Service Outage - High Severity: East Building Pharmacy Cannot Reach BioRx

Incident Report for Washington University - IT

Resolved

WashU IT Engineers have resolved the issue affecting BioRx. If you continue to experience further issues, please contact us at 314-933-3333.

We appreciate your patience during this incident.
Posted Dec 18, 2025 - 09:51 CST

Update

WashU IT is investigating an issue with East Building Pharmacy being unable to reach the BioRx site to dispense medications. The vendor has been engaged and is troubleshooting the issue.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Dec 18, 2025 - 08:55 CST

Investigating

WashU IT is investigating an issue with East Building Pharmacy being unable to reach the BioRx site to dispense medications.

Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Dec 18, 2025 - 05:49 CST
This incident affected: University Websites (Externally Hosted Websites).