WashU IT Engineers have confirmed that redundant systems have allowed affected services to be restored. Repair work on the fiber optic network will progress in the near future, but this is not expected to impact service availability. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Feb 12, 2025 - 11:31 CST
Update
All services have been restored by shifting infrastructure to redundant systems.
Teams will continue to monitor service health.
Posted Feb 12, 2025 - 11:14 CST
Monitoring
A fix has been implemented and we are monitoring the results.
A Fiber optic network connectivity issue has been identified that is affecting systems and service located within one of the WashU IT data Centers.
Technical teams are onsite migrating systems to alternate network connections/data center and begun restoring connectivity.
Posted Feb 12, 2025 - 10:52 CST
Update
A Fiber optic network connectivity issue has been identified that is affecting systems and service located within one of the WashU IT data Centers.
Technical teams are onsite migrating systems to alternate network connections/data center and begun restoring connectivity.
Posted Feb 12, 2025 - 10:24 CST
Investigating
WashU IT is aware of an issue with multiple servers and applications being slow or unavailable.
Engineers are actively investigating the issue.
Posted Feb 12, 2025 - 08:52 CST
This incident affected: Network & Connectivity (Internet), University Websites (WashU IT Hosted Websites), Administrative & Enterprise Systems (Student Information System (SIS)), and Computing and Printing (Desktop Computing).