Vendor Service Outage: KnowledgeLake

Incident Report for Washington University - IT

Resolved

The vendor has resolved the issues with KnowledgeLake.

If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Oct 15, 2026 - 11:52 CDT

Monitoring

Early testing and feedback from WashU users indicates that services are starting to recover.
Posted Oct 15, 2026 - 09:52 CDT

Investigating

WashU IT is aware of issues with the KnowledgeLake vended platform. The vendor is aware of the issue and is taking steps to restore service.
Posted Oct 15, 2026 - 09:51 CDT
This incident affected: Administrative & Enterprise Systems (Vended Applications).