Service Outage - High Severity: Windows Computers Forced Reboot

Incident Report for Washington University - IT

Resolved

WashU IT Engineers have resolved the issue which caused unplanned workstation reboots. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Posted Apr 29, 2026 - 12:52 CDT

Investigating

WashU IT is investigating an issue which caused some users' managed Windows computers to reboot unexpectedly. The issue has been traced to unexpected impact from a planned change. The update which caused the unexpected reboots has been disabled, and no further impact is expected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Apr 29, 2026 - 12:03 CDT

This incident affected: Computing and Printing (Desktop Computing).