Service Outage - High Severity: Wired Network Connectivity @ Preclinical/Research Sites
Update - WashU IT has identified and resolved some additional network configuration issues related to this event, and will leave the major incident open in Monitoring state through Friday morning.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 08, 2026 - 18:51 CDT
Monitoring - WashU IT has resolved the issues affecting wired network connectivity in Pre-clinical and Research locations. The major incident will remain in Monitoring status until the end of the day to ensure no remaining impact.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 08, 2026 - 10:05 CDT
Identified - WashU IT is working to resolve an issue affecting wired network devices at Preclinical and Research sites. Much of the impact has been addressed , and technical teams are still working to test and restore service to the remaining devices.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 08, 2026 - 08:43 CDT
Investigating - WashU IT is investigating an issue with network connectivity at multiple Preclinical and Research sites. A software bug was encountered during a scheduled firewall maintenance, which caused network configuration to be deleted for a number of network interfaces. Technical teams are working with our vendor to restore the deleted configuration information. Research devices with a wired network connection are impacted (including remote access to these devices); wireless connectivity and phones are unaffected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 08, 2026 - 06:56 CDT

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

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Major Outage
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Oct 9, 2026

No incidents reported today.

Oct 8, 2026

Unresolved incident: Service Outage - High Severity: Wired Network Connectivity @ Preclinical/Research Sites.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Service Outage - High Severity: One.washu.edu Slow Login or Errors
Resolved - WashU IT Engineers have confirmed that the One.washu.edu site has continued to allow normal logins throughout the afternoon. Technical teams will continue to monitor the environment while the vendor works to identify root cause, but the major incident is now concluded. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 17:01 CDT
Update - The vendor for one.washu.edu continues to investigate reports that WashU users have encountered issues today logging into one.washu.edu. In the meantime the issue seems to have been corrected and teams are continuing to monitoring the service. If you experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 14:07 CDT
Monitoring - WashU IT has opened a support case with the vendor for one.washu.edu, but in the meantime the issue seems to have been corrected. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 5, 12:39 CDT
Investigating - WashU IT is investigating reports that users are logging into one.washu.edu (one.wustl.edu) and either the login process is taking an abnormally long time, or they are receiving 504 Gateway Timeout error messages.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 5, 12:16 CDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Service Outage: REDCap HTTP errors
Resolved - WashU IT Engineers have resolved the issue with REDCap (https://redcap.wustl.edu). If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Oct 2, 09:58 CDT
Update - Washington University IT continues to troubleshoot the issue with REDCap (https://redcap.wustl.edu). This site is used for Informatics survey management.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 2, 09:27 CDT
Identified - Washington University IT has identified an issue with REDCap (https://redcap.wustl.edu). This site is used for Informatics survey management.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Oct 2, 08:14 CDT

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

Service Outage - Low Severity: CCure Upgrade Issue
Postmortem - Read details
Sep 29, 16:24 CDT
Resolved - WashU IT Engineers worked with the vendor and resolved the issue affecting the new instance of CCure. If you continue to experience further issues, please contact us at 314-933-3333.
Sep 27, 15:03 CDT
Investigating - WashU IT is performing a scheduled change for a new implementation of CCure. The upgrade is stuck on a step which is not completing properly. A support case has been opened with the vendor. The "old" CCure implementation is still functional and users have not been switched over to the new system yet, so there is no user impact from this event.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Sep 27, 12:42 CDT

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Service Outage - Low Severity: Northwest Tower Wired Network Issue
Postmortem - Read details
Sep 29, 11:40 CDT
Resolved - WashU IT Engineers have resolved the issue affecting ethernet connectivity for Suite 1260. The issue was due to a migration away from using desk phones and was resolved by plugging the computers directly into the ethernet port. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Sep 25, 09:01 CDT
Investigating - WashU IT is investigating an issue with multiple users in Suite 1260 at Northwest Tower losing wired ethernet network connectivity. Wireless network connectivity still works as an alternative.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Sep 25, 08:40 CDT
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