All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational
Administrative Information System (AIS) Operational
Alumni and Development Information System (ADIS) Operational
Human Resources Management System (HRMS) Operational
Research Management System (RMS) Operational
Student Information System (SIS) Operational
Vended Applications ? Operational
Cognos Reporting Operational
Marketplace Operational
Vended Applications (Inc. LAMPS) ? Operational
Workday ? Operational
SUBS Awards ? Operational
Bear Bucks ? Operational
Back-end Processing (AutoSys) ? Operational
WorkDay Operational
Confluence Operational
Archibus Operational
Mulesoft ? Operational
Clinical Operational
Enterprise Client Virtualization (ECV) Operational
EPIC Operational
Follow Me Desktop (FMD) Operational
Vended Applications Operational
Clinical Remote Access Operational
Clinical Websites Operational
Credit Card Systems ? Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Skype / Teams Operational
Maestro mass communication system Operational
Zoom Operational
Box File Storage System ? Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Private Cloud Computing ? Operational
IT Infrastructure Components ? Operational
JAMF Apple Device Management System ? Operational
File Services Operational
IT Management Operational
Software Licensing Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
WIFI Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) ? Operational
Network Services ? Operational
Research Operational
Compute Operational
Storage Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication ? Operational
Digital Guardian Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura ? Operational
Curriculum Management Applications ? Operational
EMS (Event Management System) ? Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
BJC Devices and Services Operational
BJC Network Connectivity ? Operational
BJC Clinical Applications Operational
Pharmacy POS Machines ? Operational
BJC Phone System Operational
BJC Handheld Supply Scanners (ATPAR) ? Operational
BJC Administrative Systems ? Operational
Cloud Services Operational
Google Operational
Engineering School Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022
Resolved - WashU IT Engineers have resolved the issue affecting Office 365 sites, with the exception of a small number of Sharepoint sites that will require some follow-up steps to become available. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Dec 6, 21:36 CST
Update - WashU IT is investigating an issue with Office 365 web authentication giving users a "Bad Request 400" error. Technical teams are still researching possible root causes. We have opened a SevA case with Microsoft and expect a response back within the next 30 minutes.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 6, 21:19 CST
Investigating - WashU IT is investigating an issue with Office 365 web authentication giving users a "Bad Request 400" error.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 6, 20:42 CST
Dec 5, 2022
Resolved - WashU IT identified and resolved an issue with some servers being unavailable in the North Campus data center. During a planned server retirement process, some production servers were inadvertently disconnected for approximately one hour. There was no user impact from this Incident, and the affected servers have been reconnected to the network, restoring service.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 5, 11:00 CST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Resolved - WashU IT has resolved the issue affecting Office 365 applications and Sharepoint sites. Technical teams will perform additional restorative actions on two remaining Sharepoint sites which are still impacted, but otherwise the Major Incident is resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Dec 1, 09:38 CST
Update - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams have replaced the expired certificate and have verified that all Office 365 impact has been resolved. There are still two Sharepoint sites which need additional work for full restoration of service, which is currently in progress.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 1, 09:16 CST
Update - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams have replaced an expired certificate and are taking additional steps to progress the certificate update process.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 1, 08:04 CST
Update - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams have replaced an expired certificate and are currently waiting for the certificate update process to complete.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 1, 07:03 CST
Update - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams are still working on replacing an expired certificate, which is hoped to be completed by 7:30am.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 1, 06:28 CST
Identified - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message. Technical teams are actively working on replacing a certificate, which should restore service to most affected applications.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 1, 05:46 CST
Investigating - WashU IT has identified an issue affecting availability of Office 365 applications, including Outlook and Teams. Some WashU hosted Sharepoint sites are also impacted, so visiting an affected site will result in an error message.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Dec 1, 05:07 CST
Nov 30, 2022
Resolved - BJC IT Engineers have resolved the issue with network services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 30, 14:56 CST
Update - BJC IT is aware of a brief issue that occurred with 3rd floor services as well.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Nov 30, 14:31 CST
Investigating - BJC IT is investigating an issue with network and phone services on the second floor of Memorial Hospital East. BJC is working to resolve the issue.

Please call 314-933-3333 if you have any questions. We appreciate your patience as BJC works to restore service.

Nov 30, 10:34 CST
Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved - BJC IT and the vendor have resolved the issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Nov 28, 16:38 CST
Investigating - BJC IT is investigating a vendor issue with errors in outbound calling.

BJC and the vendor are working to resolve the issue. Please call 314-933-3333 if you have any questions.

We appreciate your patience as BJC works to restore service.

Nov 28, 11:16 CST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.