All Systems Operational

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WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 6, 2023
Resolved - WashU IT Engineers have resolved the issue affecting Zoom login through Single Sign-on. The issue was traced to an inadvertent configuration change, and service was restored once that change was reversed. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Dec 6, 10:11 CST
Investigating - WashU IT is investigating an issue with logging into Zoom via Single Sign-On. Users who are already logged in should not be experiencing any issues. Users can log in with a personal Zoom account as a workaround.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 6, 09:51 CST
Dec 5, 2023
Resolved - WashU IT Engineers have resolved the issue affecting Cyberark server connectivity. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Dec 5, 11:38 CST
Update - WashU IT is investigating an issue with Cyberark connectivity to servers. We believe the issue has been resolved, but teams will continue to monitor the environment to ensure stability. Next update will be around 5pm or when the status changes.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 5, 11:09 CST
Monitoring - WashU IT is investigating an issue with Cyberark connectivity to servers. We believe the issue has been resolved, but teams will continue to monitor the environment to ensure stability.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 5, 10:13 CST
Investigating - WashU IT is investigating an issue with Cyberark connectivity to servers. Users may be unable to access servers via the normal process; however, as a workaround they maybe able to copy their privileged account password from Cyberark and use RDP to connect. The issue has been identified and is expected to be resolved within the next half hour.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 5, 08:41 CST
Dec 4, 2023
Resolved - WashU IT and Enterprise Applications teams have not observed any remaining performance issues with Workday and will be closing the Major Incident. We will follow up with the vendor to try to identify the root cause. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Dec 4, 14:44 CST
Update - WashU IT and Enterprise Applications teams are monitoring the Workday environment after reports of intermittent slowness, as well as error messages encountered while running reports. Workday appears to be running more smoothly since the previous Major Incident update, but as of yet we do not have a response from the vendor to indicate if the overall issue has been addressed. Teams will continue to monitor Workday and work with the vendor to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 4, 13:18 CST
Investigating - WashU IT is investigating reports of Workday running slowly and returning search errors when users are trying to run reports.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 4, 11:24 CST
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - This incident has been resolved.
Nov 30, 11:16 CST
Update - We are continuing to monitor for any further issues.
Nov 30, 08:30 CST
Monitoring - BJC IT has introduced a possible fix for Eduroam and WUSM-Secure issues at St. Peters. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 30, 08:29 CST
Resolved - WashU IT and the RIS support team identified and resolved an issue affecting the RIS Open OnDemand site (oos.ris.wustl.edu). The issue has been resolved and the site should be accessible again. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 30, 11:05 CST
Nov 29, 2023
Resolved - WashU IT Engineers have resolved the partial wireless outage.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 29, 17:06 CST
Investigating - WashU IT is investigating an issue with wireless services for some users on Eduroam and WUSM-Secure.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 29, 15:51 CST
Nov 28, 2023

No incidents reported.

Nov 27, 2023
Resolved - WashU IT Engineers have resolved the issue affecting Single Sign-On. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 27, 18:39 CST
Investigating - WashU IT is investigating an issue with Single Sign-On not working. This is impacting multiple services including Workday and including the ability to log into VPN/Anyconnect. Additional details will be provided as the investigation continues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 27, 18:21 CST
Nov 26, 2023

No incidents reported.

Nov 25, 2023
Resolved - Olin Central Admin team has resolved the issue affecting olin.wustl.edu. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 25, 00:54 CST
Investigating - WashU IT and Olin Business School Central Admin teams are investigating an issue with the olin.wustl.edu website being unavailable. Users trying to access the site are receiving an "internal server error" message. The servers appear to be functional, so the Olin Central Admin team will continue working on this as an application issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 25, 00:02 CST
Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Resolved - This incident has been resolved.
Nov 22, 10:34 CST
Monitoring - WashU IT Engineers are monitoring the health of Data Center services following an unanticipated impact from a scheduled Network change. The issue has been resolved and we believe all services are working properly. Another scheduled change this evening will require a brief disruption to Data Center services.

Please call 314-933-3333 if you have any questions.

Oct 21, 18:06 CDT