Service Outage - High Severity: Clinic Users Unable to Load WashU Websites

Incident Report for Washington University - IT

Resolved

WashU IT Engineers have resolved the issue affecting WashU website access for clinic computers on wired connection to BJC networks. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Jun 16, 2026 - 08:38 CDT

Investigating

WashU IT is investigating an issue with users at multiple clinic locations unable to load WashU websites, including one.wustl.edu, Workday, etc. Affected locations include South County, Memorial East, and Siteman Cancer South County. Technical teams are investigating a possible relation to a recent scheduled change. This issue is affecting clinic users on a wired connection to a BJC network.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jun 16, 2026 - 08:12 CDT
This incident affected: University Websites (WashU IT Hosted Websites).