WashU IT Engineers have resolved the power issues which impacted the Med School VPN. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted May 10, 2021 - 18:46 CDT
Monitoring
WashU IT has introduced a possible fix for the power outage affecting the Med School VPN.. Teams are continuing to monitoring the service. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted May 10, 2021 - 18:13 CDT
Identified
WashU IT is investigating an issue with users being unable to log into the Medical School VPN. It appears that a power outage in Rudolph Hall/EPS damaged the power supplies in two pieces of network equipment. Technical teams are working to restore power to the equipment.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted May 10, 2021 - 17:45 CDT
Investigating
WashU IT is investigating an issue with users being unable to log into VPN. Additional details will be provided in the next update.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted May 10, 2021 - 17:18 CDT
This incident affected: Network & Connectivity (VPN).