Service Outage - High Severity: Five9 Audio Issues

Incident Report for Washington University - IT

Investigating

WashU IT is investigating an issue with the audio not working for calls to the Command Center, and with the Five9 application not loading properly or not allowing technicians to log in.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Aug 27, 2026 - 01:28 CDT

This incident affects: Network & Connectivity (Phone).