Service Degradation: Data Warehouse unable to pull data from RMS
Update - WashU IT continues investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions. Engineers have met with vendors and the troubleshooting is on-going. Manual execution of the data transfer outside of the normal schedule is underway to get more current data into the Data Warehouse.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 03, 2026 - 17:11 CST
Update - WashU IT continues investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions. Engineers have met with vendors and the troubleshooting is on-going.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 03, 2026 - 10:17 CST
Investigating - WashU IT is investigating an issue with the Data Warehouse (Cognos) being unable to pull research information from Research Management System. This impacts reportability from RMS that supports work functions.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 02, 2026 - 16:17 CST
BJC Service Outage: Wifi @ Multiple Locations
Update - BJC has started a P1 call for wireless device connectivity issues at multiple locations. Root cause has been identified and many of the impacted locations are back online. Troubleshooting continues on the remaining ~4 sites which are still experiencing issues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 03, 2026 - 17:06 CST
Investigating - BJC has started a P1 call for wireless device connectivity issues at multiple locations, including:

PHCPT
Sullivan Hospital
CAM south county
Siteman south county,
Ladue for Behavioral Health
AMH
CSCC - South County
Christian IV pumps
Barnes Jewish Orthopedic center building
behavioral health kingshighway building
Medical Group Ladue Rd-Bldg1

Wired devices do not appear to be impacted. WashU SSID's do not appear to be affected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Feb 03, 2026 - 16:12 CST

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

School IT Operational
Arts & Sciences Operational
Brown School of Social Work Operational
Law Operational
McKelvey School of Engineering Operational
Medical School Operational
Olin Business School Operational
Public Health Operational
Administrative & Enterprise Systems Degraded Performance
ARCH - University Advancement SalesForce Operational
Reporting (Cognos, PowerBI, Tableau) Degraded Performance
Marketplace Operational
Vended Applications Operational
Workday Operational
SUBS Awards Operational
Bear Bucks Operational
Autosys (Batch job processing) Operational
Confluence Operational
Archibus Operational
Mulesoft Operational
BJC Devices and Services Major Outage
BJC Network Connectivity Major Outage
BJC Clinical Applications Operational
BJC Pharmacy Systems Operational
BJC Telephony and Fax Operational
BJC Handheld Supply Scanners (ATPAR) Operational
BJC Administrative Systems Operational
Clinical Applications Operational
EPIC Operational
Vended Applications Operational
Clinical Websites Operational
Credit Card and Payment Processing Operational
S-Fax Operational
ECV (Enterprise Client Virtualization) Operational
Public Cloud Platforms Operational
GCP (Google Cloud Platform) Operational
Adobe Creative Cloud Operational
AWS (Amazon Web Services) Operational
Microsoft Azure Operational
Communications & Collaboration Operational
Email Operational
Office 365 Operational
Microsoft Teams Operational
Emma Operational
Zoom Operational
Box File Storage System Operational
WUSTL Connect Operational
Computing and Printing Operational
E-Fax Operational
PaperCut Printing Operational
WashU IT Cloud Storage Operational
Azure Hosted Infrastructure Operational
WashU IT Cloud Computing Operational
Desktop Computing Operational
IT Management Operational
Software Licensing Operational
ServiceNow Operational
Splunk Operational
ConnectAdmin Operational
JAMF Apple Device Management System Operational
Active Directory Operational
Network & Connectivity Operational
Internet Operational
Internet 2 Operational
Phone Operational
VPN Operational
Wireless Network Services Operational
Washington University Research Network (WURN) Operational
Vendor Services (Spectrum, AT&T, etc.) Operational
Wired Network Services Operational
Research Operational
Research Compute Operational
Research Storage Operational
myIRB Operational
RMS (Research Management System) Operational
Security Operational
Identity Management System (IDM Wustl Key) Operational
Spam Filter Operational
Duo Two-Factor Authentication Operational
Digital Guardian Operational
CyberArk Operational
Teaching & Learning Operational
Canvas Operational
Learn@Work Operational
Kaltura Operational
Curriculum Management Applications Operational
EMS (Event Management System) Operational
University Websites Operational
WashU IT Hosted Websites Operational
Externally Hosted Websites Operational
Vendor Service Operational
Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 3, 2026

Unresolved incidents: BJC Service Outage: Wifi @ Multiple Locations, Service Degradation: Data Warehouse unable to pull data from RMS.

