Service Degradation: Emma Mass Emailing System
Incident Report for Washington University - IT
Resolved
The Emma mass emailing system's vendor has resolved the technical issue affecting Segments. Users are being notified that they may need to recreate their personal Groups, as the vendor was unable to restore those. Additionally, users were notified to check any Emma messages they sent between Friday and 1pm today to confirm that the intended recipients were all included.

If you continue to experience further issues, please contact us at 314-933-3333. We appreciate your patience during this incident.
Posted Oct 28, 2024 - 14:34 CDT
Investigating
WashU IT is investigating an issue with the Emma mass emailing system. The vendor experienced an issue which caused Emma Groups and Segments to be removed or modified incorrectly, and as a result any Emma messages we send during this time may not reach all of the intended recipients. The vendor is working on restoring the missing lists, and in the meantime Emma users will be notified of the issue so they can postpone additional communications.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 28, 2024 - 11:01 CDT
This incident affected: Communications & Collaboration (Emma mass communication system).