Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Administrative Information System (AIS) Operational

Alumni and Development Information System (ADIS) Operational

Human Resources Management System (HRMS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Vended Applications (Inc. LAMPS) Operational

Workday Operational

SUBS Awards Operational

Bear Bucks Operational

Back-end Processing (AutoSys) Operational

WorkDay Operational

Confluence Operational

Archibus Operational

Mulesoft Operational

Clinical Operational

Enterprise Client Virtualization (ECV) Operational

EPIC Operational

Follow Me Desktop (FMD) Operational

Vended Applications Operational

Clinical Remote Access Operational

Clinical Websites Operational

Credit Card Systems Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Skype / Teams Operational

Maestro mass communication system Operational

Zoom Operational

Box File Storage System Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Private Cloud Computing Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

File Services Operational

IT Management Operational

Software Licensing Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WIFI Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Network Services Operational

Research Operational

Compute Operational

Storage Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Digital Guardian Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

Externally Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

Pharmacy POS Machines Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

BJC Administrative Systems Operational

Cloud Services Operational

Google Operational

Engineering School Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2022

No incidents reported today.

Dec 6, 2022

Service Outage - High Severity: Office365 Web Authentication Bad Request 400 Error

Resolved - WashU IT Engineers have resolved the issue affecting Office 365 sites, with the exception of a small number of Sharepoint sites that will require some follow-up steps to become available. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 6, 21:36 CST

Update - WashU IT is investigating an issue with Office 365 web authentication giving users a "Bad Request 400" error. Technical teams are still researching possible root causes. We have opened a SevA case with Microsoft and expect a response back within the next 30 minutes.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 6, 21:19 CST

Investigating - WashU IT is investigating an issue with Office 365 web authentication giving users a "Bad Request 400" error.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 6, 20:42 CST

Dec 5, 2022

Service Outage - Low Severity: North Campus Data Center Servers Unavailable

Resolved - WashU IT identified and resolved an issue with some servers being unavailable in the North Campus data center. During a planned server retirement process, some production servers were inadvertently disconnected for approximately one hour. There was no user impact from this Incident, and the affected servers have been reconnected to the network, restoring service.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 5, 11:00 CST

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

Service Outage - High Severity: Office 365 Unavailable

Resolved - WashU IT has resolved the issue affecting Office 365 applications and Sharepoint sites. Technical teams will perform additional restorative actions on two remaining Sharepoint sites which are still impacted, but otherwise the Major Incident is resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Dec 1, 09:38 CST

Update - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams have replaced the expired certificate and have verified that all Office 365 impact has been resolved. There are still two Sharepoint sites which need additional work for full restoration of service, which is currently in progress.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 1, 09:16 CST

Update - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams have replaced an expired certificate and are taking additional steps to progress the certificate update process.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 1, 08:04 CST

Update - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams have replaced an expired certificate and are currently waiting for the certificate update process to complete.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 1, 07:03 CST

Update - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams are still working on replacing an expired certificate, which is hoped to be completed by 7:30am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 1, 06:28 CST

Identified - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams are actively working on replacing a certificate, which should restore service to most affected applications.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 1, 05:46 CST

Investigating - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Dec 1, 05:07 CST

Nov 30, 2022

BJC Service Outage: Partial Network Outage - Memorial Hospital

Resolved - BJC IT Engineers have resolved the issue with network services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 30, 14:56 CST

Update - BJC IT is aware of a brief issue that occurred with 3rd floor services as well.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Nov 30, 14:31 CST

Investigating - BJC IT is investigating an issue with network and phone services on the second floor of Memorial Hospital East. BJC is working to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as BJC works to restore service.
Nov 30, 10:34 CST

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Vended Service Outage: BJC Outbound Telephony

Resolved - BJC IT and the vendor have resolved the issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Nov 28, 16:38 CST

Investigating - BJC IT is investigating a vendor issue with errors in outbound calling.

BJC and the vendor are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as BJC works to restore service.
Nov 28, 11:16 CST

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.