Feb 2, 2026
Feb 1, 2026
Service Outage - High Severity: IDM Database Issue Affecting Multiple IT Management Services
Resolved - WashU IT investigated an issue with an IDM database which caused impact to multiple services, including CMS, Connect Admin, Autosys jobs, and endpoint integrations. Technical teams performed technical actions to resolve the issue and have confirmed that services are restored.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Feb 1, 09:51 CST
Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Update Print Deploy
Completed - The scheduled maintenance has been completed.
Jan 29, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:00 CST
Scheduled - WashU IT will update the Print Deploy service on January 28, between 6:00pm and 8:00pm, to resolve an issue impacting customers running macOS 26.2, Tahoe.

Print Deploy will be updated on individual computers after this evening's update. This process could take up to 24-hours.

Print Deploy will be unavailable on January 28 for approximately 5 minutes, between 6:00pm and 8:00pm.
Jan 28, 09:20 CST
Jan 28, 2026
Jan 27, 2026
Vendor Service Outage: BJC Five9 System
Resolved - BJC and the Five9 vendor have confirmed that services were restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 27, 15:38 CST
Update - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system (WashU's Five9 instance is not impacted). Five9 has identified a service issue with one of their data centers. BJC has failed over affected users to a different Five9 data center and is waiting to see if the issues resolve.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 14:37 CST
Update - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system (WashU's Five9 instance is not impacted). Five9 has identified a service issue with one of their data centers and is working to correct the issue. In the meantime, BJC is moving affected users to point to a different data center.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 14:14 CST
Investigating - BJC and WashU IT are investigating an issue with BJC's hosted Five9 telephony system. This issue primarily affects call centers; there is no clinic impact anticipated. WashU's Five9 instance is not impacted.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 27, 13:36 CST
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Service Outage: Microsoft 365 Service Degradation
Resolved - WashU IT Engineers have confirmed that Microsoft has resolved the issues affecting their services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 23, 07:25 CST
Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's indicates that they have had some success at restoring functionality, particularly to Outlook Online and Teams, but that they are still working to adjust load balancing and fully restore services. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 21:42 CST
Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's latest update indicates that they continue to pursue restorative actions and are monitoring their services to determine further actions. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 19:44 CST
Update - WashU IT is investigating an issue with Microsoft 365. Microsoft's latest update indicates that they have taken some corrective action and are evaluating their services to determine if more action is required. Please refer to Microsoft's service status page for additional information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 16:55 CST
Investigating - WashU IT is investigating an issue with Microsoft 365. Per Microsoft's published information, users may see degraded functionality and intermittent service unavailability in email, Teams, SharePoint Online, OneDrive, and other M365 services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 22, 15:35 CST
Jan 22, 2026
Jan 21, 2026
Service Outage (Vendor) - High Severity: Microsoft 365
Resolved - Microsoft's latest update is that the Microsoft 365 issue is resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jan 21, 13:40 CST
Update - WashU IT is investigating reported issues with degraded performance in Teams calls for some users. Microsoft has investigated possible service issues with Office 365 and Teams and believes they were caused by network issues outside of their services. Please refer to their service portal for more information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 21, 11:54 CST
Investigating - WashU IT has received notification from Microsoft that they are experiencing a service issue affecting 365 service, including Teams and Office. Please refer to their service portal for more information: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.

Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 21, 11:32 CST
Jan 20, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage