BJC Service Outage: Intermittent Telephony Audio Dropping

Incident Report for Washington University - IT

Resolved

BJC has resolved the issue affecting inbound phone call audio. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Posted Feb 19, 2026 - 11:09 CST

Investigating

BJC has started a P1 call for intermittent issues with audio dropping on phone calls at multiple locations. This is impacting only inbound, external calls.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Feb 19, 2026 - 10:26 CST

This incident affected: BJC Devices and Services (BJC Telephony and Fax).