BJC Service Outage: Wifi @ Multiple Locations

Incident Report for Washington University - IT

Resolved

BJC IT Engineers have worked with Cisco and have resolved the issue affecting wifi. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Feb 03, 2026 - 18:04 CST

Update

BJC has started a P1 call for wireless device connectivity issues at multiple locations. Root cause has been identified and many of the impacted locations are back online. Troubleshooting continues on the remaining ~4 sites which are still experiencing issues.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Feb 03, 2026 - 17:06 CST

Investigating

BJC has started a P1 call for wireless device connectivity issues at multiple locations, including:

PHCPT
Sullivan Hospital
CAM south county
Siteman south county,
Ladue for Behavioral Health
AMH
CSCC - South County
Christian IV pumps
Barnes Jewish Orthopedic center building
behavioral health kingshighway building
Medical Group Ladue Rd-Bldg1

Wired devices do not appear to be impacted. WashU SSID's do not appear to be affected.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Feb 03, 2026 - 16:12 CST
This incident affected: BJC Devices and Services (BJC Network Connectivity).