All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Alumni and Development Information System (ADIS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card Systems ? Operational
S-Fax ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
WUSTL Connect ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Services / Cloud Computing ? Operational
Desktop Computing ? Operational
File Services Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
Active Directory ? Operational
IT Management Operational
Software Licensing Operational
ServiceNow ? Operational
Splunk ? Operational
ConnectAdmin ? Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WiFi Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Research Compute Operational
Storage Operational
myIRB ? Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
CyberArk ? Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
BJC Pharmacy Systems ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
BJC Enterprise Client Virtualization (ECV) Operational
Cloud Services Operational
Google Operational
Adobe Creative Cloud ? Operational
Engineering School Operational
Vendor Service ? Operational
Facilities ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 15, 2025

No incidents reported today.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - DUO Support has restored service for the portion of their environment where WashU users are impacted. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 13, 16:51 CST
Update - DUO Support is experiencing a service interruption impacting several applications. Per their most recent update, they are starting to see some parts of their service environment being restored, while others are still experiencing service interruption (including WashU). Please refer to the vendor's Statuspage for more information: https://status.duo.com/

Please call 314-933-3333 if you have any questions.

Feb 13, 16:19 CST
Investigating - DUO Support is experiencing a service interruption impacting several applications. The DUO Admin Panel may be unavailable, and users who have an exception to allow DUO authentication via SMS or Phone Call may be unable to receive their authentication request. Please refer to the vendor's Statuspage for more information: https://status.duo.com/

Please call 314-933-3333 if you have any questions.

Feb 13, 13:06 CST
Resolved - Spectrum has resolved the issue with their EP-LAN service, all WashU services are restored.

If you continue to experience further issues, please contact us at 314-933-3333.

Feb 13, 07:29 CST
Investigating - WashU IT is aware of a Spectrum issue affecting network and internet access to some WUSM remote clinics. A list of impacted sites is below this message.

WashU IT is working with the vendor (Charter Spectrum) to troubleshoot and resolve the issue.

We appreciate your patience as Spectrum works to restore service.

Impacted sites:
969 N Mason Rd
700 Rosedale Ave
1 Brookings Dr
8 Millstone Campus Dr
1234 S Kingshighway Blvd
5615 Pershing Ave
1410 Tower Grove Ave
4205 Forest Park Ave
714 Gravois Rd
12634 Olive Blvd
1 Progress Point Pkwy
10806 Olive Blvd
1629 A Roy Dr
114 N Taylor Ave
8888 Ladue Rd
8790 Watson Rd
19 Wolf Creek Dr
1660 W Meyer Rd
5232 Oakland Ave
272 Mayfair Plz
22 N Euclid Ave
320 Euclid Ave
11 Garvey Pkwy
12360 MANCHESTER RD
5301 Veterans Memorial Pkwy
3737 N Kingshighway Blvd FL 2
450 N New Ballas Rd
4116 Von Talge Rd
7107 N Lindbergh Blvd
456 N New Ballas Rd
209 First Executive Ave
226 S Woods Mill Rd
4169 Laclede Ave
555 N New Ballas Rd

Feb 12, 13:56 CST
Feb 12, 2025
Resolved - WashU IT Engineers have confirmed that redundant systems have allowed affected services to be restored. Repair work on the fiber optic network will progress in the near future, but this is not expected to impact service availability. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 12, 11:31 CST
Update - All services have been restored by shifting infrastructure to redundant systems.

Teams will continue to monitor service health.

Feb 12, 11:14 CST
Monitoring - A fix has been implemented and we are monitoring the results.

A Fiber optic network connectivity issue has been identified that is affecting systems and service located within one of the WashU IT data Centers.

Technical teams are onsite migrating systems to alternate network connections/data center and begun restoring connectivity.

Feb 12, 10:52 CST
Update - A Fiber optic network connectivity issue has been identified that is affecting systems and service located within one of the WashU IT data Centers.

Technical teams are onsite migrating systems to alternate network connections/data center and begun restoring connectivity.

Feb 12, 10:24 CST
Investigating - WashU IT is aware of an issue with multiple servers and applications being slow or unavailable.

Engineers are actively investigating the issue.

