Service Outage - High Severity: IDM Database Issue Affecting Multiple IT Management Services

Incident Report for Washington University - IT

Resolved

WashU IT investigated an issue with an IDM database which caused impact to multiple services, including CMS, Connect Admin, Autosys jobs, and endpoint integrations. Technical teams performed technical actions to resolve the issue and have confirmed that services are restored.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Posted Feb 01, 2026 - 09:51 CST