Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Administrative Information System (AIS) Operational

Alumni and Development Information System (ADIS) Operational

Human Resources Management System (HRMS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Vended Applications (Inc. LAMPS) Operational

Clinical Operational

Enterprise Client Virtualization (ECV) Operational

EPIC Operational

Follow Me Desktop (FMD) Operational

Vended Applications Operational

Clinical Remote Access Operational

Clinical Websites Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Skype / Teams Operational

Maestro mass communication system Operational

Zoom Operational

Box File Storage System Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Private Cloud Computing Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

File Services Operational

IT Management Operational

Software Licensing Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WIFI Operational

Washington University Research Network (WURN) Operational

Research Operational

Compute Operational

Storage Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

Pharmacy POS Machines Operational

BJC Phone System Operational

Cloud Services Operational

Google Operational

Engineering School Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Service Maintenance: Confluence - February 11 Feb 11, 17:00-21:00 CST

Washington University Information Technology and Atlassian, the Confluence Vendor, will perform maintenance on Confluence on February 11 to fix an issue with image displays within saved pages. This maintenance will cause Confluence to be unavailable on February 11, between 5:00pm and 9:00pm.

CHG0033669
Posted on Feb 5, 11:14 CST

Planned Network Maintenance: McMillan Hospital Feb 18, 05:00-05:30 CST

Washington University Information Technology will replace a Network device to improve network performance in McMillan Hospital on February 18, which will cause the WUCON Wired Network, Phones, WashU WiFi, and remote access to devices located in McMillan Hospital to be unavailable on February 18, between 5:00 and 5:30 am.

CHG0033643.
Posted on Feb 10, 11:02 CST

Planned Network Maintenance Notification: Anheuser-Busch Hall - February 23 Feb 23, 05:00-06:00 CST

Washington University Information Technology will replace network hardware servicing Anheuser-Busch Hall on February 23, which will cause the Network, Phones, WashU WiFi, and remote access to devices located in Anheuser-Busch Hall to be unavailable on February 23, between 5:00 and 6:00am.

CHG0033819
Posted on Feb 17, 14:19 CST

Planned Network Maintenance Notification: 4511 Forest Park - February 24 Feb 24, 05:30-07:00 CST

Washington University Information Technology will replace network hardware servicing 4511 Forest Park on February 24, which will cause the Network, Phones, WashU WiFi, and remote access to devices located in 4511 Forest Park to be unavailable on February 24, between 5:30 and 7:00am.

CHG0033845
Posted on Feb 17, 14:20 CST

Planned Network Maintenance Notification: West Campus - February 25 Feb 25, 05:00-06:00 CST

Washington University Information Technology will replace network hardware servicing West Campus on February 25, which will cause the Network, Phones, WashU WiFi, and remote access to devices located at West Campus to be unavailable on February 25, between 5:00 and 6:00am.

CHG0033820
Posted on Feb 17, 14:23 CST

Past Incidents

Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

Service Outage: BJC Operator IP Phones network connectivity issues at Academic Barnes Jewish Hospital

Resolved - BJC has resolved the issues affecting network connectivity for the Operator IP phones. The Lenel badge issue appears to be unrelated and is being managed as an endpoint specific issue. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 24, 23:10 CST

Identified - BJC IT is investigating network connectivity issues affecting CAB operator IP phones and the Lenel badging system for Barnes Jewish Hospital. The phone issue was traced to a network switch with a faulty power supply, which has now been replaced and the switch is back online. The Lenel badging issue is still being investigated.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 24, 22:00 CST

Investigating - BJC IT is investigating network connectivity issues at academic BJH. Users are experiencing problems with IP phones and the Lenel badging system.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 24, 21:16 CST

Service Outage: Aria (Radiation Therapy) Unavailable

Resolved - BJC IT has resolved the issue affecting Aria. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 24, 08:35 CST

Investigating - BJC IT is investigating issues with the Aria application being unavailable. Aria is used for the treatment and planning of radiation therapy. Technical teams are working with the hosted service vendor for assistance.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 24, 07:43 CST

Feb 23, 2021

No incidents reported.