Feb 12, 08:52 CST
Resolved - The issue with PaperCut has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 12, 07:59 CST
Monitoring - WashU IT has introduced a possible fix for the printing issue. Teams will continue to monitor the service through tomorrow start of business.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 11, 20:00 CST
Update - Some users have been resolved. WashU IT has escalated to the vendor who is reviewing the issue.
Feb 11, 12:00 CST
Investigating - WashU IT is investigating an issue with PrintDeploy where some printers are intermittently unavailable or missing.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as we work to restore service.

Feb 11, 10:29 CST
Feb 11, 2025
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - WashU IT Engineers have confirmed that affected Spectrum internet service has been restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 6, 13:47 CST
Update - WashU IT has received reports that Charter Spectrum is experiencing a service outage. Users are still calling the Service Desk regarding internet connectivity issues, indicating that Spectrum has not fully resolved the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience during this incident.

Feb 6, 11:33 CST
Investigating - WashU IT has received reports that Charter Spectrum is experiencing a service outage. Users in the St. Louis area are having internet connectivity issues, affecting VPN connections and access to other websites (both WashU and non-WashU). The vendor is working to restore service.

Please call 314-933-3333 if you have any questions. We appreciate your patience during this incident.

Feb 6, 08:32 CST
Resolved - The issues affecting RIS Storage1 have been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 6, 11:22 CST
Investigating - WashU RIS Support is investigating reports of difficulty accessing RIS Storage1 and are working to restore it as quickly as possible. Storage2 remains available over SMB.


Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Feb 6, 10:07 CST
Resolved - The Grants.gov website has become available again, in spite of the message stating that it would be down until 2/10. If you continue to experience further issues, please contact us at 314-933-3333.
Feb 6, 10:43 CST
Investigating - WashU IT has received notice that the Grants.gov website is unavailable due to a system outage with the site host. The site is anticipated to be back online on Feb 10th.

Please call 314-933-3333 if you have any questions.

Feb 6, 10:32 CST
Feb 5, 2025
Resolved - The vendor has resolved the issue with telephony encryption.

All services have been restored.

Feb 5, 14:22 CST
Investigating - WashU IT is aware of a vendor issue affecting Danforth users of encrypted telephony services. The outage affects a small numbers of Danforth users who require special encryption for credit card processing. A workaround is available for users that have the ClearSpan Communicator softphone.

WashU has opened a case with the vendor who is working to resolve the issue.

Agents are available via chat at https://wustl.service-now.com/. We appreciate your patience as the vendor works to restore service.

Feb 5, 12:20 CST
Feb 4, 2025
Resolved - WashU IT has resolved the issue affecting Active Directory and other servers. The issue is believed to be a result of a technical bug, and was resolved during a failover and reboot of affected equipment. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 4, 22:53 CST
Update - WashU IT is investigating a network issue affecting Active Directory, domain controllers and several servers and applications. User impact is expected to be low, but technical teams are still performing initial triage and troubleshooting. With assistance from the vendor's support team, WUIT engineers are performing some failover and reboots of specific network equipment; this should resolve some of the issues without causing any additional service impact.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Feb 4, 21:48 CST
Investigating - WashU IT is investigating a network issue affecting Active Directory, domain controllers and several servers and applications. User impact is expected to be low, but technical teams are still performing initial triage and troubleshooting.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Feb 4, 19:23 CST
Feb 3, 2025
Resolved - BJC IT has confirmed that affected WiFi services have been restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 3, 21:04 CST
Update - WashU IT is monitoring the status of wireless connectivity on BJC Wireless infrastructure. BJC IT is performing some required equipment reboots in order to finish restoring services. An update will be posted once services are confirmed to be restored.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.

Feb 3, 20:18 CST
Monitoring - WashU IT is aware that BJC experienced a momentary disruption to WiFi services in some areas.

BJC is aware of the issue and believes the underlying issue is resolved.

BJC has recommended a reboot of any affected device.

Feb 3, 17:54 CST
Resolved - RIS Support has resolved the issues affecting RIS Storage and Compute. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Feb 3, 14:52 CST
Update - WashU RIS Support Team resolved the issues affecting RIS Storage and Compute from last week. However, a separate issue has now been reported with RIS Storage1.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Feb 3, 13:28 CST
Investigating - WashU RIS Support Team is investigating a service degradation affecting Compute and Storage. Some features are unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Jan 29, 16:05 CST
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.