Washington University

All Systems Operational

About This Site

WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.

Administrative & Enterprise Systems Operational

Administrative Information System (AIS) Operational

Alumni and Development Information System (ADIS) Operational

Human Resources Management System (HRMS) Operational

Research Management System (RMS) Operational

Student Information System (SIS) Operational

Vended Applications Operational

Cognos Reporting Operational

Marketplace Operational

Vended Applications (Inc. LAMPS) Operational

Clinical Operational

Enterprise Client Virtualization (ECV) Operational

EPIC Operational

Follow Me Desktop (FMD) Operational

Vended Applications Operational

Clinical Remote Access Operational

Clinical Websites Operational

Communications & Collaboration Operational

Email Operational

Office 365 Operational

Skype / Teams Operational

Maestro mass communication system Operational

Zoom Operational

Box File Storage System Operational

Computing and Printing Operational

E-Fax Operational

PaperCut Printing Operational

WashU Cloud Storage Operational

Azure Hosted Infrastructure Operational

WashU IT Private Cloud Computing Operational

IT Infrastructure Components Operational

JAMF Apple Device Management System Operational

File Services Operational

IT Management Operational

Software Licensing Operational

Network & Connectivity Operational

Internet Operational

Internet 2 Operational

Phone Operational

VPN Operational

WIFI Operational

Washington University Research Network (WURN) Operational

Vendor Services (Spectrum, AT&T, etc.) Operational

Research Operational

Compute Operational

Storage Operational

Security Operational

Identity Management System (IDM Wustl Key) Operational

Spam Filter Operational

Duo Two-Factor Authentication Operational

Teaching & Learning Operational

Canvas Operational

Learn@Work Operational

Kaltura Operational

Curriculum Management Applications Operational

EMS (Event Management System) Operational

University Websites Operational

WashU IT Hosted Websites Operational

BJC Devices and Services Operational

BJC Network Connectivity Operational

BJC Clinical Applications Operational

Pharmacy POS Machines Operational

BJC Phone System Operational

BJC Handheld Supply Scanners (ATPAR) Operational

Cloud Services Operational

Google Operational

Engineering School Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 26, 2021

Service Outage: Marketplace Website Degradation

Resolved - The Marketplace vendor has sent a communication confirming that the service outage has been resolved. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 26, 13:31 CDT

Update - WashU IT has received a notification from the Marketplace vendor advising us that they are experiencing a service outage. Marketplace users may experience slow performance or may receive error messages. The vendor is still working on restoring services.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jul 26, 12:15 CDT

Investigating - WashU IT has received a notification from the Marketplace vendor advising us that they are experiencing a service outage. Marketplace users may experience slow performance or may receive error messages. The vendor is troubleshooting the issue and will send updates on their progress.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 26, 10:14 CDT

Planned Service Maintenance: Printing/PaperCut Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 02:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:00 CDT

Scheduled - Washington University Information Technology will perform maintenance on the PaperCut system through which Students, Faculty, and Staff print. This will cause printing/PaperCut to be unavailable Sunday, July 25, between 5:00pm and 2:30am. Please plan your printing needs accordingly.

Note: This will NOT affect the ability to print from within EPIC.

Frequently Asked PaperCut Maintenance Questions
- Will this affect my balance? No. This maintenance will not affect your balance.
- What happens if I submit a job during the maintenance window? Your print job will be held in the print queue and can be released afterward.
- Can I Print during the maintenance window? No, you cannot print during the maintenance window.
- If I submit a print job before the maintenance window will it still be there afterward? The print job should be held in the print queue and can be released afterward.

CHG0036845
Jul 14, 11:32 CDT

Jul 25, 2021

Jul 24, 2021

No incidents reported.

Jul 23, 2021

BJC Service Outage: Network (Voice and Data) Outage @ Highlands and Mason Ridge

Resolved - BJC Technical Teams have received confirmation from the vendor that the network issue affecting Highland Plaza and Mason Ridge has now been resolved, and all services restored. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 23, 00:12 CDT

Update - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. The vendor indicated that the physical repair is complete, but they are still working on full restoration of services. Service to the Highland Plaza and Mason Ridge locations was restored earlier and the BJC technical team continue to monitor the environment until the vendor sends a resolution notification.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 21:30 CDT

Monitoring - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. The vendor indicated that their repair is still in progress; however, BJC testing indicates that service to the Highland Plaza and Mason Ridge locations has already been restored. We will continue to monitor the environment until the vendor sends a resolution notification.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 20:11 CDT

Update - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. The vendor is making good progress on repairs and estimates service restoration by 9pm.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 18:05 CDT

Update - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. The vendor arrived at the location of the damaged fiber and repairs are still in progress. BJC Technical teams have successfully activated Hot Spot devices at several affected locations as a temporary workaround until the vendor restores service. Since business hours are almost over for those locations, we may not have confirmation of service restoration until tomorrow morning.

