All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Administrative Information System (AIS) Operational
Alumni and Development Information System (ADIS) Operational
Human Resources Management System (HRMS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications (Inc. LAMPS) ? Operational
Clinical Operational
Enterprise Client Virtualization (ECV) Operational
EPIC Operational
Follow Me Desktop (FMD) Operational
Vended Applications Operational
Clinical Remote Access Operational
Clinical Websites Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Skype / Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Private Cloud Computing ? Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
File Services Operational
IT Management Operational
Software Licensing Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WIFI Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Research Operational
Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
Pharmacy POS Machines ? Operational
BJC Phone System Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021
Resolved - The Vendor has resolved the certificate issue affecting RMS. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 14, 10:10 CDT
Identified - Washington University IT has identified a vendor certificate issue with RMS. A workaround may be available by clicking-past the browser security warning or using a different browser (Chrome or Safari). The vendor is working on resolving the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as the vendor works to restore service.
May 14, 08:51 CDT
May 13, 2021
Resolved - BJC IT Engineers have resolved the storage issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 13, 13:16 CDT
Monitoring - BJC IT has introduced a possible fix for various services affected by the storage issue. Teams are continuing to monitor services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 13, 12:12 CDT
Investigating - BJC is investigating an issue with IBM XIV Storage. Engineers are working to identify any potentially impacted applications and services but impact is believed to be low.

BJC is working to resolve the underlying issue and is able to fail services over to redundant systems if they are identified to be impacted.

Please call 314-933-3333 if you have any questions. We appreciate your patience as BJC works to restore service.
May 13, 08:52 CDT
Resolved - BJC IT Engineers have resolved EPIC image loading. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 13, 12:11 CDT
Update - BJC IT is investigating an issue where Epic is not loading scanned images from other sources. Microsoft support has identified a specific Storage drive which appears to be causing the performance issues. Currently some users are able to retrieve and scan documents, but this is likely due to decreased traffic as some locations close for the day. The P1 channel is closed for the night and updates will resume after 7am, unless technical teams identify critical information which needs to be communicated before then.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 12, 20:19 CDT
Update - BJC IT is investigating an issue where Epic is not loading scanned images from other sources. Microsoft support has identified a specific Storage drive which appears to be causing the performance issues. Currently some users are able to retrieve and scan documents, but this is likely due to decreased traffic as some locations close for the day. The next update will be after 8pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 12, 18:33 CDT
Update - BJC IT is investigating an issue where Epic is not loading scanned images from other sources. The BJC Technical teams are still working with the vendor to identify the root cause of the issue. The investigation continues to point towards a possible Storage problem. Currently some users are able to retrieve and scan documents, but this is likely due to decreased traffic as some locations close for the day. The next update will be after 6pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 12, 17:21 CDT
Update - BJC IT is investigating an issue where Epic is not loading scanned images from other sources. The BJC Technical teams are still working with the vendor to identify the root cause of the issue. At this time they are leaning towards this being a Storage issue and have opened a support case with the Storage vendor. They have also engaged Microsoft for assistance. The next update will be after 5pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 12, 16:12 CDT
Update - BJC IT is investigating an issue where Epic is not loading scanned images from other sources. The BJC Technical teams are still working with the vendor to identify the root cause of the issue. At this time they are leaning towards this being a Storage issue and have opened a support case with the Storage vendor. The next update will be after 4pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 12, 15:11 CDT
Update - BJC IT is investigating an issue where Epic is not loading scanned images from other sources. The team is still investigating the issue alongside Epic and have engaged the Onbase Vendor Hyland to assist with the troubleshooting.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 12, 14:17 CDT
Investigating - BJC IT is investigating an issue where Epic is not loading scanned images from other sources. Additional details will be provided as they become available.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 12, 13:22 CDT
May 12, 2021
May 11, 2021
Resolved - WashU IT Engineers have resolved the connectivity issues which were affecting the Covid screening site. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 11, 18:46 CDT
Update - WashU IT has identified an issue with the Covid screening site (screening.wustl.edu) being inaccessible to users accessing the site from the WashU campus. This site is hosted by Google and supported by a third party vendor. WashU IT technical teams continue to troubleshoot the issue in conjunction with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 11, 18:10 CDT
Investigating - WashU IT has identified an issue with the Covid screening site (screening.wustl.edu) being inaccessible to users accessing the site from the WashU campus. This site is hosted by Google and supported by a third party vendor. WashU IT technical teams are contacting the vendor to offer assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
May 11, 16:36 CDT
May 10, 2021
Resolved - WashU IT Engineers have resolved the power issues which impacted the Med School VPN. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 10, 18:46 CDT
Monitoring - WashU IT has introduced a possible fix for the power outage affecting the Med School VPN.. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 10, 18:13 CDT
Identified - WashU IT is investigating an issue with users being unable to log into the Medical School VPN. It appears that a power outage in Rudolph Hall/EPS damaged the power supplies in two pieces of network equipment. Technical teams are working to restore power to the equipment.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 10, 17:45 CDT
Investigating - WashU IT is investigating an issue with users being unable to log into VPN. Additional details will be provided in the next update.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
May 10, 17:18 CDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 CDT
Scheduled - Washington University Information Technology will update Confluence this Thursday, May 6, to resolve a user access issue. This maintenance will cause Confluence to be unavailable on Thursday, May 6, between 6:00pm and 10:00pm.

