Get webhook notifications whenever Washington University - IT creates an incident, updates an incident, resolves an incident or changes a component status.
WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.
Administrative & Enterprise Systems
Operational
Alumni and Development Information System (ADIS)
Operational
Research Management System (RMS)
Operational
Student Information System (SIS)
Operational
Vended Applications
?
Operational
Cognos Reporting
Operational
Marketplace
Operational
Vended Applications
?
Operational
Workday
?
Operational
SUBS Awards
?
Operational
Bear Bucks
?
Operational
Back-end Processing (AutoSys)
?
Operational
Confluence
Operational
Archibus
Operational
Mulesoft
?
Operational
Clinical
Operational
EPIC
Operational
Vended Applications
Operational
Clinical Websites
Operational
Credit Card Systems
?
Operational
S-Fax
?
Operational
Communications & Collaboration
Operational
Email
Operational
Office 365
Operational
Microsoft Teams
Operational
Emma mass communication system
Operational
Zoom
Operational
Box File Storage System
?
Operational
WUSTL Connect
?
Operational
Computing and Printing
Operational
E-Fax
Operational
PaperCut Printing
Operational
WashU Cloud Storage
Operational
Azure Hosted Infrastructure
Operational
WashU IT Services / Cloud Computing
?
Operational
Desktop Computing
?
Operational
File Services
Operational
IT Infrastructure Components
?
Operational
JAMF Apple Device Management System
?
Operational
Active Directory
?
Operational
IT Management
Operational
Software Licensing
Operational
ServiceNow
?
Operational
Splunk
?
Operational
ConnectAdmin
?
Operational
Network & Connectivity
Operational
Internet
Operational
Internet 2
Operational
Phone
Operational
VPN
Operational
WiFi
Operational
Washington University Research Network (WURN)
Operational
Resolved -
WashU IT Engineers have confirmed that affected Spectrum internet service has been restored. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Feb 6, 13:47 CST
Update -
WashU IT has received reports that Charter Spectrum is experiencing a service outage. Users are still calling the Service Desk regarding internet connectivity issues, indicating that Spectrum has not fully resolved the issue.
Please call 314-933-3333 if you have any questions. We appreciate your patience during this incident.
Feb 6, 11:33 CST
Investigating -
WashU IT has received reports that Charter Spectrum is experiencing a service outage. Users in the St. Louis area are having internet connectivity issues, affecting VPN connections and access to other websites (both WashU and non-WashU). The vendor is working to restore service.
Please call 314-933-3333 if you have any questions. We appreciate your patience during this incident.
Feb 6, 08:32 CST
Resolved -
The issues affecting RIS Storage1 have been resolved. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Feb 6, 11:22 CST
Investigating -
WashU RIS Support is investigating reports of difficulty accessing RIS Storage1 and are working to restore it as quickly as possible. Storage2 remains available over SMB.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 6, 10:07 CST
Resolved -
The Grants.gov website has become available again, in spite of the message stating that it would be down until 2/10. If you continue to experience further issues, please contact us at 314-933-3333.
Feb 6, 10:43 CST
Investigating -
WashU IT has received notice that the Grants.gov website is unavailable due to a system outage with the site host. The site is anticipated to be back online on Feb 10th.
Please call 314-933-3333 if you have any questions.
Feb 6, 10:32 CST
Resolved -
The vendor has resolved the issue with telephony encryption.
All services have been restored.
Feb 5, 14:22 CST
Investigating -
WashU IT is aware of a vendor issue affecting Danforth users of encrypted telephony services. The outage affects a small numbers of Danforth users who require special encryption for credit card processing. A workaround is available for users that have the ClearSpan Communicator softphone.
WashU has opened a case with the vendor who is working to resolve the issue.
Agents are available via chat at https://wustl.service-now.com/. We appreciate your patience as the vendor works to restore service.
Feb 5, 12:20 CST
Resolved -
WashU IT has resolved the issue affecting Active Directory and other servers. The issue is believed to be a result of a technical bug, and was resolved during a failover and reboot of affected equipment. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Feb 4, 22:53 CST
Update -
WashU IT is investigating a network issue affecting Active Directory, domain controllers and several servers and applications. User impact is expected to be low, but technical teams are still performing initial triage and troubleshooting. With assistance from the vendor's support team, WUIT engineers are performing some failover and reboots of specific network equipment; this should resolve some of the issues without causing any additional service impact.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 4, 21:48 CST
Investigating -
WashU IT is investigating a network issue affecting Active Directory, domain controllers and several servers and applications. User impact is expected to be low, but technical teams are still performing initial triage and troubleshooting.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 4, 19:23 CST
Resolved -
BJC IT has confirmed that affected WiFi services have been restored. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Feb 3, 21:04 CST
Update -
WashU IT is monitoring the status of wireless connectivity on BJC Wireless infrastructure. BJC IT is performing some required equipment reboots in order to finish restoring services. An update will be posted once services are confirmed to be restored.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Feb 3, 20:18 CST
Monitoring -
WashU IT is aware that BJC experienced a momentary disruption to WiFi services in some areas.
BJC is aware of the issue and believes the underlying issue is resolved.
BJC has recommended a reboot of any affected device.
Feb 3, 17:54 CST
Resolved -
RIS Support has resolved the issues affecting RIS Storage and Compute. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Feb 3, 14:52 CST
Update -
WashU RIS Support Team resolved the issues affecting RIS Storage and Compute from last week. However, a separate issue has now been reported with RIS Storage1.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 3, 13:28 CST
Investigating -
WashU RIS Support Team is investigating a service degradation affecting Compute and Storage. Some features are unavailable.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 29, 16:05 CST
Resolved -
WashU IT Engineers have resolved the issue affecting the Scan-to-Email function on various devices. The issue was traced to a schedule change from earlier today; that change has been rolled back, restoring service. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Jan 28, 14:06 CST
Investigating -
WashU IT is investigating reports that the Scan-to-Email function is not working on several MFP printers.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 28, 13:34 CST
Resolved -
WashU IT Engineers have resolved the issue affecting Active Directory ADUC login. The issue was related to post-patching configuration. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Jan 27, 08:16 CST
Investigating -
WashU IT is investigating an issue with the ADUC Active Directory console which is used by IT and Service Desk teams for viewing and changing user accounts and group memberships. Attempting to log into ADUC causes errors about failing to execute a process. The root cause has been identified and technical teams are working to implement a fix.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 08:07 CST