Feb 22, 2021

Service Outage: BJC Pharmacy Labels Not Printing at BJH North & South

Resolved - BJC Technical teams have confirmed that pharmacy labels are printing properly. A small number of Critical Lows are not initially printing, and users can pause and resume those print jobs as a workaround to get them to print. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 22, 07:05 CST

Monitoring - BJC Technical teams are investigating issues affecting the ability for pharmacies to print labels for medication. This is affecting pharmacy locations at BJH North & South and potentially other locations. The vendor has successfully restored label printing with the exception of Critical Lows. Users have a workaround to pause and resume Critical Lows to get them to print out. Validation is underway to ensure no further remaining impact before closing out the P1.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 22, 06:44 CST

Identified - BJC Technical teams are investigating issues affecting the ability for pharmacies to print labels for medication. This is affecting pharmacy locations at BJH North & South and potentially other locations. The vendor has successfully restored label printing with the exception of Critical Lows, which they are still working on.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 22, 06:09 CST

Update - BJC Technical teams are investigating issues affecting the ability for pharmacies to print labels for medication. This is affecting pharmacy locations at BJH North & South and potentially other locations. The vendor has restarted a server and is evaluating the impact.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 22, 05:25 CST

Investigating - BJC Technical teams are investigating issues affecting the ability for pharmacies to print labels for medication. This is affecting pharmacy locations at BJH North & South.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 22, 04:51 CST

Feb 21, 2021

Planned Network Maintenance: Danforth WiFi at Multiple Locations - February 21

Completed - The scheduled maintenance has been completed.
Feb 21, 06:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:01 CST

Scheduled - Washington University Information Technology will perform maintenance on network devices on the Danforth Campus, which will cause WashU WiFi to be briefly unavailable, for approximately 8 minutes, on Sunday, February 21, between 6:00 and 6:30am in the locations listed below.

Locations affected on Sunday, February 21, between 6:00 and 6:30am
(WiFi unavailable for approximately 8 minutes)
- Danforth Residence Halls
- Olin Library
- Anheuser-Busch Hall
- Danforth University Center (DUC)

CHG0033638
Feb 5, 15:06 CST

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

Service Degradation: Microsoft Teams Delays

Resolved - Microsoft has resolved the delays in Teams message delivery. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 17, 20:47 CST

Identified - Microsoft continues to work the issue by re-routing services to alternate infrastructure.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 17, 14:56 CST

Investigating - WashU IT is investigating an issue with Microsoft Teams messages being delayed.

Microsoft is working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 17, 11:35 CST

Service Degradation: SSL Inspection on Cisco WSA Proxy

Resolved - No new sites have been reported in the past 5 days. There is no known customer impact. Engineers will continue to work with the vendor to review root cause.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 17, 08:08 CST

Update - WashU IT continues to work with the vendor to resolve the underlying issue. At time there is no known impact. A workaround is available if additional sites are discovered with this issue. Please call 314-933-3333 if you need assistance. We appreciate your patience as we work to restore service.
Feb 15, 10:17 CST

Update - WashU IT has escalated the issue with the vendor who is working to resolve the underlying issue. A workaround is available if additional sites are discovered with this issue. Please call 314-933-3333 if you need assistance. We appreciate your patience as we work to restore service.
Feb 11, 14:25 CST

Investigating - WashU IT is investigating an issue with SSL Inspection on Cisco WSA Proxy. Some users were seeing a 'page cannot be displayed - certificate error' message. A workaround is available if additional sites are discovered with this issue. Please call 314-933-3333 if you need assistance.. We appreciate your patience as we work to restore service.
Feb 11, 12:46 CST

Feb 16, 2021

BJC Network Connectivity Issues Florissant Siteman Center.

Resolved - After replacing the failed network cards and updating the VLAN's, network connectivity has been restored
Feb 16, 16:41 CST

Update - Work continues. They are replacing multiple failed supervisor cards. Switch is now loading correctly. Validating and testing connections now.
Feb 16, 15:34 CST

Identified - BJC networking team has found a faulty router supervisor card and are in the process of bringing a new one onsite to replace.
Feb 16, 13:05 CST

Investigating - BJC is working a network connectivity issue for customers at the Florissant Siteman Cancer Center. WashU customers are impacted and we have communicated directly with the affected group.
Feb 16, 12:29 CST

Feb 15, 2021

Service Outage: LAMPS Animal Management website unavailable

Resolved - The LAMPS vendor has confirmed that service has been restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 15, 16:34 CST

Investigating - WashU IT is investigating an issue with the LAMPS Animal Management website. Users can get to the website but when they try to log in they just get a blank screen.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 15, 15:15 CST

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021