Update - We are continuing to investigate this issue.
Jun 29, 15:26 CDT
Investigating - WashU IT is aware of an issue affecting room splits in Archibus not calculating correctly.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Jun 29, 15:26 CDT

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Partial Outage
Administrative Information System (AIS) Operational
Alumni and Development Information System (ADIS) Operational
Human Resources Management System (HRMS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications (Inc. LAMPS) ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
WorkDay Operational
Confluence Operational
Archibus Partial Outage
Clinical Operational
Enterprise Client Virtualization (ECV) Operational
EPIC Operational
Follow Me Desktop (FMD) Operational
Vended Applications Operational
Clinical Remote Access Operational
Clinical Websites Operational
Credit Card Systems ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Skype / Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Private Cloud Computing ? Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
File Services Operational
IT Management Operational
Software Licensing Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WIFI Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

Unresolved incident: Partial Service Outage: Archibus Room Splits.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Resolved - Ameren has resolved the power outage affecting the residential campus. All network services have been restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Jun 22, 08:12 CDT
Monitoring - WashU IT is aware of a significant Ameren outage which has resulted in the loss of power and network services in campus residential buildings. Ameren is aware of the issue and has provided an ETA of 12-24 hours or more.

Ameren is working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as Ameren works to restore service.

Jun 21, 18:28 CDT
Jun 21, 2022
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Resolved - WashU IT Engineers have resolved the issue with new employee enrollment into Axion. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Jun 17, 21:05 CDT
Investigating - WashU IT is investigating an issue with Axion(ReadySet). Axion access is not loading for new employees. Engineers are reviewing both the automated platform as well as manual workaround capabilities.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Jun 17, 17:11 CDT
Resolved - This incident has been resolved.
Jun 17, 17:09 CDT
Update - The vendor has provided a permanent fix which is being evaluated. Confluence remote access is expected to be restored this weekend. We appreciate your patience as we work to restore service.
Jun 3, 15:39 CDT
Investigating - WashU IT is aware of a vendor security issue with Confluence. Confluence access has been limited to the university network or VPN until the vendor provides a permanent fix.

The vendor is working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Jun 3, 08:49 CDT