In addition to the BJC Hot Spots, WUSM ITSS and Network Engineering teams have contingency plans to provide Hot Spots to affected WashU users tomorrow if necessary.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 17:30 CDT

Update - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. The vendor arrived at the location of the damaged fiber and is enacting repairs. BJC Technical teams have successfully activated Hot Spot devices at several affected locations as a temporary workaround until the vendor restores service. Since business hours are almost over for those locations, we may not have confirmation of service restoration until tomorrow morning.

In addition to the BJC Hot Spots, WUSM ITSS and Network Engineering teams have contingency plans to provide Hot Spots to affected WashU users tomorrow if necessary.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 16:16 CDT

Identified - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. The vendor has identified a damaged area of their fiber which is affecting service to approximately 100 customers. There is no ETR at this time. Technical teams are assisting some of the affected users with setting up hot spots for temporary network connectivity.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 14:37 CDT

Update - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. The vendor has identified a damaged area of their fiber which is affecting service to approximately 100 customers. There is no ETR at this time. Technical teams are assisting some of the affected users with setting up hot spots for temporary network connectivity.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 13:46 CDT

Update - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. The vendor has identified a service disruption, possibly due to a cut fiber.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 12:15 CDT

Investigating - BJC Technical teams are investigating network connectivity issues affecting two locations, Highland Plaza and Mason Ridge. Voice and data services are impacted. A support case has been opened with the vendor to identify the root cause.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 22, 11:36 CDT

Jul 22, 2021

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

Planned Service Maintenance: Research Management System (RMS)

Completed - The scheduled maintenance has been completed.
Jul 18, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 CDT

Scheduled - Washington University Information Technology has scheduled downtime for system maintenance of the Research Management System (RMS) from Friday, July 16, at 6:00pm through Sunday, July 18, at 6:00pm. RMS will be unavailable during the maintenance window.

CHG0035878 & CHG0034292
Jul 7, 13:07 CDT

BJC Service Outage: Forms on Demand Not Printing

Resolved - BJC Technical teams have resolved the issue with Forms on Demand printing. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Jul 18, 09:44 CDT

Investigating - BJC Technical teams are investigating an issue affecting Forms on Demand at multiple locations. Users are reporting problems with printing arm bands and documents. A support case has been opened with the vendor.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jul 18, 08:12 CDT

Planned Service Maintenance: SharePoint Quarterly Update

Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:00 CDT

Scheduled - Washington University Information Technology will perform the next SharePoint quarterly patch installation on Saturday, July 17.

At 6 p.m., production SharePoint sites will be taken offline and redirected to a maintenance page. Estimated downtime is 6-12 hours. Existing content on SharePoint sites will not be lost.

SharePoint site owners will receive a reminder email the day before a scheduled installation, and a completion status email once the installation is completed. If there are any documents within SharePoint that you wish to access or work on during this planned maintenance, it is recommended that you download and save them to WUSTL Box prior to the outage.

This is part of a regular update schedule that integrates updates to SharePoint systems. This schedule has been set to minimize downtime required for system updates.

CHG0036684
Jun 30, 09:48 CDT

Jul 17, 2021

Jul 16, 2021

Jul 15, 2021

No incidents reported.

Jul 14, 2021

Network Maintenance - Lien and Nemerov Halls

Completed - The scheduled maintenance has been completed.
Jul 14, 09:49 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:01 CDT

Scheduled - Washington University Information Technology will perform maintenance on a network appliance servicing Lien and Nemerov Halls. This maintenance will cause the Network, Phone, and remote access to devices located in Lien and Nemerov to be unavailable for approximately 15 minutes on July 14, between 8:00 and 10:00am.

CHG0036600
Jul 14, 07:12 CDT

Jul 13, 2021

No incidents reported.

Jul 12, 2021

Planned Service Maintenance: Printing/PaperCut

Completed - The scheduled maintenance has been completed.
Jul 12, 23:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 18:30 CDT