The other Atlassian products (Jira, Bitbucket, and Bamboo) will not be impacted by this change.

CHG0035366
May 5, 12:26 CDT
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 12:23 CDT
Scheduled - Washington University Information Technology and Atlassian, the Confluence Vendor, will perform maintenance on Confluence on February 11 to fix an issue with image displays within saved pages. This maintenance will cause Confluence to be unavailable on February 11, between 5:00pm and 9:00pm.

CHG0033669
Feb 5, 11:14 CST
Completed - The scheduled maintenance has been completed.
May 5, 12:23 CDT
Scheduled - Washington University Information Technology will replace a Network device to improve network performance in McMillan Hospital on February 18, which will cause the WUCON Wired Network, Phones, WashU WiFi, and remote access to devices located in McMillan Hospital to be unavailable on February 18, between 5:00 and 5:30 am.

CHG0033643.
Feb 10, 11:02 CST
Completed - The scheduled maintenance has been completed.
May 5, 12:23 CDT
Scheduled - Washington University Information Technology will replace network hardware servicing Anheuser-Busch Hall on February 23, which will cause the Network, Phones, WashU WiFi, and remote access to devices located in Anheuser-Busch Hall to be unavailable on February 23, between 5:00 and 6:00am.

CHG0033819
Feb 17, 14:19 CST
Completed - The scheduled maintenance has been completed.
May 5, 12:23 CDT
Scheduled - Washington University Information Technology will replace network hardware servicing 4511 Forest Park on February 24, which will cause the Network, Phones, WashU WiFi, and remote access to devices located in 4511 Forest Park to be unavailable on February 24, between 5:30 and 7:00am.

CHG0033845
Feb 17, 14:20 CST
Completed - The scheduled maintenance has been completed.
May 5, 12:23 CDT
Scheduled - Washington University Information Technology will replace network hardware servicing West Campus on February 25, which will cause the Network, Phones, WashU WiFi, and remote access to devices located at West Campus to be unavailable on February 25, between 5:00 and 6:00am.

CHG0033820
Feb 17, 14:23 CST
Completed - The scheduled maintenance has been completed.
May 5, 12:23 CDT
Scheduled - Washington University Information Technology will perform maintenance on a network device servicing the 1st floor of @4240, which will cause the Wired Network, Phone, WashU WiFi, and remote access to devices located in @4240 to be unavailable for approximately 20 minutes on March 9, between 4:00am and 6:00am.

CHG0034058
Mar 3, 09:17 CST
Completed - The scheduled maintenance has been completed.
May 5, 12:22 CDT
Scheduled - Washington University Information Technology will perform maintenance on the Subaward User Business System, which will cause the system to be unavailable on March 8, between 5:00pm and 6:30pm.
Mar 3, 09:18 CST
Completed - The scheduled maintenance has been completed.
May 5, 12:22 CDT
Scheduled - Washington University Information Technology will perform maintenance on the Research Management System (RMS), which will cause RMS to be unavailable on Friday, March 12, at 8:00pm, to Saturday, March 13, at midnight (12:00am).

CHG0034065
Mar 3, 09:16 CST
Completed - The scheduled maintenance has been completed.
May 5, 12:21 CDT
Scheduled - Washington University Information Technology will perform maintenance on a network device servicing the 1st and 12th floors of the Mid Campus Center on March 5, which will cause the Wired Network, Phone, WashU WiFi, and remote access to devices located on the 1st and 12th floors of the Mid Campus Center to be unavailable for approximately 20 minutes on March 5, between 4:00 and 6:00am.

CHG0033857
Mar 3, 09:20 CST
May 4, 2021
Resolved - Microsoft has resolved the issues which were impacting Power Apps Studio. If you experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
May 4, 12:00 CDT
Update - Microsoft has posted an alert regarding an outage with their PowerApps service:

"Some users may be unable to access Power Apps Studio, Maker Portal, or utilize web player. Users that are able to access the Power Apps Studio or the Maker Portal will see their apps fail to load."

Microsoft has identified the root cause of this issue and is taking steps to restore service. There are no additional updates since the previous post.

Please call 314-933-3333 if you have any questions.
May 4, 11:32 CDT
Investigating - Microsoft has posted an alert regarding an outage with their PowerApps service:

"Some users may be unable to access Power Apps Studio, Maker Portal, or utilize web player. Users that are able to access the Power Apps Studio or the Maker Portal will see their apps fail to load."

Microsoft has identified the root cause of this issue and is taking steps to restore service.

Please call 314-933-3333 if you have any questions.
May 4, 09:13 CDT
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.