Service Outage - Mulesoft Delay Affecting Onboarding New Users
Incident Report for Washington University - IT
Resolved
WashU IT Engineers have resolved the issue affecting Workday data transferring into Mulesoft. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Jan 13, 2025 - 18:07 CST
Investigating
WashU IT is investigating an issue with Workday and Mulesoft. Due to a vendor issue with Mulesoft, data from Workday was delayed being processed into Mulesoft. The vendor has resolved the underlying issue, and the backlog of data is being gradually processed. This will affect onboarding of new users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jan 13, 2025 - 11:06 CST
This incident affected: Administrative & Enterprise Systems (Mulesoft).
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