WashU IT Engineers have identified the root cause of the VPN connection issues and the Service Desk has been provided with steps to resolve this for any affected users. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Posted Oct 16, 2024 - 12:02 CDT
Identified
WashU IT is investigating reports that users are unable to connect to VPN, and are receiving an error message "your service provider has restricted access to the internet". The issue should only be affecting a small number of users whose VPN settings are still pointing to vpn.wustl.edu, which is no longer a standard VPN name. Affected users should change their settings to point to danforthvpn.wustl.edu and should be able to connect to VPN going forward.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 16, 2024 - 10:07 CDT
Investigating
WashU IT is investigating reports that users are unable to connect to VPN, and are receiving an error message "your service provider has restricted access to the internet".
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Posted Oct 16, 2024 - 09:34 CDT
This incident affected: Network & Connectivity (VPN).