditioning issues at the Rosedale Data Center. We will continue to assist the small number of data center customers who are still working to restore their services, but we will not be sending additional updates. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 18, 13:19 CST
Update - Power has been restored to the Rosedale Data Center and many data center customers have confirmed that their services are up and running. A small number of data center customers are still working on restoring their services. The next update will be around 1:30pm.

If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Jan 18, 12:05 CST
Update - Power has been restored to the Rosedale Data Center and many data center customers have confirmed that their services are up and running. Technical teams are monitoring the environment and the Major Incident will remain open while a small number of remaining customers work on restarting their equipment and restoring service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 18, 10:35 CST
Monitoring - Power has been restored to the Rosedale Data Center. Technical teams are monitoring the environment to ensure no further disruptions and that all services restarted correctly. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 18, 09:09 CST
Update - WashU IT is investigating a power outage at the Rosedale Data Center after a server room air conditioning failure occurred on Monday night, 1/17. At this time power has been restored and we are evaluating if any services or servers need manual intervention to be restored.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 18, 08:27 CST
Investigating - WashU IT is investigating a power outage at the Rosedale Data Center.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 18, 07:40 CST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - WashU IT identified an issue with certain content being unavailable within the Learn@Work system. This content is provided by Skillshare and was presumed to be unavailable due to a technical or configuration issue on their end. A support case was placed with Skillshare, and the content is once again available within Learn@Work.

Please call 314-933-3333 if you have any questions.
Jan 13, 11:00 CST
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.