Service Outage (BJC): VDI/Citrix Connectivity Issues

Incident Report for Washington University - IT

Resolved

BJC Technical teams identified and resolved an issue which was affecting VDI and Citrix connectivity, including FMD/ECV. A technical problem occurred which should have triggered an automatic failover to another Data Center, but the automated failover did not occur. Manual failover was performed and services have been restored.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.

Posted Oct 12, 2021 - 09:00 CDT