Service Outage - High Severity: Credit Card Processing

Incident Report for Washington University - IT

Resolved

WashU IT Engineers confirmed that Bank of America experienced a brief service outage affecting our clinic credit card processing. The issue has been resolved and we have confirmed that credit card transactions are processing again. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.

Posted Dec 01, 2025 - 09:11 CST

Investigating

WashU IT is investigating an issue with credit card processing at multiple clinic locations.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Dec 01, 2025 - 08:17 CST

This incident affected: Clinical Applications (Credit Card and Payment Processing).