Service Outage - High Severity: Network Connectivity Issues

Incident Report for Washington University - IT

Resolved

WashU IT Engineers rolled back the change and have restored services. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Posted Jun 19, 2026 - 08:44 CDT

Investigating

WashU IT is investigating an issue affecting wifi and wired network connections at multiple locations. An SSL certificate was replaced in a scheduled change on Thursday 6/19 and has caused unexpected impact to network connections.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Jun 19, 2026 - 08:16 CDT

This incident affected: Network & Connectivity (Wireless Network Services, Wired Network Services).