Service Outage - High Severity: Northwest Tower Network Connectivity

Incident Report for Washington University - IT

Resolved

WashU IT Engineers have resolved the issue affecting network connectivity at Northwest Tower. The issue was traced to a missing configuration item from a scheduled change on 6/29. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Jun 30, 2025 - 08:52 CDT

Investigating

WashU IT is investigating an issue with Northwest Medical Tower network connectivity. Users on multiple floors are reporting that wired internet is not functioning but that wireless may be working for some users.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jun 30, 2025 - 08:20 CDT
This incident affected: Network & Connectivity (Network Services).
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