Service Outage - Low Severity: Cognos Analytics Degradation

Incident Report for Washington University - IT

Resolved

WashU IT Engineers have resolved the issue affecting Cognos. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Jul 30, 2025 - 17:44 CDT

Investigating

WashU IT is investigating an issue with Cognos (Data Analytics) showing slow performance and intermittently causing reports to fail. Technical teams have opened a support case with the vendor and are gathering additional details.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jul 30, 2025 - 16:20 CDT
This incident affected: Administrative & Enterprise Systems (Reporting (Cognos, PowerBI, Tableau)).
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