Service Outage: Spectrum Network Issues

Incident Report for Washington University - IT

Resolved

WashU IT Engineers and Spectrum have resolved the Spectrum internet connectivity issue affecting several locations. Spectrum's services appear stable and WashU IT will continue to work with them to understand root causes. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Mar 31, 2026 - 16:00 CDT

Update

We are continuing to investigate this issue.
Posted Mar 31, 2026 - 15:58 CDT

Investigating

WashU IT is investigating an issue with intermittent Internet outages at several locations served by Spectrum internet. A ticket has been opened with Spectrum and techs have been dispatched to affected locations with wifi hotspots.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Mar 31, 2026 - 15:57 CDT
This incident affected: Network & Connectivity (Internet).