Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Alumni and Development Information System (ADIS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Vended Applications Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Back-end Processing (AutoSys) Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

Clinical Operational

EPIC Operational

Vended Applications Operational

Clinical Websites Operational

Credit Card Systems Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Microsoft Teams Operational

Maestro mass communication system Operational

Zoom Operational

Box File Storage System Operational

WUSTL Connect Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Services / Cloud Computing Operational

Desktop Computing Operational

File Services Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

IT Management Operational

Software Licensing Operational

ServiceNow Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WiFi Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Research Compute Operational

Storage Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

BJC Pharmacy POS Machines Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

BJC Enterprise Client Virtualization (ECV) Operational

Cloud Services Operational

Google Operational

Engineering School Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2023

Service Outage - Low Severity: Zoom Login Through Single Sign-On

Resolved - WashU IT Engineers have resolved the issue affecting Zoom login through Single Sign-on. The issue was traced to an inadvertent configuration change, and service was restored once that change was reversed. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 6, 10:11 CST

Investigating - WashU IT is investigating an issue with logging into Zoom via Single Sign-On. Users who are already logged in should not be experiencing any issues. Users can log in with a personal Zoom account as a workaround.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 6, 09:51 CST

Dec 5, 2023

Service Outage - High Severity: Cyberark Connectivity to Servers

Resolved - WashU IT Engineers have resolved the issue affecting Cyberark server connectivity. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 5, 11:38 CST

Update - WashU IT is investigating an issue with Cyberark connectivity to servers. We believe the issue has been resolved, but teams will continue to monitor the environment to ensure stability. Next update will be around 5pm or when the status changes.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 5, 11:09 CST

Monitoring - WashU IT is investigating an issue with Cyberark connectivity to servers. We believe the issue has been resolved, but teams will continue to monitor the environment to ensure stability.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 5, 10:13 CST

Investigating - WashU IT is investigating an issue with Cyberark connectivity to servers. Users may be unable to access servers via the normal process; however, as a workaround they maybe able to copy their privileged account password from Cyberark and use RDP to connect. The issue has been identified and is expected to be resolved within the next half hour.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 5, 08:41 CST

Dec 4, 2023

Service Outage - High Severity: Workday slow and search errors

Resolved - WashU IT and Enterprise Applications teams have not observed any remaining performance issues with Workday and will be closing the Major Incident. We will follow up with the vendor to try to identify the root cause. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 4, 14:44 CST

Update - WashU IT and Enterprise Applications teams are monitoring the Workday environment after reports of intermittent slowness, as well as error messages encountered while running reports. Workday appears to be running more smoothly since the previous Major Incident update, but as of yet we do not have a response from the vendor to indicate if the overall issue has been addressed. Teams will continue to monitor Workday and work with the vendor to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 13:18 CST

Investigating - WashU IT is investigating reports of Workday running slowly and returning search errors when users are trying to run reports.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 4, 11:24 CST

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

Partial BJC Wireless Outage - St. Peter's

Resolved - This incident has been resolved.
Nov 30, 11:16 CST

Update - We are continuing to monitor for any further issues.
Nov 30, 08:30 CST

Monitoring - BJC IT has introduced a possible fix for Eduroam and WUSM-Secure issues at St. Peters. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 30, 08:29 CST

Service Restored: Ood.ris.wustl.edu Unavailable

Resolved - WashU IT and the RIS support team identified and resolved an issue affecting the RIS Open OnDemand site (oos.ris.wustl.edu). The issue has been resolved and the site should be accessible again. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 30, 11:05 CST

Nov 29, 2023

Partial Service Outage: Wireless Service

Resolved - WashU IT Engineers have resolved the partial wireless outage.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 29, 17:06 CST

Investigating - WashU IT is investigating an issue with wireless services for some users on Eduroam and WUSM-Secure.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 29, 15:51 CST

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Service Outage - High Severity: Single Sign-On Not Working

Resolved - WashU IT Engineers have resolved the issue affecting Single Sign-On. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 27, 18:39 CST

Investigating - WashU IT is investigating an issue with Single Sign-On not working. This is impacting multiple services including Workday and including the ability to log into VPN/Anyconnect. Additional details will be provided as the investigation continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 27, 18:21 CST

Nov 26, 2023

No incidents reported.

Nov 25, 2023

Service Outage - Low Severity: Olin.wustl.edu Unavailable

Resolved - Olin Central Admin team has resolved the issue affecting olin.wustl.edu. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 25, 00:54 CST

Investigating - WashU IT and Olin Business School Central Admin teams are investigating an issue with the olin.wustl.edu website being unavailable. Users trying to access the site are receiving an "internal server error" message. The servers appear to be functional, so the Olin Central Admin team will continue working on this as an application issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 25, 00:02 CST

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Informational: West Campus Data Center Maintenance

Resolved - This incident has been resolved.
Nov 22, 10:34 CST

Monitoring - WashU IT Engineers are monitoring the health of Data Center services following an unanticipated impact from a scheduled Network change. The issue has been resolved and we believe all services are working properly. Another scheduled change this evening will require a brief disruption to Data Center services.

Please call 314-933-3333 if you have any questions.
Oct 21, 18:06 CDT