Service Degradation - High Severity: RIS Compute and Storage

Incident Report for Washington University - IT

Resolved

RIS Support has resolved the issues affecting RIS Storage and Compute. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Feb 03, 2025 - 14:52 CST

Update

WashU RIS Support Team resolved the issues affecting RIS Storage and Compute from last week. However, a separate issue has now been reported with RIS Storage1.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Feb 03, 2025 - 13:28 CST

Investigating

WashU RIS Support Team is investigating a service degradation affecting Compute and Storage. Some features are unavailable.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Jan 29, 2025 - 16:05 CST
This incident affected: Research (Research Compute, Storage).