BJC Technical teams have confirmed that the network connectivity issues are resolved, and they will work with Cisco on root cause analysis. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Oct 18, 2024 - 17:08 CDT
Monitoring
BJC investigated some network connectivity issues and traced them to a likely software bug affecting one firewall. At this time they believe services have been restored and technical teams are monitoring the environment.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 18, 2024 - 16:10 CDT
Investigating
BJC is investigating some network connectivity issues which are affecting connectivity to external sites. This is impacting various services such as IIG and Epic, and credit card processing. The issue may be related to a known software bug, and Cisco Support has been engaged.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 18, 2024 - 12:15 CDT
This incident affected: BJC Devices and Services (BJC Network Connectivity, BJC Clinical Applications).