Get webhook notifications whenever Washington University - IT creates an incident, updates an incident, resolves an incident or changes a component status.
Update - We are continuing to investigate this issue.
Jun 29, 15:26 CDT
Investigating - WashU IT is aware of an issue affecting room splits in Archibus not calculating correctly.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 29, 15:26 CDT
WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.
Administrative & Enterprise Systems
Partial Outage
Administrative Information System (AIS)
Operational
Alumni and Development Information System (ADIS)
Operational
Human Resources Management System (HRMS)
Operational
Resolved -
Ameren has resolved the power outage affecting the residential campus. All network services have been restored. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Jun 22, 08:12 CDT
Monitoring -
WashU IT is aware of a significant Ameren outage which has resulted in the loss of power and network services in campus residential buildings. Ameren is aware of the issue and has provided an ETA of 12-24 hours or more.
Ameren is working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as Ameren works to restore service.
Jun 21, 18:28 CDT
Resolved -
WashU IT Engineers have resolved the issue with new employee enrollment into Axion. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Jun 17, 21:05 CDT
Investigating -
WashU IT is investigating an issue with Axion(ReadySet). Axion access is not loading for new employees. Engineers are reviewing both the automated platform as well as manual workaround capabilities.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 17, 17:11 CDT
Resolved -
This incident has been resolved.
Jun 17, 17:09 CDT
Update -
The vendor has provided a permanent fix which is being evaluated. Confluence remote access is expected to be restored this weekend. We appreciate your patience as we work to restore service.
Jun 3, 15:39 CDT
Investigating -
WashU IT is aware of a vendor security issue with Confluence. Confluence access has been limited to the university network or VPN until the vendor provides a permanent fix.
The vendor is working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jun 3, 08:49 CDT